- Report: #1095530
Report - Rebuttal - Arbitrate
Complaint Review: Heat Surge Roll n Glow fireplace
Heat Surge Roll n Glow fireplace3939 Everhard Rd NW North Canton, Ohio USA
Heat Surge -"service" rep - Roll n Glow fireplace Canton Ohio Heat Surge - "Service" rep asked for a death certificate! Canton Ohio
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Heat Surge - "Service" rep asked me for a death certificate! Disgusted with Heat Surge from Canton Ohio.Worst service (as in NO service) ever!
Complaint from Canada:
M parents 'Amish' Roll 'n Glow fireplace has broken twice. Heat Surge won't help.
A customer service representative suggested I drive around my city asking businesses to call them in Canton Ohio and they could possibly authorize said local business to become a Heat Surge service center.
Heat Surge in Canton, Ohio won't repair anything that is not under warranty and won't provide assisstance. I was calling on behalf of my 75 year old mother, as my Father passed away recently. The service rep woman on the phone had the audacity to ask for a copy of my father's death certificate and power of attorney to prove I had authority to speak to her on the phone about the fireplace.
Consumers buying this product can expect faulty heating...or no heat and no help with repairs once warranty is up. I wasn't asking for free service - just assisstance.
This fireplace breaks often...customer service was dismissive and rude (she hung up on me after I asked to speak to the manager). Worst business I have dealt with.
This report was posted on Ripoff Report on 10/29/2013 04:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heat-Surge-Roll-n-Glow-fireplace/Canton-Ohio-44709/Heat-Surge-service-rep-Roll-n-Glow-fireplace-Canton-Ohio-Heat-Surge-Service-rep-1095530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.