I attended Heald College in Milpitas last year for several quarters. I was a straight A student with nearly a perfect attendance while I was enrolled in the Paralegal program. Due to very heavy accents, I could not understand the women in the financial aid and asked to speak with someone who could help and that's how I came to contact you. I have since sent several emails to the financial aid department requesting my records for review with no response.
Heald College was misrepresented to me by my aggressive intake counselor as an accelerated educational program, when in fact it is not. There was no mention of the fact that the program is an AAS degree program, which is 2 quarters short of an actuall AS degree. There were also misleading and deceptive statements made by instructors that the paralegal program would be ABA certified, which in fact it is not. The general courses I attended were not at a college level, whether intentionally or not, many had to be geared towards ESL students, as they are a majority at this campus. The paralegal program was represented to me by Alvernia as being an established program, when in fact it was a new program which was only in its first semester at that time. In the quarter before I left I spoke many times to Dianne , (the paralegal program manager) about my concerns that the paralegal program was not yet ABA certified. I also shared with her that the courses were not meeting my educational expectations. She knew of my concerns and suggested that the program may not be at a level suited for me. I made the decision to leave Heald because the educationally the classes were lacking structure and content. I am committed to a higher education; Heald misrepresented itself and did not deliver the education it promised and I am seeking a full refund of my tuition.