Report: #360134

Complaint Review: Hawaiian Airlines

Submitted: Wed, August 06, 2008
Updated: Wed, December 22, 2010

Reported By: — alpine California

Hawaiian Airlines

hawaiianairlines.com Nationwide U.S.A.

Phone:
Web:
Category: Airlines

Hawaiian Airlines is not the aloha of the air!! Honolulu Hawaii

*Consumer Comment: It's Because of Deregulation

*Consumer Suggestion: I'm not a Tout

*Consumer Comment: Once these vultures grab something they won't let it go

*Consumer Suggestion: I Didn't Say it Wasn't True

Consumer Comment: The Rip off report is valid and Consumer Suggestion or comment is just nonsense by a tout

*Consumer Suggestion: Hawaiian is #1

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0Author 9Consumer 0Employee/Owner

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Hawaiian airlines would not give me my money back for a ticket not used. The ticket was not able to be used because of a family medical emergency, however, they said that I could get a ticket number and change the flight with a fee when ready. I was semi-satisfied. Having no other choice... I went along with it.

I recently requested that the flight be changed and they said they no longer have my ticket information--that it was voided by the computer system. This was a 900. plus ticket--and it has been lost in their system, how convenient. I've was told that I can fax a letter to customer service, who can only be contacted by fax (yet I found a voice-line-number after some research--it was a detour--hoping that I wouldn't persist) which I have, to customer service who essentially are telling me that there is nothing they can do.

I guess I'm not getting how if you make a purchase and services are not rendered (taking the flight--using a seat) that an airlines can just take your money without any sort of compensation. Oh yeah it is in the fine print( I ne
I am so tired of getting bad customer service and being treated as if my money and time are not valued and the laws protecting corporations-- not the customer/consumer-- allowing the customer to be pushed aside. Are their laws in place to value and protect the customer? Really are there because as far as I can see and from this experience basically the only protection is public awareness, thus this site.

Even more alarming i that many people out there are becoming desensitized to corporate rippoffs--maybe not here---thinking that this is just a normal part of consumerism and the price we pay.

They are allowed and have the right to take our money!! And even worse is this fine print saves their butts when people start demanding to be treated with respect. I think it is a big giant rippoff!!!

I have used Hawaiian many time--somewhat of a loyalist, however after this last stint I will search for other airlines-- so that I don't have to swallow their bad customer service, and total disregard for the value of a good customer.

This site represents the checks and balances we need in a consumer based society.

Thanks for your time & keep on keeping on

Ahas123
alpine, California
U.S.A.

This report was posted on Ripoff Report on 08/06/2008 08:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hawaiian-Airlines/nationwide/Hawaiian-Airlines-is-not-the-aloha-of-the-air-Honolulu-Hawaii-360134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

It's Because of Deregulation

AUTHOR: Karl - (U.S.A.)

SUBMITTED: Wednesday, December 22, 2010

Back before deregulation in 1978 (You can thank Jimmy Carter who also gave away the Panama Canal) all airlines charged the same fare -set by the Government. As a result the airlines competed by offering perks such as meals, more seating space, and better in flight service, wide body aircraft etc. After deregulation airlines could charge what they wanted to and competed on price.

Budget airlines like People Express, Air New York, and Midway were allowed to start up with budget fares and the majors had to compete fare-wise. They did this by slowly eliminating food and then increasing seating (they added another row in the DC-10), cutting personnel, increasing fares between first and coach, and now they charge for checked baggage.

FF points are a joke. You MIGHT have a 10% chance of using them for a given flight. "Free" tickets are even worse. Cancellation fees are rampant and if you don't use a credit in a year it is cancelled. Hawaiian a few years ago was the holdout (other than Southwest) but now it charges for baggage.