- Report: #925492
Report - Rebuttal - Arbitrate
Complaint Review: Hearthware Inc
Hearthware Inc1755 N. Butterfield Road, Libertyville,IL Internet United States of America
Hearthware Inc Nuwave Precision Inducton Deceptive Sales Practices Exorbitant Shipping and No Customer Service Internet
*Consumer Comment: Lucky you
*Author of original report: Eventual Response & Resolution
*UPDATE Employee: Replacement Help
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In my case, the return consideration arises because I received an item that is slightly damaged. No customer service response has been available, either by phone or email. So I am left with a damaged item. The sellers in this case have also removed the option of just returning the item and disputing the credit card charge, by making the exorbitant shipping charge non-refundable.
I categorize as deceptive sales practices the lack of customer service response coupled with the exorbitant shipping charges, coupled with the advertising claims that items are free except for shipping and handling. This sort of manipulation of consumers should be illegal.
This report was posted on Ripoff Report on 08/10/2012 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hearthware-Inc/internet/Hearthware-Inc-Nuwave-Precision-Inducton-Deceptive-Sales-Practices-Exorbitant-Shipping-and-925492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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