- Report: #1011586
Report - Rebuttal - Arbitrate
Complaint Review: Hawk Hosts
Hawk Hosts710 Tower St South PO Box 50081 N1M 2R0 Ontario Ca Internet United States of America
Hawk Hosts Hawk Host Broke My Website, Deleted My DBs, Threatened Me & Cost Me Business Internet
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Hawk Host doesnt care. They provide the poorest in customer service. Their techs will speak down to you, they will move around your files without your permission, they will delete files and your databases without permission. They will not take into consideration if youve had a lengthy, loyal relationship with them, they will still bully you and ruin your website and refuse to help you with the most mundane and simple requests.
They are NEVER available to answer the phone. Their chat system mostly doesnt work, Sales is on during the day but forget using it for support. Their ticketing system is faulty and they do not reply to about half the emails you send in. They are far behind the competition when it comes to tools to be able to support their customers.
They have no apparent customer service training or skills. They are more concerned about being right than retaining loyal paying customers.
After they destroyed my website I had to cancel and move to a host that was available 24/7/365 and that doesn't make it a practice to play around with their customers files and break their websites.
Also if you run monitoring on your sites you will find that they go down, mostly weekly, sometimes daily so this company is simply not worth it. Dont waste your money and dont believe anything Brian F. tells you. If you encounter Troy in abuse expect that he is more concerned with acting authoritarian and talking down to customers than he is concerned with actually helping them fix their issues and RETAINING THEM. He will make threats to you that they will keep you from ever getting to your files again. He, as well as Brian F. and everyone at Hawk Host dont care for their customers. Do not do business with them or you will regret it. The worst web host is Hawk host!!
This report was posted on Ripoff Report on 02/09/2013 08:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hawk-Hosts/internet/Hawk-Hosts-Hawk-Host-Broke-My-Website-Deleted-My-DBs-Threatened-Me-Cost-Me-Business-I-1011586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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