• Report: #1004413

Complaint Review: Hays Roofing & Siding

  • Submitted: Sun, January 27, 2013
  • Updated: Thu, March 07, 2013

  • Reported By: Kraig — Kimball Nebraska United States of America
Hays Roofing & Siding
1214 S Oak Kimball, Nebraska United States of America

Hays Roofing & Siding Shane Hays ,Owner, Gravity defying rain water causes new roof to leak. Kimball, Nebraska

*REBUTTAL Owner of company: Uneducated information

*General Comment: THIS IS NOT MY REPORT?

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After six months of waiting for Hays Roofing to get to the house to put on a new roof on, the roof leaked. Hays blamed the leaking roof on the new gutters we had them install on the west side of the house, since we didn't have any on that side. The roof was leaking at the peak, around the new sky light that was replaced, and water was coming out of one of the light fixtures, witch didn't seem to bother him at all. The gutters drain properly and no way that the gutters were causing the peak of the roof or the sky light to leak.

Hays would not answer the phone or return phone calls, to come and look at the roof to see what the problem was. We were not the only people in our community with this problem, with him. After no calls returned or answered, we had called the insurance company to come look at the roof and to call Hays, since it was an insurance clame. After the insurance company called him, he called us finally, and took two weeks before he came and looked at the problem. This is when he told us the gutters are the problem and the other sky light needed replaced. He promised us it would be three days, then he would be back to install the sky light and new siding.

His crew was back in three days, installed the siding, no sky light, and late the night they had finish he came by to tell us how good his crew did and he needed to get his money. He never installed the sky light and did bill for all the work done including the sky light.It has been a three year battle with Hays Roofing

This report was posted on Ripoff Report on 01/27/2013 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hays-Roofing-Siding/Kimball-Nebraska-69145/Hays-Roofing-Siding-Shane-Hays-Owner-Gravity-defying-rain-water-causes-new-roof-to-lea-1004413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Uneducated information

AUTHOR: Shane - (United States of America)

This info is not correct! If this person who can't even list the correct name couldn't get a hold of me, then why have we been out there 3 times! Insurance paid for 1 skylight which we Replaced and that is not leaking, although they didn't pay for the one that is having issues. I have taken this into my hands by paying for the skylight out of pocket and to match the other and will be installing in warm temperature! If this person would listen and understand construction, they would probably get the fact that in jan and feb it's to cold to do roofing. Make a phone call next time before posting incorrect, uneducated info!
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#2 General Comment

THIS IS NOT MY REPORT?

AUTHOR: Investigator In CA - (USA)

THIS IS NOT MY REPORT. 
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