- Report: #663188
Report - Rebuttal - Arbitrate
Complaint Review: Hawaiian Airlines
Hawaiian AirlinesHonolulu, Hawaii United States of America
Hawaiian Airlines HawaiianMiles Hawaiian Airlines canceled upgrade behind my back reversing HawaiianMiles transaction Honolulu, Hawaii
*Author of original report: big difference between management and onboard service
*Consumer Comment: I agree
*Author of original report: Karl, please read the report before leaving comments
*Consumer Comment: My Assumptions Aren't Wrong
*Consumer Suggestion: Airline Miles aren't Worth Much
*Author of original report: What is the problem ?
*Consumer Comment: Obviously First Class Was Full
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When we arrived at the airport and checked in we were given two boarding passes for Coach and I showed what I had printed out. The answer was "What you printed out does not have any meaning, what matters is what we have in our system and it is not showing that she has a seat in First. I asked for a supervisor and she came back with a complete printout of their system records showing that a manager canceled the upgrade that had been given to her previously and returned the Miles to my Hawaiian Miles Account.
This happened behind my back without my knowledge or approval. What I believe is that a manager needed the seat for himself for for one of his family members (probably Hawaiian Airlines employees don't travel in Coach). Another possibility is that they preferred to sell this seat for cash ($ 600.- one way)
What I have learned from this experience is that Hawaiian Miles are worthless, this company treats you like you own some kind of toy money and even if your reservation is clearly showing the upgrade they can cancel it at any time without informing you.
This report was posted on Ripoff Report on 11/17/2010 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hawaiian-Airlines/Honolulu-Hawaii-/Hawaiian-Airlines-HawaiianMiles-Hawaiian-Airlines-canceled-upgrade-behind-my-back-reversi-663188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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