• Report: #196261

Complaint Review: Helpcard-HC Processing Center

  • Submitted: Tue, June 13, 2006
  • Updated: Tue, June 20, 2006

  • Reported By:Woodbridge Virginia
Helpcard-HC Processing Center
P.O. Box 22112 Tulsa, Oklahoma U.S.A.

Helpcard, HC Processing Center ripoff Tulsa Oklahoma

*UPDATE EX-employee responds: So true, So true, So true, I'm sorry for what happened Pat

*Author of original report: Select Comfort craftmatic bed-HCprocessing Center ripoff

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I believe it's time for all good people in the US that have been ripped off by HC-credit to come together and file a class action lawsuit against this company. In Feb of this year I purchased 2 Select Comfort beds for my kids, the total bill came to $3611.20. I put $1,111.20 down and financed $2,500.00.

My monthly payment is $85.00, interest free for 3 months, well 3 months have gone by and guess what? Like other consumers I have read about, I am being charged $2.50 a month processing fee, my $85.00 payment and this is the big one.a 21% finance charge of cha-ching $131.33. So now to keep on top of this bill I must pay $218.83.

I contacted Select Comfort and complained, first of all I was never told how much the finance charge was going to be, next.. I was never told about the processing fee. I ask to speak with the supervisor he stated I would have been given this information upon request? Hmmmm, I stated this should have been given to me before I walked out the store, Because, if I had been given this I would have walked out of the store without the beds!

What is this folks? Its Predatory Lending, and no good consumer should be victimized, it doesn't matter what your credit score is. No one has the right to take advantage of any good, hard working citizen.

Predatory lending refers to unconscionable lending practices that take advantage of vulnerable borrowers, such as the elderly or unsophisticated. The term also refers to the practice of convincing borrowers to agree to unfair and abusive loan terms. Such loans could take place either through outright deception or through aggressive sales tactics, taking advantage of borrowers' lack of understanding of extremely complicated transactions.

I rest my case.

Woodbridge, Virginia

This report was posted on Ripoff Report on 06/13/2006 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Helpcard-HC-Processing-Center/Tulsa-Oklahoma-22112/Helpcard-HC-Processing-Center-ripoff-Tulsa-Oklahoma-196261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

So true, So true, So true, I'm sorry for what happened Pat

AUTHOR: I Am - (U.S.A.)


These things go on all the time at the company. I used to work there. The system will always show a letter was sent. We were told to tell cardholders they were sent becuase the computer showed it was. Truth is, almost all letters are never sent. When you ask to speak to a supervisor, you won't her/him. You will get anyone who is not busy. Very, very rare that you will get a supervisor. When a cardholder tells them not to call their job, by law you have to stop. When you put this in the notes and on the account, sometimes it disappears. HMMMM In collections, you are told to call them anyway and say that it was not in the system and after you call their job, don't note the account that you did.

Concerning the high interest.

The main office is in Springdale, Arkansas. The only thing in Tulsa is the bank and some collectors. Reason being, Oklahoma has a very high interest rate and Arkansas does not. Most all payments go to the Springdale office. They do have some people working in the credit department in Springdale. Everything, except the loaning of the money, takes place in Springdale.

Now there are some people that work there, actually try to help the customer. I tried and got reprimanded. I tried to be nice to the customer and again was reprimanded.

Don't try complaining to the lady who takes care of these kinds of situations, it won't work.

The owner of the company also has a dentist office located in Springdale. He is hardly ever there, but from what I know, he is a nice man. He does not have much to do with the day to day operation.

Just be glad that you did not have to deal with the sales people at the Springdale office. They literally run the business.

All for now.
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#2 Author of original report

Select Comfort craftmatic bed-HCprocessing Center ripoff

AUTHOR: Pat - (U.S.A.)

Update: after calling both companies, Select Comfort craftmatic bed and HC (Helpcard) Processing Center concerning my billing of this very expensive bed. HC processing center stated they sent me the statement stating the finance charge when I first purchased the beds. I advised the rep that I did not receive the statementthe rep also argued with me on the phone stating Our files stated we sent it! I stated to her that I did not receive it and told her this was predatory lending she became very verbally abusive. These beds are considered a medical purchase, as I dicovered looking at my credit report.

The bottom line, is that Select Comfort contacted me that they lost my paperwork, with my signature on it, and if I could go by the Springfield Mall and fill out new paperwork she also stated this happens a lotshe then stated she could fax it to me, I gave her my fax number, I never received the fax. I called them back and she stated their fax was not working. We went over the bill on the phone and she stated she would just submit the paperwork on her own. The only paperwork I received from HC-Processing is the notification that they did not receive my application one month after the purchase. I have so learned my lesson.
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