- Report: #1056061
Report - Rebuttal - Arbitrate
Complaint Review: Hawk Security
Hawk Security Hawk Security - Deceptive Practices on auto renewing contracts Internet texas
*Author of original report: UPDATE
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I have had the misfortune of trying to help my mother deal with Hawk Security. She has been on one security contract for 12 years. Over the 12 years the company changed ownership several times until it became HawkSecurity. My mother is a single 68 year old woman who can barely read regular print, let alone ultra fine print.
Anyway they got her to sign a contract in January of 2008 giving an incentive to sign. She had previously signed a contract in 2004 with them. She is now moving and studying new local monitoring systems and when she went to cancel her contract was completely caught off guard to find out she is still in contract with Hawk. Well evidently they have an auto renew contract that renews for a year unless you give 30 days written notice prior to cancelling. This is in ultra fine print. Our printer can not print such fine print clearly for me to make it all out, but squinting I can partially see where it says that it does renew.
However this company did not provide any notice written or otherwise that the renewal was to take place. According to Texas Legislature Act HB 1702 Section 1 Title 4 Chapter 51 this is an act of Deceptive Practices. This covers any contracts written after September 1, 2007.
I tried to plead with the customer service agent Denya but she had zero power, ability, or desire to help. She told me that there is no one of authority there at 5pm. I am told someone will call me.
Now I know the law and I encourage anyone else effected by this to make complaints against them for deceptive practices.
If they will do this to my mother, they will do it to yours. And there will be many out there taken advantage of without anyone to stand up for them. Help me not let this company get away with this.
This report was posted on Ripoff Report on 06/03/2013 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hawk-Security/internet/Hawk-Security-Hawk-Security-Deceptive-Practices-on-auto-renewing-contracts-Internet-t-1056061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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