- Report: #998081
Report - Rebuttal - Arbitrate
Complaint Review: Hearthware Inc
Hearthware Inc5 N Butterfield Rd Ste A Internet United States of America
Hearthware Inc IBC-Hearthware Inc Unauthorized bank withdrawal and double shipment - not ordered Internet
*UPDATE Employee: Order Assistance
About one week later I called back to ask when I could expect the funds back into my account and was told that wouldn't happen and that an investigation would need to be launched because the system showed that I had ordered the 2nd order. The two orders arrived. After 4 weeks and 5 phone calls it was evenually escalated to their corporate customer and I received a message that I was responsible for the order because it was placed online. I was told if I had questions, I could call a number which was just the customer call center where I started.
I learned today that another withdrawal was taken from my account. Apparently the 2nd order was ordered using there option of "3 easy payments". Why I would buy one outright and then opt to pay more in the first installment plus additional payments doesn't even make sense.
There is no way to contact the corporate offices and the poor people at the call center are bearing the brunt of company's poor customer service.
This report was posted on Ripoff Report on 01/16/2013 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hearthware-Inc/internet/Hearthware-Inc-IBC-Hearthware-Inc-Unauthorized-bank-withdrawal-and-double-shipment-not-o-998081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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