- Report: #824176
Report - Rebuttal - Arbitrate
Complaint Review: Hengjia Shop
Hengjia ShopHengjia Shop 527 Hawkstone Manor N.W. Calgary Albe Internet United States of America
Hengjia Shop, Hengjia Shop Lin Wang, Puppy Training Collars, Petland527, Elite-Tek Dishonest eBay seller Lin Wang (Petland527) and poor Elite-Tek products Calgary, Alberta Canada Hengjia Shop Lin Wang, Puppy Training Collars, Petland527, Elite-Tek Dishonest eBay seller Lin Wang (Petland527) and poor Elite-Tek products Calgary, Alberta Canada Internet, Internet
*Consumer Comment: Puptrainingcollar Aetertek Canada puptrainingcollar.com
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From the moment I got them, I was unimpressed with the quality. There was scratches on the receiver, and the on buttons had fingernail marks on them.
I tried to turn them on, and only one receiver worked. After trying for a while, I emailed Lin, and asked for a refund, as they were not functioning properly. She told me to try again. I should have listened to my gut, and returned them, but gave her the benefit of the doubt.
Exactly 2 weeks later, after trying to get the collars to function properly, I contacted the seller again. I told her the issues I was having - one receiver was very hard to turn on. That same receiver did not respond properly to the remote, and would 7/10 times, vibrate or chirp 10 to 30 seconds later than the other receiver. Obviously, this defeats the purpose of a training collar.
I asked again for a refund. I was told that there was nothing wrong with the collars, but if I wanted, I could return them for resale, and pay for shipping and a handling charge. I reiterated that they were defective, but did not hear back.
A few days later, my personal life imploded. My family went in to survival mode for a few weeks. As soon as everything stabilized, I immediately contacted Lin, and told her that I had put the defective collars in the mail, explained why I had taken 5 weeks since the last contact to do so, apologized profusely, and thanked her for her understanding.
She contacted me through email a few days later, said she received the collars, called me a liar, and BILLED me 9.99 to send them back to me.
I contacted Ebay, and they said they would file a report against her, and I ended up, after many emails back and forth, going to my bank and having the charges reversed. I feel that this seller is a fraud, and a scam artist, and is clearly purchasing cheap chinese made products and selling them as high quality items for a profit. I reiterate everything that Allgone said about the same seller.
This report was posted on Ripoff Report on 01/17/2012 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hengjia-Shop/internet/Hengjia-Shop-Hengjia-Shop-Lin-Wang-Puppy-Training-Collars-Petland527-Elite-Tek-Dishone-824176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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