- Report: #1120346
Report - Rebuttal - Arbitrate
Complaint Review: HelloSign.com
HelloSign.com HelloSign.com BAIT & SWITCH Internet Nationwide
*Consumer Comment: true bait & switch
*Consumer Comment: I Understand..
*Author of original report: Is It Bait & Switch?
*REBUTTAL Owner of company: Response to comment on HelloSign pricing (from Cofounder)
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I signed-up for HelloSign.com's "free" digital signature service, which was advertised as "Free & Unlimited". I also had my entire office sign-up to help streamline our services to clients. All went well for the first 3 weeks until today when I had a very time sensitive and important form that I needed to get to a client to sign. After making all the necessary changes to the document, I proceeded to try to save it before sending to my client.
A message from HelloSign.com popped-up to inform me that I had used up my 3 free documents for the month and if I wanted to proceed that I would have to pay a minimum of $12.95 per month. I found it to be a very under-handed way to lure customers in and without any warning or prior notice corner someone into paying to play...Classic Bait and Switch. Don't be lured in by their false advertising and promises. The CEO even interviewed with PRWEB.com boasting about the free and unlimited service, and how people shouldn't have to pay to send their own signature digitally...what a joke!
This report was posted on Ripoff Report on 02/02/2014 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/HelloSigncom/nationwide/HelloSigncom-HelloSigncom-BAIT-SWITCH-Internet-Nationwide-1120346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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