- Report: #1023331
Report - Rebuttal - Arbitrate
Complaint Review: Hearthware Inc.
Hearthware Inc.1795 Butterfield Road, Libertyville, IL 60048-1212 Libertyville, Illinois United States of America
Hearthware Inc. Nuwave Infrared Oven Commercial said upgrade to next day shipping is free. 39.99/3 payments ended up being $220. Libertyville, Illinois
*UPDATE Employee: Hearthware assistance
*Consumer Comment: I used to sell these products
*UPDATE Employee: Order Help
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Later when I called back when I saw an outragous amout on my card. I called and they told me they charged me shipping and handling for every single item, including both ovens. In total I ended up paying over $200! I am horrified. She said they never give free shipping and that what the commercial says you can upgrade to express shipping without extra charge... that doesnt make sense. Everyone knows that express shipping is more expensive so, in end what were they charging me? 39.99 for the first oven and the second one was 29.99, plus 29.99 for the margarita maker and another 29.99 for the blender. This is dishonest, fraudulent, corruption and scam. I was not a loud to cancel and if I return the items I won't get my money back for shipping and handling.
This report was posted on Ripoff Report on 03/04/2013 01:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hearthware-Inc/Libertyville-Illinois-60048/Hearthware-Inc-Nuwave-Infrared-Oven-Commercial-said-upgrade-to-next-day-shipping-is-free-1023331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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