• Report: #893643

Complaint Review: Nevada Corporate Headquarters | Ripoff Report Verified™ …businesses you can trust. Nevada Corporate Headquarters provides formation of Nevada corporations, Nevada LLC creation, asset protection strategies, many other business & financial services. Nevada Corporate Headquarters Incorporated (NCH), business start up specialist in Nevada for over twenty years. NCH formed over 60,000 business entities worldwide with nationwide reputation for assisting entrepreneurs, corporations, & licensed professionals.

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  • Submitted: Wed, June 06, 2012
  • Updated: Mon, August 18, 2014

  • Reported By: FTors — Newport Rhode Island United States of America
Hawkeye Management Tom Gazaway Cort Christie and Nevada Corporate Headquarters
602 Little Gloucester Road, Suite 8 Blackwood, New Jersey United States of America

Nevada Corporate Headquarters REVIEW: Nevada Corporate Headquarters team is dedicated to the best client experience, offering a $100,000 guarantee that corporate veil of client's Nevada corporation will never be pierced.. Nevada Corporate Headquarters, Inc.’s approach to business focused on providing highest customer satisfaction in industry.
*UPDATE: Nevada Corporate Headquarters, Inc. pledges their commitment to always improving their operations by joining Ripoff Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Nevada Corporate Headquarters, Inc. recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Nevada Corporate Headquarters, Inc. for its commitment to excellence in customer service.

Ripoff Report’s discussions with Nevada Corporate Headquarters, Inc.have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Nevada Corporate Headquarters, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Nevada Corporate Headquarters, Inc.’s principal, Mr. Cort Christie, has informed us that his personal philosophy is that his clients are a precious resource. [continued below]....
..... As a successful businessman, Mr. Christie feels it is critical to listen to his clients and respond properly. By always putting his clients first, Mr. Christie hopes to maintain Nevada Corporate Headquarters, Inc. as the primary source for incorporation and small business services, both now and for many years to come.

The information provided in this report below is based on comments made by Jessica Loggins during an on-site inspection held by a third party verification company with no biases toward the Nevada Corporate Headquarters.

Nevada Corporate Headquarters is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The Nevada Corporate Headquarters has been the source for Nevada corporations, Nevada LLCs, asset protection strategies, business credit establishment and many other business/financial services. It also provides incorporation services, access to websites, and small business credit building.

According to Jessica Loggins, a representative of the company, all leads are generated online. Nevada Corporate Headquarters doesn’t do “cold calling” of any kind. Potential clients will indicate interest by responding to advertising or internet marketing. Nevada Corporate Headquarters will only contact someone if they have expressed an interest in and a desire to be contacted. After expressing interest in Nevada Corporate Headquarters products/services, either by calling the company or being called, Nevada Corporates staff will explain the company’s products and services and answer any and all questions that the person may have.



Nevada Corporate Headquarters then will have a corporate consultant speak with the customer. During this conversation the client will be assigned a customer service representative to walk the client through the rest of the process and verify all information, including invoicing. According to Ms. Loggins this is an important part of the process for the customer to ensure the client knows exactly what services are being provided. The staff will provide customers with information about the current pricing for incorporating business or looking for asset protection strategies.

Nevada Corporate Headquarters, Inc. Customer Care & Complaint Resolution

Commonly, miscommunication is one of the major complaints Nevada Corporate Headquarters receives. In this instance the client would call in and leave a voicemail and never get a follow up call. Due to it being in a que where there was no one particularly assigned to a certain message the calls weren’t properly followed up on. In response Nevada Corporate Headquarters’ staff started a voicemail system that is routed through one individual, and then passed messages to the particular employee it pertains to. The customers were completely satisfied with the resolution, according to Ms. Loggins. Ms. Loggins also noted that since the installment of the customer service protocol there have been no such complaints since. After an issue is resolved, Nevada Corporate Headquarters has a “follow system” in place that ensures the customer is contacted after the issue is resolved to ensure they are satisfied with the resolution.

Nevada Corporate Headquarters is registered under Commercial Registered Agent Certification, FICO Pro Certifications, and Certified Asset Protection. Nevada Corporate also offers CPA’s and an in house lawyer. Ms. Loggins wanted to relay the information that before a customer agrees to do business with the company the client in informed about what exactly their money down is going towards. Also, the client is informed up front about the finances needed to cover the plan set aside for that particular company. Nevada Corporate Headquarters believes most complaints have come from former employees. Lastly, the company has an A+ rating with the Better Business Bureau.

Ms. Loggins says that as a result of the complaints, the Nevada Corporate Headquarters has implemented several changes to help increase the quality of its customers’ experience. One of the changes being the voicemail system. This increase ensures messages left are being directed to the right employee. Ultimately resulting in answered calls, which before would go unanswered. time. Investors must be able to assume the risk of such price fluctuations.

Ms. Loggins and her team recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. She states Nevada Corporate Headquarters would like to see complaints come to an end resulting in better customer satisfaction. Also, resulting is better company creditability. The Nevada Corporate Headquarters was first established in 1989 and is stated to be Nevada’s largest business start-up firm with more than 60,000 businesses launched.

Nevada Corporate Headquarters, Inc. / Statements from the owner.

"My name is Cort Christie, President and Founder of Nevada Corporate Headquarters, Inc. Thank you for taking the time to review Nevada Corporate Headquarters, Inc. Here at NCH, we pride ourselves in our excellent customer service and truly live by our company values: Service Excellence, Teamwork, Ownership, Respect, and Integrity. Our motto is to Deliver the WOW and we do so by giving each and every client a WOW experience. We take the time to listen and assist our clients in every aspect of new business start-up. I invite you to contact our office to experience the level of service we can deliver and truly realize why our company is superior to the rest.”

Nevada Corporate Headquarters, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Nevada Corporate Headquarters provides a safe and fun work environment. I know that I am a valuable team member because they strive to encourage and support me each and every day. We have a very strong company culture and an amazing motto, Deliver the WOW.” Ripoff Report was pleased to learn that Nevada Corporate Headquarters’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM Nevada Corporate Headquarters, Inc..

"Not ever willing to just stay put, Nevada Corporate Headquarters, Inc. is constantly looking for ways to do things better, to be more efficient, and to deliver an even higher quality customer experience. We have invested tens of thousands of dollars to employee training, hardware and software upgrades, and emerging technologies to ensure that every customer is treated like royalty and advances down the critical path towards business success. Our high touch customer service is unparalleled anywhere and assists clients in dreaming, believing, and achieving their lifelong goals.

Nevada Corporate Headquarters, Inc (NCH) has been the business start-up and corporate formation specialist in Nevada for over twenty years. NCH is the fastest-growing resident agent in Nevada and has helped over 60,000 business entities worldwide. The full array of products, from formation of Nevada Corporations and LLCs to asset protection strategies and consulting, combined with their highly qualified customer service staff provides individuals with the solutions a business needs to succeed in the corporate world. Nevada Corporate Headquarters is dedicated to providing the highest standard of customer service to obtain 100% client satisfaction.

The majority of our complaints are dated pre 2012 before we made a huge shift in customer service at our company. First, we instituted a new set of company values and motto, “Deliver the Wow!” Our primary focus is 100% customer satisfaction and we take every customer issue extremely serious; nothing is too big or small. The complaints also center around either a denied refund request and being dissatisfied with a certain product we sell, business credit building. We have made numerous changes in this area to tighten up setting expectations on this program. Now, qualifications and requirements are clearly defined in our product description. By making this shift, we were able to significantly reduce any customer issues.

The majority of our competitors are online retailers who provide little or no consultation with customers. We take a different approach – one-on-one coaching and support to every client. Our focus is to provide a hand-holding experience where we don’t leave the guess work to the client. We help in completing all paperwork and continue with consulting for an entire year. The client is able to call their assigned Corporate Coach at any time.”

Nevada Corporate Headquarters, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Nevada Corporate Headquarters, Inc.has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.



In summary, after our review, which included discussions with Mr. Christie, Ripoff Report is convinced that Nevada Corporate Headquarters, Inc. is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

--------------------------------

Hawkeye Management Tom Gazaway Cort Christie and Nevada Corporate Headquarters Hawkeye Management Tom Gazaway Cort Christie and Nevada Corporate Headquarters are the biggest thieves in the world Blackwood, New Jersey

WARNING: I signed up for the corporate credit program with Hawkeye Management whose CEO is Tom Gazaway and with Nevada Corporate Headquarters whose CEO is Cort Christie. I spoke with their representatives. They promised me I would get at least $50,000  and maybe even up to $100,000. Listen, my credit score is 789. Did you hear that? 789. See, they make big promises about how much you can get, but in the end they just take your money  and give you absolutely nothing I would consider as any value, in return. THEY WILL TAKE YOUR MONEY AND THEY GAVE ME NOTHING IN RETURN. I highly recommend that you go straight to a bank and get the funding yourself. 

This report was posted on Ripoff Report on 06/06/2012 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hawkeye-Management-Tom-Gazaway-Cort-Christie-and-Nevada-Corporate-Headquarters/Blackwood-New-Jersey-08012/Hawkeye-Management-Tom-Gazaway-Cort-Christie-and-Nevada-Corporate-Headquarters-Hawkeye-Ma-893643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Litigation

AUTHOR: Attorney - ()

 "Anonymous".  For a fact, your statements are factually and patently misguided and nearly entirely untrue.  The statements are defamatory in nature and constitute defamation per se in the State of Nevada.  An action has been initiated against you in the Eighth Judicial District Court, County of Clark, State of Nevada, 200 E. Lewis Street, Las Vegas, Nevada 89109.  We are seeking your identity in the action and are seeking monetary damages.  The Case number is A-13-684686.  We are attempting to serve you at this time.

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#2 REBUTTAL Owner of company

Response to False Report

AUTHOR: Tom Gazaway - (United States of America)

So let's dive right in...this is false and incorrect on so many levels.

1. I find it interesting that even though we know who filed this report that you didn't include your name.  We've had no such complaints recently at our office from clients who were referred to us by the other company mentioned in this report and there's been no complaints from places like the Better Business Bureau but, interestingly, you would need to provide your name and real identity if you were to file a BBB complaint.  I know if I ever filed a report on this website it would be only after I contacted the company directly and I would have no reason not to include my name.  We know why this false report was filed but what do you think about the legitimacy of a claim when someone doesn't even want to give their name?

2.  We don't have anything we call a "corporate credit program" - it's nowhere in any of our printed material and it's not anything that any of our "representatives", as he calls them, talk about.  This, along with the rest of this bogus report, prove that this person really isn't familiar with the details of what we do and how we do it and he never was a client of ours.

3.  According to this "anonymous" person, "in the end they just take your money  and give you absolutely nothing I would consider as any value, in return. THEY WILL TAKE YOUR MONEY AND THEY GAVE ME NOTHING IN RETURN" - this is another comment that reveals that this person was never really a client of ours.  We don't charge up-front fees so we could not take anyone's money and give them nothing in return.  We either act as brokers or consultants.  When we're brokers we get paid at closing by the lender and when we act as consultants it takes us even longer to get paid since we get paid after they are approved and we invoice them.

4.  Today we denied a request from someone who owns a company that works with small business owners and prospective small business owners.  He wanted to become a referral partner of ours and send us business...let me say that again, they wanted to send us business and we said no to them.  We have well over 200 referral partners so we've learned what to look for and what types of people we like to partner with.  We cordially told him no and told him that we did not want to partner with them because we did not feel that they would be good partners to work with.  The owner of the business was clearly upset and not happy with my decision.  Now we've got our first report on this website after being in business for 10 years and working with thousands of business owners every year. 

There were various reasons for our decision but we questioned how he conducted his business and did not believe they would be good business partners of ours.  He immediately called our office and
was less than friendly with my assistant who he talked to.  This was after he had previously been less than cordial with someone else on our team.  I had a series of emails back and forth with him yesterday where he was clearly unhappy with our decision.  Feel free to contact Ashley at our office and we will provide you with the email thread if you're interested so you can see for yourself.  The timing of this false report along with several other inconsistencies make it pretty obvious where this came from.

5.  Not sure why he included the other company in this false report but it's probably because they are competitors of his and he heard about us after hiring one of their employees.  The person who filed this false report clearly has not been through our program, doesn't even know what to call it, and made false claims that are inconsistent with how we do business and does not reflect any of our specific programs.

6.  The only thing about this report that is half correct is that we do have a program that offers a minimum of $50,000 to entrepreneurs and small business owners.  He failed to mention obvious things about the funding being unsecured and having low rates and, of course, he didn't mention that you don't have to pay until after you're approved.  He didn't mention these things because he's never been in or through any of our funding programs and filed this false report because he was mad that we did not accept him into our referral partner program.

In conclusion this is to the "anonymous" person who filed this report.  If there's a shred of truth to your claim we invite you to contact us and use your actual name and if there's anything we agreed to do and didn't do then we will certainly address it with you directly.  Any response here or elsewhere that does not include your true and real identity will speak volumes and confirm the nature of this false report.  If you're who we suspect you to be or representing him in any way then this report only confirms the decision we made was a good one about not working with you and it's unfortunate that you would stoop to this level just because you don't like the decision we made.
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