• Report: #979666

Complaint Review: Harris Connect LLC

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  • Submitted: Sat, December 08, 2012
  • Updated: Fri, December 14, 2012

  • Reported By: Jene — Silver City New Mexico United States of America
Harris Connect LLC
1400-A Crossways Blvd. Chesapeake, Virginia United States of America

Harris Connect LLC Hard online, postcard and telephone sell involving magazines under the pretense of creating a BCHA directory. Chesapeake, Virginia

*Author of original report: Apparently Legitimate

*UPDATE Employee: Your satisfaction is our goal!

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I've been getting emails and postcards from this outfit regarding a directory they were supposedly putting together.  It was to list members of the nationwide Back Country Horsemen of America (BCHA), an organization of recreational horseback riders dedicated to maintaining remote riding trails.  I finally called the 800 number and all it was was a magazine sales pitch, first 3 issues free, the rest put on my debit card.  I could cancel anytime.  Then I learned the signature on the postcard of the so-called "chairman" of the BCHA was a fake.  I was furious and called to cancel.  That proved impossible to do because of the runaround they gave me about changing my "subscription".  So, I intend to get a full refund for the phony directory and totally change my debit card number at the bank.  As has been reported before, this outfit is a total scam.  If they email, delete it.  If they call, hang up and if they send a postcard, toss it.  Whoever is running this company needs to be in jail.

This report was posted on Ripoff Report on 12/08/2012 07:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harris-Connect-LLC/Chesapeake-Virginia-23320/Harris-Connect-LLC-Hard-online-postcard-and-telephone-sell-involving-magazines-under-the-979666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Apparently Legitimate

AUTHOR: Jene - (United States of America)

On Dec. 10th, 2012, I filed a complaint about the company Harris Connect as they contacted me regarding a membership directory for Back Country Horsemen of America.  Communications with Peg Greiwe, executive secretary of the organization, let me know that they did, indeed, contract with this company for a membership directory.  I have asked to have my name omitted from this publication and all money paid them refunded.
I am hoping this will resolve the issue.  Thank you.
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#2 UPDATE Employee

Your satisfaction is our goal!

AUTHOR: robin - (USA)

Please accept our apologies for any frustration you've experienced.

For the second time in 5 years, Harris Connect is under contract with the Back Country Horsemen of America to update their member database and produce a publication of its members, showcasing member submitted photos and unique stories.  Our last publication with your organization was completed in 2007 and we continue to partner with the Executive Secretary for Back Country Horsemen of America to facilitate this endeavor.

The signature printed on the postcards you received, as provided by BCHA, is in fact the Chairman of your organization and can be confirmed on BCHA's website.

All of our calls are digitally recorded to ensure the highest level of quality and service.  Without your specific details, I am unsure of what transpired when you phoned us, but would appreciate the opportunity to resolve any misunderstanding that may have occurred.

Please contact me (Robin 800 672-8270) at your earliest convenience so that I can look further into the situation and provide a satisfactory resolution.
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