- Report: #1125488
Report - Rebuttal - Arbitrate
Complaint Review: Herff Jones
Herff Jones1275 Shiloh Rd, Ste. 2410 Kennesaw, Georgia USA
Herff Jones I was overbilled too! Kennesaw Georgia
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I was overbilled as well. My daughter was given a very detailed price list/form to fill out which I did myself. All prices were laid out. The items purchased were the cap & gown, tassel and class ring. My daughter was given a letter when she went to the school to pick up her items stating there was an additional $116 owed. She was not allowed to retain the original pricelist, and the form we had filled out originally was whited out and written over.
I tried to contact them over a period of 2 weeks. Although this was during the holiday season, they had dates and times on their answering machine as to when they would be open, which they never were. Frustrated, I went ahead and paid the "outstanding" balance.
This was a very bad experience. They don't seem to be very professional, and judging from the other comments made on this site, I don't think they will be around much longer.
TIP: If you are a future customer, make copies of all price lists and items.
This report was posted on Ripoff Report on 02/21/2014 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Herff-Jones/Kennesaw-Georgia-30144/Herff-Jones-I-was-overbilled-too-Kennesaw-Georgia-1125488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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