Ripoff Report REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to HealthSource Chiropractic
for its commitment to excellence in customer service.
Ripoff Reports discussions with HealthSource Chiropractic have uncovered their burning desire for 100% patient satisfaction and the success of its franchise owners. This means that all patients of HealthSource clinics can expect that HealthSource will always find a mutually satisfactory resolution to any complaints or concerns. HealthSource Chiropractic is dedicated to the continued success of its franchise owners as well and seeks to turn any concern or potential complaint into an opportunity to continually evolve its proven systems.
HealthSource Chiropractic's CEO, Dr. Chris Tomshack, has informed us that his personal philosophy is that HealthSource exists to provide exceptional care to the hundreds of thousands of patients its independently owned clinics serve. As a successful businessman, Dr. Tomshack feels it is critical to listen intently to any concerns voiced by patients or franchise owners. By always putting the needs of HealthSource patients and franchise owners first, Dr. Tomshack strives to maintain their number 1 ranking by Entrepreneur Magazine well into the future.
Another top executive of the company told us that Dr. Tomshack's personal business philosophy is based on the premise that "HealthSource is dedicated to constantly evolving patient care for superior results both for its patients and its franchise owners." HealthSource Chiropractic's mission statement says it all: "The relentless pursuit of exceptional care while raising the bar for chiropractic across the globe." Some of the other things Ripoff Report learned in the course of its investigation include: typical franchise owner feedback reveals HealthSource Chiropractic (and Dr. Tomshack) truly communicate how to both deliver outstanding care and business success. They are driven to help us achieve great personal and professional success." Typical patient feedback reveals: "HealthSource delivers incredible care in a wonderful, happy environment. Two thumbs up!"
HealthSource Chiropractic's executive team have expressed that they are certain of the HealthSource commitment. The president of HealthSource stated "I have seen Dr. Tomshack take extreme personal interest in the success of each and every franchise owner. He is driven to constantly evolve all the HealthSource systems to ensure that each office has an incredibly efficient office that is dedicated to providing only the most exceptional care to the patients HealthSource serves. Dr. Tomshack has embedded in the HealthSource culture the premise that it is paramount that we at the corporate office do everything possible to ensure our franchise owners are successful personally and professionally."
HealthSource Chiropractic takes employee satisfaction seriously as well. Employee feedback and surveys reveal common comments such as this: "HealthSource provides an incredible environment for work. It's a family atmosphere that I've never had anywhere else. They truly care about me and my family and our happiness. Opportunities for suggestions and improvements are encouraged and acted upon. Dr. Tomshack actually takes the time to listen and communicate with every team member and every franchisee." Ripoff Report was pleased to learn that HealthSource Chiropractic's past and current approach to business is focused on its pledge to total commitment towards patient, franchise owner and team member satisfaction and happiness.
HealthSource recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If valid and handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation, HealthSource Chiropractic has made organizational changes allowing its franchise owners, patients and team members a streamlined approach to problem resolution and a commitment to an incredible experience.
In summary, after our review, which included discussions with Dr. Tomshack, Ripoff Report is convinced that HealthSource Chiropractic and Dr. Tomshack are totally committed to both exceptional care for HealthSource patients as well as the success of HealthSource franchise owners. Anyone that thinks anything different with any member of Ripoff Reports Corporate Advocacy Program needs to contact us at EDitor@ripoffreport.com Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes,its a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
HealthSource Chiropractic Franchises A big sales pitch with lots of hidden expenses and unfounded claims Vermillion, OHIO
HealthSource is a chiropractic franchise business opportunity created by Dr. Chris Tomshack. He is an aggressive marketer and quite the salesman. He states that he has developed "systems" that teach chiropractors to have more success. I think he is the one making tons of $$ off of chiropractors.
First if you buy into his business. What you are doing is taking your current chiropractic office and changing it to "his' vision of patient care. You must pay around 25-30,000 for the franchise fee. Then he takes 7-7.5% of your monthly collections as a royalty fee. So what do you get for 25-30K, well you get his training..His training is nothing more that re-hashed scrips and forms that any chiropractor that has been to a few seminars has or been exposed to. But you do get a lot of vendors pushing their vitamins and their equipment.
Now of course if you are from out of town, you pay this guy 25-30K ( and you can finance it with his buddy bankers ) then you automatically give him 7-7.5% of what you WERE ALREADY MAKING. But dont expect a free lunch, you have to buy that. Then you are required to use HIS SOFTWARE - Phunkey. He has an apparent stake with this company. The cost for using HIS software, about another 500-600 per month.
Now you must run his "ads" which are nothing more than glossy killer ads with giveaways...things like free leather tote bag, gas cards, gift cards and steak knives. Of course these ads are needed to run weekly at a monthly cost of 4-5K each month..There are no systems, but lots of gray area with billings and somewhat very sketchy billing advice. Now when you add the franchise fees, required ads, Phunkey software, and royalty, you are looking at quite an expensive increase in overhead. They claim to be compliant with an up to date with insurances. If you question "their" orders on how to bill, you could be dropped from the program with penalty fees with no refunds. Many doctors have dropped out from the lack of any true systems.
Dr. Tomshack claims he has or had 4 successful clinics. Not true he had 2 barely profitable with his personal and systems in place. He is a great salesman, which what would you do, sell patients on care plans or sell chiropractors on a bright future. The ladder is worth a lot more money. Many of the current ads in the journal have testimonials from ordinary chiropractors..Yea. Dr. Frank's story...go their website, he is in the corporate team. He gets paid by the company. Not really objective.
Avoid this company like the plaque. I would guess a class action case from all his members would help save the cheapening of chiropractic by this company.