Hawaiian airlines would not give me my money back for a ticket not used. The ticket was not able to be used because of a family medical emergency, however, they said that I could get a ticket number and change the flight with a fee when ready. I was semi-satisfied. Having no other choice... I went along with it.
I recently requested that the flight be changed and they said they no longer have my ticket information--that it was voided by the computer system. This was a 900. plus ticket--and it has been lost in their system, how convenient. I've was told that I can fax a letter to customer service, who can only be contacted by fax (yet I found a voice-line-number after some research--it was a detour--hoping that I wouldn't persist) which I have, to customer service who essentially are telling me that there is nothing they can do.
I guess I'm not getting how if you make a purchase and services are not rendered (taking the flight--using a seat) that an airlines can just take your money without any sort of compensation. Oh yeah it is in the fine print( I ne
I am so tired of getting bad customer service and being treated as if my money and time are not valued and the laws protecting corporations-- not the customer/consumer-- allowing the customer to be pushed aside. Are their laws in place to value and protect the customer? Really are there because as far as I can see and from this experience basically the only protection is public awareness, thus this site.
Even more alarming i that many people out there are becoming desensitized to corporate rippoffs--maybe not here---thinking that this is just a normal part of consumerism and the price we pay.
They are allowed and have the right to take our money!! And even worse is this fine print saves their butts when people start demanding to be treated with respect. I think it is a big giant rippoff!!!
I have used Hawaiian many time--somewhat of a loyalist, however after this last stint I will search for other airlines-- so that I don't have to swallow their bad customer service, and total disregard for the value of a good customer.
This site represents the checks and balances we need in a consumer based society.
Thanks for your time & keep on keeping on