- Report: #927248
Report - Rebuttal - Arbitrate
Complaint Review: Hearthware, Inc.
Hearthware, Inc.1755 N. Butterfield Rd. Internet United States of America
Hearthware, Inc. NUWAVEPIC.com NO CUSTOMER SERVICE... CANNOT CANCEL ORDER... NO EMAIL REPLY... OVERCHARGED SHIPPING FEES , Internet
*UPDATE Employee: Cancellation Help
Saw advertisement on TV. Looks like a great product and a great deal..... NNOOOTTTT!!!!!!
I ordered the product using their online service. It will prompt you if you want to add more products and just pay for the shipping handling fee. I was shocked when I saw the shipping charge which is more than the actual cost of the items ordered.
I called customer service right away to cancel the order. I was transferred to the cancellation dept. but I get a busy signal if not, I was on hold for more than 30 minutes.
Someone will be available to take your order over the phone BUT... no one is available if you will cancel order. WHAT A SCAM.
This report was posted on Ripoff Report on 08/14/2012 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hearthware-Inc/internet/Hearthware-Inc-NUWAVEPICcom-NO-CUSTOMER-SERVICE-CANNOT-CANCEL-ORDER-NO-EMAIL-REPL-927248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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