• Report: #1039340

Complaint Review: Healthquest

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  • Submitted: Sat, March 30, 2013
  • Updated: Tue, April 30, 2013

  • Reported By: George — Southfield Michigan
Healthquest
24711 Drake Road , MI 48335 Farmington Hills, Michigan United States of America

Healthquest Dr. Sol Cogan Use of DRX spinal decompression and similar machine for compressed disc and lower back pain Farmington Hills, Michigan

*Author of original report: An Apology to Healthquest and Dr. Cogan

*REBUTTAL Owner of company: Rebuttal Letter

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In response to an advertisement for X-rays and evaluation for my back pain.  No drug or even
Controlled substance could alleviate my pain.

I was evaluated by Dr. Sol Cogan and he showed me a copy of a 2 year old MRI of my back (X-ray cannot show the actual disk.) which clearly revealed a compressed disc and possible pinched nerve. He stated that surgery, which involves removal of the disc and fusion of the spine at that point. He stated that the surgery is only 40% effective. He stated that with machinery he had, that the disc is slowly decompressed and the blood and water in the disc are replaced. This methodology would be at least 60% effective and that it could possibly achieve 100%. It involved some 20-22 treatments.

I agreed  having had some previous positive experiences with Chiropractors. I was told that the cost would be $4600 (discounted if a complete payment is made. We were able to get $3,000 on (GE Capital-"Care Credit) with allowance to pay the balance in about a month. I charge the balance to a charge card. (He did state that some Chiropractic treatment accompanying the treatment does occur, but he would not charge me for it as I mentioned that finances were tight and my only income was from early Social Security. I had hoped to be able to get some full or part time work).

Note: Per each visit a filled in a computer program to indicate location, pain level, duration, frequency...This is viewed by  attending Chiropractor. I started the same day. As I progressed the pain decreased.

After many treatments, I was evaluated. Dr. Cogan checked my leg strength, but there were no X-ray check of my back. I had a minor stroke halfway through which affected my balance only. After the hiatus (hospitalization), I returned to HealthQuest. The pain level was the same until a few treatments later it began to increase. I reported this to the attending Chiropractor and he said nothing, but the Chiropractor assigned to my case said to use ice packs (Which are used after treatments and after I perform assigned exercises.)

At the completion of actually 27 of the treatments,  I was reevaluated for leg strength again and told I was finished with the treatments. I mentioned that I was confused that I was still in pain. I was instructed to come twice a month for a level 2 adjustment at $67 each. I told Dr. Cogan that was too much and he stated that once monthly for a level 1 adjustment. I attended one which was a 5 minute "adjustment" and stated once again that I was in pain.

I wrote a letter to Dr. Cogan and met with him. He mentioned that my final report indicated an improvemnt. Yes, It was improved over the time that I first came in 2/10 compared to 4/10 (pain level), but was worse at our meeting 5/10 and getting worse.

His attitude was that he gave me Chiropractic treatments free and that the initial agreement signed had a no guarantee clause. His attitude was poor and he kept 'harping' on the final report, free Chiropractic treatments...His only comment was to pass me some pain doctor he knows. The was no concern or notes about my complaints about returning pain.

I believe that this is a rip off when there is no concern, except financial to (a) patient(s).

This report was posted on Ripoff Report on 03/30/2013 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Healthquest/Farmington-Hills-Michigan-48335/Healthquest-Dr-Sol-Cogan-Use-of-DRX-spinal-decompression-and-similar-machine-for-compress-1039340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

An Apology to Healthquest and Dr. Cogan

AUTHOR: George - ()

Several months ago I became a patient at HealthQuest of Farmington in effort to ease the back pain I have had for several years. I was treated with chiropractic adjustments as well as spinal decompression therapy. I knew that the FDA approved treatment had success rate of about 86%. During the treatment, near the end, I noticed that the pain/symptoms were returning, I had notified the Chiropractors and they adjusted the treatments and told me to try applying more cold compresses.

I wrote the original post after meeting with Dr. Cogan, while I was still quite upset about the situation. I was upset that the symptoms that had almost completely gone had returned and that I had spent a considerable amount of money. (My only income is SS retirement). After talking with Dr. Cogan again, I realize that my anger and frustration was misplaced. I was verbally told and signed documents clarifying that there was no guarantee associated with spinal treatments (as I knew), but I was hopeful that I would have a positive response.

After talking with Dr. Cogan, I also realized that HealthQuest did go beyond what was required to help me improve. They had given me more than the usual number of treatments I was given several additional decompression treatments and chiropractic adjustments without being charged, in effort to improve my condition. Further Dr. Cogan offered to send me to a pain specialist. This was previously suggested to me by an Orthopedic specialist requiring injections of steroids that I refused. I do not have the funds for ie. Acupuncture and it is not covered by insurance. All-in-all my negative post from last year was more a result of my own frustrations with my body and my financial position. I feel bad that I made the initial post and am glad that Dr. Cogan has continued to help me with my back pain.

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#2 REBUTTAL Owner of company

Rebuttal Letter

AUTHOR: HealthQuest - ()

 

This letter is written in response to the above report written on March 30, 2013. In over 20 years of practice, I have never received such a complaint. We take great pride in the services we provide to our patients and find it very unfortunate when someone with such ulterior motives goes through these lengths.

 Based on the specificity of his complaint, we were able to find out who this patient was, and we can say with the utmost certainty that this report is inaccurate not only based on our own records, but based on documents he filled out himself where he repeatedly stated his condition was improving.

 Addressing his report, he did come to the office complaining of serious pain on a scale of 10/10. Since then, we treated him repeatedly, thoroughly, and I always maintained consistent and cordial contact with this patient to ensure he was improving and taking the proper steps to maintain the progress. The patient did go through a hiatus, but returned to treatment with us. This patient was never ignored. He sent a letter to us complaining that he was not happy with the treatment he received and demanding money back, but that was well after his latest visit—which, in his writing, stated little to no pain and noticeable improvement.

It became very clear after reviewing his patient charts, and understanding his financial condition, that his ultimate goal was to get money back from our office and not to actually address any grievances he may have about his treatment. In fact, even though his course of treatment was complete, we never refused to see him again. We sent him a very polite letter back, respectfully explaining why we cannot refund his money for services already rendered, how we had gone above and beyond that and not charged him for other services, and how he documented his own progress with his own writing. In that letter, we also welcomed him to call our office so that he can speak with me personally to discuss the matter. Since then, we have never heard back from him, and unfortunately this report was posted online just days after he received our letter welcoming discussion.

We were very cognizant of the patient’s stated financial condition. That is why we have, up to this point, refrained from billing or sending any notices to him for several office visits that are certainly billable, despite his latest actions. However, it has become clear by these actions that his primary concerns have been financial and that complaints about his treatment were merely a pretext to defame us online.

We have documentation of reports of improvement and significantly reduced pain not only by our office, but by the patient’s own handwriting and reports as well. We have chosen not to attach them. We place the patient’s privacy and protecting identifiable information as a high priority. The highest among these priorities remains our commitment to quality patient care, which many of our patients can attest to, quality care that the very same patient who wrote this report received by his own written admission.

Please visit our website and look our company up for other stellar reviews.

-Solomon Cogan, HealthQuest

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