- Report: #901014
Report - Rebuttal - Arbitrate
Complaint Review: Hawk Security
Hawk Security14500 Trinity Blvd., #100 Fort Worth, Texas United States of America
Hawk Security No renewal notice sent to customer. NO WAY TO CANCEL!! Fort Worth, Texas
*Consumer Suggestion: Evergreen Clause
After I got over the initial anger and came to grips with the fact that I had not read the contract carefully enough (or they glossed over it very well during the signing) I told the customer service rep. to not allow any renewals for next year for any reason.
I then went in search of my contract, but could not locate the document. I called customer service again and asked one be sent to me just so I could double check. I asked this customer service rep. to be sure my desire for no new renewals was on record. He stated it was, but it would not matter as the cancellation needed to be received in writing. WHAT???? I guess the other rep. forgot to mention that. Had I not asked I would have been stuck for another year.
I take responsibility for not reading the contract well enough, but everyone needs to know Hawk Security's contract and cancellation policies are at the very least questionable but more like predatory. Stay away if possible and find another agency with more customer friendly cancellation policies.
This report was posted on Ripoff Report on 06/21/2012 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hawk-Security/Fort-Worth-Texas-76155/Hawk-Security-No-renewal-notice-sent-to-customer-NO-WAY-TO-CANCEL-Fort-Worth-Texas-901014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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