• Report: #729309

Complaint Review: Hartford Auto Insurance

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  • Submitted: Sat, May 14, 2011
  • Updated: Sun, May 15, 2011

  • Reported By: Richard — Avondale Arizona United States of America
Hartford Auto Insurance
Hartford, Connecticut United States of America

Hartford Auto Insurance They use decetive sales tatics. Hartford, Connecticut

*Consumer Comment: Been w/ Them For Years

*Consumer Comment: You wanted a quote

*Consumer Comment: You wanted a quote

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This is a copy of my letter to Susan L. Castaneda, Director, The Hartford.  When I called the Hartford requesting a "quote" for auto insurance, at no time did the agent notify me that a credit check, a driver's license check and other factors would be used to measure my insurance risk.  I simply wanted a quote.  The letter that I received from the Hartford states that "the consumer reporting agencies listed below did not make any decisions concerning your premium and payment options and are unable to provide you with specific reasons for their decisions."

Your letter further states "We look at credit history information along with a number of other factors to help us measure your insurance risk: this information does not necessarily reflect your credit worthiness."  Yet you state "The following factor from your credit report had the most significant influence on your insurance score.  You then list four derogatory statements that were made using my credit report as a basis for these statements. 

1.  Your statements about credit reports are confusing and contradictory.  2.  You failed to list in your letter the "other factors" that were used to determine my insurance score.  3.  Your did not list a formula or a "List of standards" that were used to justify the derogatory remarks that appeared in the letter.  4.  Your agent failed to tell me about all of this during the phone interview.  I received this information in your letter, which is"after the fact."  Because of this deception that was used by your agent, I am filing a complaint with the Hartford BBB and AARP.  Your speak of trust in your letter, but it is apparent to me that you don't pratice what you preach.

This report was posted on Ripoff Report on 05/14/2011 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hartford-Auto-Insurance/Hartford-Connecticut-06104/Hartford-Auto-Insurance-They-use-decetive-sales-tatics-Hartford-Connecticut-729309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
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#1 Consumer Comment

Been w/ Them For Years

AUTHOR: zb420 - (United States of America)

They're great, best quotes around.

I have nothing but good things to say about Hartford.
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#2 Consumer Comment

You wanted a quote

AUTHOR: Robert - (U.S.A.)

So how are they going to give you an accurate quote if they don't check out these factors?

How come you didn't question it when they asked for information such as your Drivers License number or SSN?   What did you think they wanted it for? 

Based on the fact you say you are going to complain to AARP we could figure that this is not the first time you have ever shopped for insurance.  More likely you are upset that they either won't cover you or the premium was higher than you liked.  

All insurance companies are going to do this, and no none of them are going to give you their "formula" used in calculating your preimium. 
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#3 Consumer Comment

You wanted a quote

AUTHOR: Robert - (U.S.A.)

So how are they going to give you an accurate quote if they don't check out these factors?

How come you didn't question it when they asked for information such as your Drivers License number or SSN?   What did you think they wanted it for? 

Based on the fact you say you are going to complain to AARP we could figure that this is not the first time you have ever shopped for insurance.  More likely you are upset that they either won't cover you or the premium was higher than you liked.  

All insurance companies are going to do this, and no none of them are going to give you their "formula" used in calculating your preimium. 
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