- Report: #910413
Report - Rebuttal - Arbitrate
Complaint Review: HeadbanD, LLC
HeadbanD, LLC2593 Kennesaw Due West Road #300 Kennesaw, Georgia United States of America
HeadbanD, LLC Thrill Planet 3 months after paying by Amex, they took back the $3580 they owed me for services Kennesaw, Georgia
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In March 2012, I provided services to two of their clients and charged then, with their authorization, $1895 and $1685 (totaling $3,580). The charges went through and the money was added to my account, as usual.
In June 2012, HeadbanD initiated two chargebacks. I backed up my claim with paperwork from the transactions, but because I did not have a signature on a charge slip, I lost. The money was removed from my account.
Throughout this process, a HeadbanD employee, Terrence, appeared to be very helpful, saying that he'd help me resolve it and that they were working on it. I have a string of emails with his assurances.
Now I cannot contact him by phone and he does not answer my emails. The accounting department is not responding to my numerous attempts to contact them. I'm out $3,580.
If you are a provider of any kind of tour or "adventure" services, do not allow your company to book ANY flights with this company or any of its aliases. There's a good chance you can end up like me.
This report was posted on Ripoff Report on 07/11/2012 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/HeadbanD-LLC/Kennesaw-Georgia-30144/HeadbanD-LLC-Thrill-Planet-3-months-after-paying-by-Amex-they-took-back-the-3580-they-o-910413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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