On September 6, 2012 I made a purchase with this company for an Apple iPad 3 Wi-Fi + 4G/64GB. I wired this company a total of $484.00 USD. ($325 for the purchase and $159 for a tariff fee). I sent the money and I was told they were shipping out my iPad at 3:00 p.m. and I would receive it within 3-5 business days. I was also told I would be receiving my tracking number as well.
Email from hotefirm on September 6, 2012: Welcome to www.hotefirm.com,
you could get the toppest quality,lowest price, best after-sale service from us.All
of our itmes are original and brand new, we wholesale all of our items which
come with one to two years
international warranty from the manufacturers directly.
If you have any
problems, you can turn to your local
agent for help.We are seeking trustworthy and long-term partners, I hope you may
win profit with us for long. You will
become our vip member after first purchasing so please keep your member
id and password in your mind. Next time
you will get vip price and shipping discount.We hold promotion
for all our itmes now.
Email from hotefirm on September 7, 2012: Dear friend, We have confirmed your payment
in our western union agency today and shipped your items out. But I am so sorry
that we have not got your tracking number and invoice from our shipping agency
We ship so many items out today and our shipping agency should match the
tracking numbers and orders first.Then we will email you tracking number and
invoice, you can track your items until you get your items.Please wait for my
email with your tracking number and invoice. I am looking forward to our
cooperation for long time. Best wishes.
Email from hotefirm on September 8, 2012: Dear friend: Hope you everything goes well
. We have contacted the officer in custom so many times, but a piece of bad news:
Mr. Wang Ming has delivered the Apple iPad 3 Wi-Fi + 4G 64GB to HaiDian
Custom on Sep 8th, 2012.
And our staffs have inspected the packing list. In
fact, all formalities they have handed in are all professional and clear, but
according to the new regulation, we have to charge 159USD for additional
They asked 159 USD for the additional tax as penalty because
your price is lower 20% than China market.According to the new regulation , you
need pay for 159 USD to clear custom as soon as possible in order to ensure you
that you will receive your items in this week.
I am sorry that we could not
know it early! Please be considerate and check the invoice from custom . You
should pay the tax to us as soon as possible so that we can clear customs for
you quickly. Or they will take an action in 5 days from now on . Have a nice
Email from hotefirm on September 10, 2012: Dear friend, How are you today? Sorry to disturb
you and waste of your time. We have confirmed your payment for tariff in our
western union agency and cleared customs for you today.
We will ship your items
out tomorrow in our country then we will email you tracking number and
invoice.We will email you tracking number and invoice once we get it from our
shipping agency then you can track your items until you get it.Please wait for
my email patiently.
I am looking forward to our cooperation for long time
. Best wishes
Email from hotefirm on September 14, 2012: Dear friend : We have shipped your items out
yesterday .Your items are damaged and we have to change a new one for you in
order to avoid to return when you receive it.
You know that accident is beyond of
our control. It will spend us 7 days to make the manufacturer to deal with the
return. Today we have returned the items to manufacturers, they are dealing with
the problem now.
I think we can get a new one on Sunday next week and arrange
shipping for you on Sunday next week.We will save time to update your items. We
hope it will not effect our cooperation for long time. Best wishes for you !
Email from hotefirm on September 24, 2012: Dear friend , Thank you for your email.I have checked
your order just now.You can receive your tracking number on Sep 25th,at that time we will ship your items out
then email you tracking number and invoice,you can track your items online until
you get it.
So wait for my email with your tracking number and invoice
patienlty.And you should keep in touch with us within the following days.
Have a nice day !
Email from hotefirm on September 25, 2012: Dear friends, how are you today? Sorry to
disturb you and waste of your time.I have checked your order just now. Our
manager inform us today that we will have a holiday for National Day so that we
can not contunie to ship your items until our shipping agency comes back for
work after 5 days.
Then we will email you tracking number and invoice ,you can
track your items until you get it.We got the notice just now and we inform you
at the first time. I am so sorry to make you wait for longer time and we can not
inform your before because it is an urgent notice.so please forgive us. Have
a nice day !
I sent a reply back to them and waited.
Email from hotefirm on October 7, 2012: Dear friend, How are you? Sorry
to disturb you and waste of your precious time. I am so sorry for that we
cannot get your items back on time and we do not have the items that you want in
our stock now so we decide to give your payment and tariff back .
I am so sorry
to make you wait for so long time.We will give your money back through money gram,we have your
name,country and all the information we need to make a refund. We will email you
the refund information once we give your money back.So please wait for my email
with your refund informatoin. I am looking forward to our cooperation next
time. Best wishes.
I asked them on that same date when would they be sending me the money and they sent back an email informing me that they would send it to me at the end of October 2012. I asked for a specific date but to no avail they would not respond.
My email on October 17, 2012: Hello,
This is Kebin Carr. I have not heard anything from you since October 7th.
Can you please tell me when will you refund $484.00 USD to me? I didn't think it
would take this long to send the money through Western Union. Please let me know
if you can wire the money to me today. Thanks for your time and help in this
matter. Look forward to hearing from you.
My email to hotefirm on October 30, 2012: Hello Kate or Whomever I'm doing business with,
My name is Kebin Carr and it is the end of the month. I've sent several
emails to you since you sent your last email on October 8, 2012 letting me know
that your firm will refund the $484.00USD and I've gotten no reply from you
Please let me know today when you will refund the money to me. Once
again, when you ask me to pay for the merchandise I immediately sent you the
money. I should get the same respect from you.
Thank you for your time and help in this matter.
It has been almost 2 months since I started this transaction with hotefirm and have not received my money from this company. Can you please help me? It will be greatly appreciated. Thanks