Hearthware Inc Nuwave Precision Inducton Deceptive Sales Practices Exorbitant Shipping and No Customer Service Internet

Count your blessings for the rest of us. It is still a scam. I paid $125 in shipping and that was not enough. They said I needed to pay more.

In the interest of fairness and full disclosure, I must report that Hearthware Inc cares about the complaints of customers and tries to make amends, in my experience.

In my case, I tried to report a slightly damaged item and to communicate with cusomer service, without success at first.  After reporting my concerns on the Ripoff Report web site, I was contacted by a company employee who indicated that action would be taken to address my complaint.  The employee also acknowledged that the company's customer service deficiency needs to be remedied.

Shortly after that, a replacement item was sent to me at no additional charge.  So maybe it is a customer service issue above all else and not any intention to short-change customers.

Hello, my name is Becky. I am the Social Media Marketing Manager for Hearthware, makers of the NuWave PIC. I apologize for the difficulties you have encountered when attempting to contact customer service. We are in the process of adding resources so we may better assist valued customers such as yourself.
 
Since your PIC arrived damaged, we will be happy to send you a replacement unit. Please send an email with your order information and a description of the broken unit to facebook@hearthware.com. We will inquire with our customer service managers and send you any relevant information we receive. Thank you.