- Report: #815075
Report - Rebuttal - Arbitrate
Complaint Review: Harmon AutoGlass
Harmon AutoGlass2500 Cleveland Avenue North Roseville, Minnesota United States of America
Harmon AutoGlass Harmon AutoGlass putting lives at risk! Roseville, Minnesota
*Author of original report: Harmon AutoGlass has resolved thi- from original Complainant
*UPDATE Employee: Harmon AutoGlass is committed to Customer Satisfaction
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I again contacted Harmon AutoGlass and, after explaining that there was still not a proper seal around the windshield and offering to bring the vehicle to their Roseville, MN location; I made an appointment for 3:00 pm, Tuesday, 12/20/2011. I arrived at Harmon AutoGlass at 2:56 pm, and was told, "We are very busy today; you need to wait 10 minutes and I can get your car in". By 3:34 pm, we were still waiting, and were told, "Well, I can't control how long things take".
I explained I had made a 3:00 pm appt. for a reason. Harmon made no attempt to do anything to move the process along. I was appalled at the ridiculously poor customer service. I left, as I had to pick up my daughter and would have been (very?) late if I had waited for Harmon to get things figured out.
That evening I e-mailed Harmon AutoGlass from their site, and asked them how they were going to resolve this. I also told them studies have shown a windshield is an integral part of a vehicle's safety, especially in a roll-over accident. I gave them the opportunity to correct things, and they chose to not respond - more than a week later. Apparently they either are not aware of, or do not care about, a little thing we call the internet. I mean, they didn't even respond!
Stay away from Harmon AutoGlass!
This report was posted on Ripoff Report on 12/28/2011 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harmon-AutoGlass/Roseville-Minnesota-55113/Harmon-AutoGlass-Harmon-AutoGlass-putting-lives-at-risk-Roseville-Minnesota-815075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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