screen
  • Report: #967338

Complaint Review: Hearthware

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, November 10, 2012
  • Updated: Thu, November 15, 2012

  • Reported By: Jim — Heltonville Indiana United States of America
Hearthware
1755 N Butterfield Road Libertyville, Illinois United States of America

Hearthware Precision Induction Cooktop Incomplete order, two for shipping and handling. Didn't receive all items with first one and nothing from the free one. Plaid total of $179.94 received cooktop and two skillets. Libertyville, Illinois

*UPDATE Employee: Cookware Help

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Did not receive full shipment. Ordered two for price of one pay shipping and handling for second. Upgraded for a pot and lid both itmes

Recieved shipment less upgrade for the origional and nothing for the second. Paid $99.99 plus 79.95 shipping and handling. Called numerous time and finally received call station items would be shipped in 7-10 days.  Didn't happen

Filed complaint with BBB Chigago.  Hearthware said I need to pay additonal shipping and handling.  BBB agreed and said it sounded like a reasonable offer. 

I believe I have paid all shipping and handling and received letter with shipment station same. Maybe a class action is needed against this company.

 

This report was posted on Ripoff Report on 11/10/2012 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hearthware/Libertyville-Illinois-60048/Hearthware-Precision-Induction-Cooktop-Incomplete-order-two-for-shipping-and-handling-967338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Hearthware

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Cookware Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to facebook@hearthware.com. I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory