- Report: #798244
Report - Rebuttal - Arbitrate
Complaint Review: Hello Relaxation
Hello Relaxationnot given on website Internet United States of America
Hello Relaxation Vacation Rentals, and Shaked Homes LLC not my dream vacation Internet
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Hello Relaxation (HR), Vacation Rentals, and Shaked Homes LLC are affiliated with the same support staff. They are very helpful, until there is a problem. During our stay, there were several problems with our accommodations, including locations and incorrect checkout dates. We ended up moving 5 times and stayed in 3 different locations and still managed to lose 1 days accommodations.
We were informed (one day before leaving on our vacation) that the condo we had booked (with fully equipped kitchen and balcony) was not available and Hello Relaxations had made other arrangements for our accommodations. The place Hello Relaxations arranged for us to stay, we never saw. Instead we were given an inferior room with a 16 inch wide balcony (no room for a chair even) for 3 weeks of our stay. For the 4th week of our vacation, arrangements were made for us to stay at a Hotel. After checking into the hotel, we discovered that we given a standard room with two beds. This was not a suite as we had expected. We did not have separate sleeping quarters, a kitchenette, or even a standing area on a balcony. When we spoke with the Hotel, they informed us none of the rooms had kitchenettes. New arrangements, for the next day, were made to move us to a different room with a balcony, however now we had no microwave.
Upon checkout from the hotel, our Visa was charged for the room in addition to the funds already given to Hello Relaxation.
This vacation is not what we expected, nor what we had paid for.
Mary, from Hello Relaxation, has not return our last 3 emails or phone calls - when inquires were made regarding the refund of the funds (that is legally ours) from our deposit. After 4 months, they are still withholding funds for utilities (for a place we never did see and did not stay at) and a prepaid days condo rental (where we had to spent the night at the airport) totally almost $400.00.
This was to be a trip of a lifetime, and it was far from a dream vacation. During the last week, we spent more time trying to correct our accommodations than we did enjoying the sights.
If you have extra time and patience, or if you have extra money you do not need, this contact otherwise as stated earlier --do not just walk away Run ---FaST
This report was posted on Ripoff Report on 11/15/2011 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hello-Relaxation/internet/Hello-Relaxation-Vacation-Rentals-and-Shaked-Homes-LLC-not-my-dream-vacation-Internet-798244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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