- Report: #939849
Report - Rebuttal - Arbitrate
Complaint Review: Help Card - HC Processing Center
Help Card - HC Processing Center203 E Emma Ave #A Springdale, Arkansas United States of America
Help Card/HC Processing Center HC Processing Center has poor collection practices and discriminates against disabled people. Springdale, Arkansas
I called back at 7:31pm and spoke with Lela. I asked with for a supervisor and she transfered me to Diana. I explained everything to Diana and advised I've been in call center management for 25 years, including collections. I said customers should not be treated this way. She said since I've been in collections before, I should know that it's different than customer service. I advised its not. Customer service is customer service. She said she would listen to the call and call me back. She called back at 7:48pm to tell me that she cannot listen to the call until the agent signs off the phone in about an hour. She called back at 8:42 and said she listened to the call. She apologized and said Patty was wrong. I told her I have closed my account and made a BBB complaint. She told me she was noting my account. She did not try to save me as a customer.
7:52pm I called to cancel account. I spoke with Shannon. Shannon gladly cancelled account. She did not ask me why I was cancelling nor did she attempt to keep me as a customer.
This has got to be one of the worst customer service experiences I have had. I can't believe Patty told me that if I was on disability I should not have applied for the card. Are disabled people not allowed to apply for a credit card? I was buying a bed to help me sleep due to two back surgeries. I needed the support for my neck and back. Isn't this discrimination against disabled people?
This report was posted on Ripoff Report on 09/11/2012 07:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Help-Card-HC-Processing-Center/Springdale-Arkansas-72764-4625/Help-CardHC-Processing-Center-HC-Processing-Center-has-poor-collection-practices-and-dis-939849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.