- Report: #1022722
Report - Rebuttal - Arbitrate
Complaint Review: Harmar
Harmar2075 47th Street Sarasota, Florida United States of America
Harmar 1A medical supply Harmar tried to get us to accept poorly engineered $12000.00 wheelchair lift,had to be redesigned. Sarasota, Florida
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Harmar said the ball screw probably got bent in shipment and said they would replace it. Since we purchased this via Internet Harmar hired a non Harmar dealer to repair the lift because they probably could not get one of their full service dealers to make the repairs. After the ball screw was changed we still had the same problem so Brian at Harmar said they wanted to change the ball screw again and the same repair person changed it again and still had the same problem.
Harmar then sent one of their engineers and a service person from the factory to look at the lift. [continued below]....
After more than 5 months on Dec. 18 ,2012 two repairmen from the factory came and spent 5 hours installing a redesigned anti whip device which finally solved the problem. Brian from Harmar said they would extend the warranty to 3 years instead of 1year. After 2 months of trying they finally sent the extended warranty. Harmar is very difficult to work with and were trying to pass off a poorly engineered product until they were forced in to changing the design. There is probably a lot of customers who have purchased these and have been told this is normal. They cost us a lot of time ,money and stress.
This report was posted on Ripoff Report on 03/02/2013 08:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harmar/Sarasota-Florida-34234/Harmar-1A-medical-supply-Harmar-tried-to-get-us-to-accept-poorly-engineered-1200000-whee-1022722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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