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Ripoff Report | Herbsmd.com Review - Torrance, California
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Report: #185057

Complaint Review: Herbsmd.com - Torrance California

  • Submitted:
  • Updated:
  • Reported By: — Salt Lake City Utah
  • Author Confirmed What's this?
    • Why?
  • Herbsmd.com 2430 Torrance Blvd., Suite A Torrance, California U.S.A.

Herbsmd.comherbsmd.com false advertising! ships diff. product than ordered w/o concern and tells me I am wrong they are right in email. Torrance California

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I ordered what herbsmd advertised on their site (herbsmd.com/detail/Planetary-Formulas/1522/Yin-ChiaoEchinacea-Complex.htm)
for the 940mg form of this product and they sent me the 600mg form instead.

And this was their reply: We would like to inform you that we have shipped the same product you ordered.
Really? Since when is 600 the same as 940?

They never mentioned anywhere on the site whether the 940mg was out of stock or not.

Fred
Salt Lake City, Utah
U.S.A.

This report was posted on Ripoff Report on 04/05/2006 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/herbsmdcom/torrance-california-90501/herbsmdcomherbsmdcom-false-advertising-ships-diff-product-than-ordered-wo-concern-and-185057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response

AUTHOR: Herbsmd - (U.S.A.)

SUBMITTED: Tuesday, December 05, 2006

POSTED: Tuesday, December 05, 2006

Dear Customer,

Thanks for your comments. We are sorry for the inconvenience. We would like to inform here that the desired product has been enhanced from the manufacturer, so the potency 600mg is now almost equal to 940mg. This information was not provided by the manufacturer, therefore we did not update you about it.

We again apologize for the inconvenience caused.

Best Regards,
Customer Support
HerbsMD

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