• Report: #963775

Complaint Review: Hearthware, Inc

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  • Submitted: Fri, November 02, 2012
  • Updated: Mon, November 05, 2012

  • Reported By: David Mc — Santa Fe New Mexico United States of America
Hearthware, Inc
1755 N. Butterfield Rd. LibertyvilleInternet, Illinois United States of America

Hearthware, Inc Did not receive free extras as promised in TV advertisement LibertyvilleInternet, Illinois

*UPDATE Employee: Cookware Help

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Ordered and paid for immediately the 2 for 1 induction cooktop as advertised on Television.  The infomercial promised numerous extras such as stainless steel pan and lid, steemer insert, frypans, and fondue insert and forks.  I received the 2 induction hotplates,  but no extras.   I have tried to contact the company over 50 times through their customer complaint number,  but it is alway busy.  Although the cooktops work great,  I am feeling ripped off by this company.

This report was posted on Ripoff Report on 11/02/2012 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hearthware-Inc/LibertyvilleInternet-Illinois-60048/Hearthware-Inc-Did-not-receive-free-extras-as-promised-in-TV-advertisement-LibertyvilleI-963775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Cookware Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to facebook@hearthware.com. I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you.
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