- Report: #1043414
Report - Rebuttal - Arbitrate
Complaint Review: Herff Jones
Herff JonesInternet United States of America
Herff Jones Horrible Customer Service... Why are they in business? Internet
*UPDATE Employee: Response to Cap&Gown/ Announcement Complaint
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So what do I do - I have people to invite and NO invitations or announcements. I called and spoke to a customer service rep and she said that they were "in production" and could not be cancelled but that I would recieve them in.... ready for this? 3 MORE WEEKS - after my graduation. I asked to cancel and she bluntly said "no, it's too late to," so I asked to speak to her manager / supervisor and she said "No, she just got on the other line" (major attitude). Well, that's fine - I have a speaker phone and will be happy to hold. After 22 MINUTES of holding they threw me in a voice mail, never even bothered coming back to the line.
I'm now ordering my announcements elsewhere and the only way I can combat this whole thing is just to refuse the charge on my credit card. I've also notified my college of this issue.
This report was posted on Ripoff Report on 04/15/2013 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Herff-Jones/internet/Herff-Jones-Horrible-Customer-Service-Why-are-they-in-business-Internet-1043414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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