To Mr. Nicolas C. Fiorentino-
Below is a transcript of a useless online conversation with your Customer Support that I will make sure gets circulated on as many consumer report web sites and social media as possible. On December 19 I accepted your offer of $159.92 for my iPhone. I have not received a check, and as you can see below, should not expect one any time soon. You cannot do business like this and not expect the BBB or 60 Minutes and other widespread consumer protect to not catch up with you.
You are now chatting with 'TotemCSR'
TotemCSR: How may I help you today?
you: I never received a check for my iPhone. You made me an offer of $159.92 on December 19th and I accepted.
you: Totem order number: Q888457
TotemCSR: Please hold while I check that for you.
TotemCSR: Thank you for holding. May I know what physical address you have used when you placed the order?
you: 12507 rose avenue, los angeles, ca 90066
TotemCSR: One moment please...
TotemCSR: Thank you for patiently waiting. I have reported your issue to the in-charge department and I'm very thankful that they're working on it now, then we will send the payment to you once we're done with it as soon as possible. I hope you are able to bear with me through that information.
you: Can someone send me an email confirming this?
TotemCSR: Yes, we will get back at you through email once we're done with it as fast as possible.
you: And give me a delivery date?
TotemCSR: We don't have such timeframe on when it might be available. The management are doing their best to complete it as fast as possible.
you: If you can't give me a timeframe than just send me back my phone immediately.
TotemCSR: I understand your feelings and I would have felt the same.
you: So do that, or expect my review of Totem to be posted widely on Facebook, Yelp and the Better Business Bureau.
TotemCSR: I got that. Is there anything else I may help you with today?
you: You haven't helped me at all.
TotemCSR: We greatly appreciate your business. If there is anything we can do to help you out further, please don't hesitate to chat with us again
Chat session has been terminated by the site operator.