• Report: #21681

Complaint Review: Hartford Auto Club

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  • Submitted: Tue, May 28, 2002
  • Updated: Wed, October 16, 2002

  • Reported By:Eugene Or
Hartford Auto Club
666 N.E. 125th Street North Miami, Florida U.S.A.

Hartford Auto Club is a dishonest ripoff & fraudulent scam company. North Miami, Florida

*Consumer Comment: Hartford Auto Club FRAUD

*0: Hartford Auto Club, Fraud! Scam! Rip off! Affiliated with Advantage Capital, Premium Mega Saver, and Capital Choice Consumer Credit, Amereican Financial Savings, American Premier, Rome Communications, & E-credit Solutions

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This company SCAMS you by saying they are going to mail you $100 in gas rebates just for trying out their company, on a 15 day trial period. The first problem is that they do not tell you that when the 15 days are up, they AUTOMATICALLY debit $100 from your checkin/savings account unless you call and cancel first. Where they get your checking/savings information from, they do not inform you, neither prior to this or when they send you the letter explaining the policy.

It's not over yet! When you call the customer service number they provide you with, it is busy about 9 tries out of 10 in a 30 minute time span. When you DO finally get through, it is automated, and you proceed through the options, and enter in the membership ID number which is on the card they send you, you are asked to verify this number with you 5-digit zip code. Well, apparently you aren't a member and therefore these numbers are invalid, and you cannot use their customer service line. So the only other way to contact them now is via mail which will not reach them in time to cancel before your account is billed $100.

It's still not over! Since you cannot use this customer service line, you cannot even use your membership,(which you just unwillingly paid $100 for because this is the same number you are given to call to recieve your roadside assistance. Not that it would help anyhow since it is almost ALWAYS busy.

Jessica
Eugene, Oregon

This report was posted on Ripoff Report on 05/28/2002 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hartford-Auto-Club/North-Miami-Florida-33161/Hartford-Auto-Club-is-a-dishonest-ripoff-fraudulent-scam-company-North-Miami-Florida-21681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Hartford Auto Club FRAUD

AUTHOR: AUSTIN - ()

Hello BBB Of Florida

This company had charged my checking accoune in june of 2002.Ihad never order the service.This came about by a company by the name of ACS I had called acs and had canceled the service.thay had refunded the 199.00 i had called this hartford auto atleast a dozen time,s to no avail.this company.

Thay want personell in such as my social security# for a play back.thay had said thay did a playback on oct 24 this month is aug and thay charged my account in june of 2002 so haw can thay say i ordered this service this is plan FRAUD i i will be contacting the california Athurities in this matter along with floridas athurites also i will contact 60 minutes about this this company has defraude thousands of people there is a website at http://www.ripoffreport.com I had to close my account. the following names are contacts there that i have spoken to in the past 5 months

1)Tisha 2)shinechka 3)Quinet 4)Jasmen 5)Meka 6)Miss Trikenya Ali Supervisor 7)Shellon which is her supervisor and 8)jeff empolyee # 17720 I'am sure all these names are false such as this company my confirmation # for there investagition is SW7831021906 I will contact news stations which provide a consrmer investagation and will post this complant on the ripoffreport.com and if there are other people being defraude by you to come foward with there complaint this will also be sent to the FTC for investagition
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Through some research, I have learned quite a bit about this company. They have MANY MANY other "affiliates"/other aliases and share your informaiton with all of them.

I did finally get a hold of these people on 05/27, and when they answer their "emergency" line (1-866-849-1964) they answer as Rome Communications. I spoke with a woman, who when I asked for her name she gave me "Lovely," and said she was not authorized to give me her last name. I seriously doubt that "Lovely" is her name at all. She told me her extension number is 2706, although I have not tried to verify it.

So first of all, she claimed she could not find me in their computers, neither by my "membership number" nor by my name. Which is funny since the letter I recieved says my membership is already in force as of 05/14. S

he told me I should try back another day, that it may just be taking a while to get into their computers. I explained to her that I knew all about their scam, and that this was exactly what they claimed so that they could steal my money. I'm not sure if she was trying to help me at this point, but she did actually tell me that even if I did get it cancelled, I would have to keep checking to make sure that my account wasn't debited afterwards, because this was known to happen.

I asked her to put me through to a supervisor and she said that it would probably take a very long time, because they were all busy. I asked her if she could try it and then let me know how long it was going to be. She actually got me through to one right away, although I don't trust that he was truely a supervisor, especially since this isn't even a legit company. He of course would not give me anything other than his first name, which he claimed was "Tim." He told me that they weren't able to find me in their systems because their computers were down. LIE! I don't know how their computers could be down when just minutes before "Lovely" claimed to bey doing all these searches for my information.

Hmmmmm, interesting! He told me I could either try back annother day or Fax them (@ 1-305-891-9585) and send a letter stating my information and that I wanted to cancel, and to send it in attention to "Lovely." No, I did not try this because I had already read about them telling others to do this, and they were never cancelled and they still took their money.

At that point I headed straight down to my bank and closed my account. I have done more research on these people, as well as filed a report with the BBB.

Here is the information I have found--

Annother Address they use:

Hartford Auto Club
7349 NW 34th Street
Miami, FL 33122
(800) 576-3378

Capital Choice Consumer Credit also does business as: AIM Warehouse, American Financial Savings Benefit, Assail, Credit Processing Center, E-Credit Solutions, Household Protection, National Credit Service, National Credit Shopper, and NCS. Addresses used by Capital Choice Consumer Credit include:

11740 Euclid Avenue, Cleveland, Ohio

9590 NW 25th Street, Miami, Florida

7349 NW 34th Street, Miami, Florida

11670 Highway 17 Bypass, Murrells Inet, South Carolina

225 W. Main Street, Suite 101-605, Mesa, Arizona


OTHER ARTICLES YOU SHOULD READ!!!!!
(Copy & Paste into your browser to read)

From the BBB:
http://www.fortwayne.bbb.org/AlertDetl.asp?ID=29

Lawsuits/Investigations:

A listing of many of their aliases and phone numbers, and more:
http://twiki.cageyconsumer.com/CapitalChoiceConsumerCredit

http://www.ftc.gov/os/2002/04/cccicmplnt.htm

Other Complaints/Reports:

http://www.co.mo.md.us/news/press/02-96.html

TO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU FOR HARTFORD AUTO CLUB:

BBB Serving Miami, Ft. Lauderdale, and West Palm Beach Areas
2924 N Australian Ave.
West Palm Beach, FL 33407
Phone: (561)842-1918
Fax: (561)845-7234
Email: complaints@westpalm.bbb.org
WWW: http://www.bbbsoutheastflorida.org

Click here to read other Rip Off Reports on E-Credit Solutions aka Capital Choice

CLICK HERE to read about Credit Card Scams... find out how to get your money back. Consumer makes harsh but accurate statements. *Rip-off Report Investigation follow-up provides valuable information.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
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