- Report: #550351
Report - Rebuttal - Arbitrate
Complaint Review: Harmony Online
Harmony Online3103 Black Wolf Avenue Oshkosh, Wisconsin United States of America
Harmony Online bad business practices takes money without providing product Oshkosh, Wisconsin
About May 2, when I had received neither the product or any notification that it had been shipped, I called their 800 number and actually got a real person (this was to prove very unusual). I was told the product would ship Monday, May 5.
About May 19, I called again and after several attempts got a live person who told me that this delay was unacceptable, that they would isse a 10% discount, and the product would ship immediately. Neither the discount or the product ever appeared.
About May 30, I got Marianne on the phone (I think she is one of the owners). She told me the problem would be resolved within a week.
On June 16, they responded to an email from me saying that the product would be shipped that week. I followed up with multiple phone calls and emails. I tried to send a message to their fax number (it did not answer).
On June 30, 2008, I received an email from them saying that they were cancelling my order and would issue a full refund which would appear on my credit card in 5-7 business days. The refund never appeared.
They rarely answer the phone (May 30, 2008 was my last time to get a real person). Their voice mail is often full. They rarely respond to email (nothing since June 16, 2008 despite numerous attempts from me).
For weeks I contacted them by both voice mail and email every business day. I still try occasionally.
They have stolen my money.
This report was posted on Ripoff Report on 01/06/2010 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harmony-Online/Oshkosh-Wisconsin-/Harmony-Online-bad-business-practices-takes-money-without-providing-product-Oshkosh-Wisc-550351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.