I ordered hearing aids from the company, waited the approx time required for production. When I called consultant Ken O'Neal to inquire about the status, he told me he shipped the aid to Jax 5 days ago and has verification they had received them. He said he would contact them and call me back, but never did,
I called Speech & Hearing Inc and was told my records were in the other office and they would try to fit me in on Jan 4th. I voluntered to meet them at any time and at whichever office they chose and get the hearing aids and find and pay another audiologist to program them. Her reply was that she wasn't opening the office for just one person.
I called Ken the next day and discussed this with him and explained that was not the service they were advertizing and included in the price and to keep the the hearing aids and return my money.He said fine, and he would return the full amount no problem. I waited a week of business days and called to see where the check was. Ken told me they just got the hearing aids back and would cut a check and mail it that day.
Two weeks now. No check, two no returned phone calls, he is always out to dinner or in a meeting and the girl that answer insures me he will get the mesage and call me back, but he never does.
I don't know if the hearing aids were ever produced or if this was a scam, as I never saw the aids.
I would just like to have my money back so I can go to a reputable audiologist and get my life back on go.
Important lesson here: Old age, hearing loss and the internet are for other people. I can't do anything about the age, but the other two have remedies. Hearing aids and thanks to Hearing Planet and Leatherup.com, cancelling my internet service guard against the desire to ever surf and purchase anything I can't touch before paying for.