- Report: #939849
Report - Rebuttal - Arbitrate
Complaint Review: Help Card - HC Processing Center
Help Card - HC Processing Center203 E Emma Ave #A Springdale, Arkansas United States of America
Help Card/HC Processing Center HC Processing Center has poor collection practices and discriminates against disabled people. Springdale, Arkansas
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I called back at 7:31pm and spoke with Lela. I asked with for a supervisor and she transfered me to Diana. I explained everything to Diana and advised I've been in call center management for 25 years, including collections. I said customers should not be treated this way. She said since I've been in collections before, I should know that it's different than customer service. I advised its not. Customer service is customer service. She said she would listen to the call and call me back. She called back at 7:48pm to tell me that she cannot listen to the call until the agent signs off the phone in about an hour. She called back at 8:42 and said she listened to the call. She apologized and said Patty was wrong. I told her I have closed my account and made a BBB complaint. She told me she was noting my account. She did not try to save me as a customer.
7:52pm I called to cancel account. I spoke with Shannon. Shannon gladly cancelled account. She did not ask me why I was cancelling nor did she attempt to keep me as a customer.
This has got to be one of the worst customer service experiences I have had. I can't believe Patty told me that if I was on disability I should not have applied for the card. Are disabled people not allowed to apply for a credit card? I was buying a bed to help me sleep due to two back surgeries. I needed the support for my neck and back. Isn't this discrimination against disabled people?
This report was posted on Ripoff Report on 09/11/2012 07:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Help-Card-HC-Processing-Center/Springdale-Arkansas-72764-4625/Help-CardHC-Processing-Center-HC-Processing-Center-has-poor-collection-practices-and-dis-939849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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