Iplay at harrah's in Metropolis, and in Tunica, as well as Atlantic City. I have always had a good time until I started going to Harrah's in Cherokee, NC. The first problem is the coupons they send, you can never use them. This is so bad that our local news reporter Don Dare from WATE Channel 6in Knoxville done a consumer story on the complaints.
This Harrah's is actually owned and operated by the Cherokee Indian tribe and they pay to use the Harrah's name as well as some Harrah's management, but mostly indians. The food at the market express is horrible in taste, texture and quality. A very small Cheeseburger by its-self is over 6.00 with tax. A dinner buffet is close to 20.00 and its hard to earn complimentaries.
They only have slots and digital machines that are hard to understand at times and are different than any other casino I have ever been too. The hotel is fairly new and nice but they tell you they have no availability when you try to use one of their coupons but you can call right back and get a room for 159.00 if you pay for it.
They oversell their rooms and try to put you in a Best Western or some other cheap hotel miles from the casino. Then if you complain they tell you that you have a choice that you don't have to come here. They are the only casino for miles and miles around.
If you try to get a hold of a manager to complain you are directed to Bonnie Garlock and you always get her voice mail and she never returns calls. Even though the lady named Madge in Total Rewards was a real sweethart and propably had the best attitude in Cherokee, she really had no authority to handle any complaints.
The bus lobby had two nice employees I had to mention, Margaret and Linda, they were super nice. If you don't ride a bus tour to the Casino, I guess your screwed. My experiences at this casino were so bad insted of driving the 110 miles from home in East Tennessee, I drive 254 miles to one of the casinos in Indiana, or drive 330 miles to next closest Harrah's in Metroplolis, Ill.
I cannot beleive that Harrah's corporate in Las Vegas lets these greedy indians in Cherokee ruin their good name. When I spoke with a lady in Corporate they told me they strive to handle customer service issues, but informed me that Cherokee location was actually handled in house because its operated by the indian tribe.
In short if you want to be screwed by the indians, and spend alot of money ...this casino should be your destination. Oh by the way take your own alcohol, its dry up there on the indian reservation, and after your visit you'll need a few drinks.