I purchased a "free" trial of Colon Cleanse 3000. The only cost to me was in shipping fees. Or so they said. I received the product in a box with no other information - no "terms" no payment forms, no envelopes. I did not see any caveats on the site where I purchased it...I thought I was giving them my credit card info for shipping costs only.
I never used the product, in fact I still have the sealed bottle. I ran the ingredient list past a naturopathic physician who told me that the product would make me rather sick and that the process it used would be very uncomfortable, if not painful. She suggested that I do not use it for my safety.
Yesterday, I received a collection letter in the mail, dated March 3, 2010, stating that the provider of these "free" pills wants $133.95 in late fees since I "kept" the "free" bottle, which was they claimed was not really a free sample as stated but rather a 14 day "free" trial - which also wasn't free. Their Customer Service representative said that I was supposed to contact them within 14 days and then return the bottle with unused pills within 30 days of their shipping it to me in the first place.
THIS INFORMATION WAS NOT AVAILABLE TO ME WHEN I SIGNED UP FOR THIS "Free Sample".
When I called their "customer service" department at 1-877-537-2434 to find out what this was all about, the "gentleman" on the phone claimed it was not his problem but rather "my problem" that I didn't know about their policy. They would not accept the sealed bottle back - instead he said - "pay now or I will send you to a more aggressive collection agency and ruin your credit". He did not care that their practices are fraudulent or that I was advised by a medical professional NOT to take it!
He instead continued to threaten (blackmail) me by saying that if I didn't send the money immediately he would send me to an aggressive collection agency and ruin my credit. He repeated this more than once.
The Letter I received has the following company information it:
Healthy Online Services
7904 E. Chaparral Rd. #A110-146
Scottsdale, AZ 85250