• Report: #942088

Complaint Review: Harris Connect

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  • Submitted: Sun, September 16, 2012
  • Updated: Wed, September 19, 2012

  • Reported By: Jbr — Spring Branch Texas United States of America
Harris Connect
1400 Crossways Blvd, Chesapeake Va 23320 Chesapeake, Virginia United States of America

Harris Connect Fraud Masters Chesapeake, Virginia

*UPDATE Employee: Harris Connect Response

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Contacted by telephone 3 or 4 months ago by a fellow identifying himself as a member of my high school Alumnus.  He pitched that he was offering a directory of former classmates and needed to update some of my info.  I reluctantly provided the info he was asking for, but declined on the exhorbitantly expensive Alumnus Directory.  The school I attended was Robert E. Lee in San Antonio TX.  I did however agree to a CD containing the directory information for about 18 to 20.  The amount charged to my Credit Card was $36.06 though.

When I got the CD, it was for Robert E. Lee high school, but this one was in Springfield, VA, not San Antonio TX, where my old high school is located.  But wait, there's even more astonishing info about the scamsters and fraud masters.  They had added my name to the list of students in the Springfield, VA school, where I did not attend.  Most of the other information they published on the CD was either  erroneous or simply made up.

I telephoned the company and very strongly demanded my money back.  I was told that they would refund my money if I could get the CD they had sent me back to them within 5 days.  I mailed the disk via priority mail with proof of delivery requested.  They received the disk within 3 days.  I then filed a formal complaint with the Chesapeake VA Better Business Bureau, who did get the company to post a credit to my credit card account.

Bottom line is check these folks out before buying anything.  They will lie their asses off to make a sale, and, which is painfully obvious, they will falsify records to make a sale.  Check with someone you know who was active in your old high school about alumnus information.  I found the same information I wanted online at no cost, offered by the real alumnus association.  Can't believe that this so-called Harris Connect is still in business.  They are frauds, crooks, and scamsters.  Be warned...


This report was posted on Ripoff Report on 09/16/2012 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harris-Connect/Chesapeake-Virginia-23320/Harris-Connect-Fraud-Masters-Chesapeake-Virginia-942088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Harris Connect Response

AUTHOR: robin - (USA)

Dear JBR:
 
My name is Robin Pepiot and I am the Manager of Customer Service for Harris Connect.  I want to apologize for the error and customer service that you experienced with us. Our agent should have clearly communicated our policy with you - we accept returns for a full refund of the product price within 30 days of receipt of product, guaranteed.
 
As a result of your posting, we have taken steps to ensure that our agents are clear and communicating such with each customer service call received at our organization.  Please know that every publication we produce and offer to individuals of an institution or organization is a result of a direct contractual relationship with the corresponding organization.  We would never represent an organization if we did not have a contractual relationship with them. 
 
Again, we are sorry that your experience was not positive we strive for excellence and take steps for improvement when we receive reports such as yours.  We would be pleased to discuss any further questions or issues you may have.   Please feel free to call and ask for me at 1.800.877.6554.  Thank you.
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