- Report: #741182
Report - Rebuttal - Arbitrate
Complaint Review: Help Guru
Help GuruInternet United States of America
Help Guru deceived me and took $169.00 out of my bank account , Internet
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I thought I was calling Norton technical support. I later found out they misrepresented them selves. They told me for $169.99 I could get technical support for a year and get rid of malware for lifetime.Peggy W
I was on the phone for 5 hours with this guy and all he did was mess up my computer.I have m.s. and was very tired so I ask if he could call back.He said he'd call tomorrow at 1:00. He did not. I called the following day and talked to a supervisor. I told him what was going on and I wanted my money back. He says no problem I'd get my money in 2 weeks.In the mean time I tried to use my debit card. My account was locked! They suspected this place was a fraud. Sure enough. Now they're telling me 15-30 days to return my money. I don't see this happening.
This report was posted on Ripoff Report on 06/15/2011 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Help-Guru/internet/Help-Guru-deceived-me-and-took-16900-out-of-my-bank-account-Internet-741182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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