- Report: #647928
Complaint Review: Heritage Auction
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| Heritage Auction 3500 maple street
dallas, Texas United States of America |
|
Heritage Auction Beware of this company dallas, Texas
*Consumer Suggestion: The Real "Ripoff"
*Consumer Comment: Heritage Is the Best!
*UPDATE Employee: Heritage Auctions rebuttal
*UPDATE Employee: Heritage Auctions rebuttal
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Chris said that Mike is not an authenticator and that as a courtesy he gave an opinion. I explained to Chris that Mike is an employee and that Heritage should be liable for his bad advice. Chris said that if I escalated the matter then he would not do business with me. I spoke to Steve Ivy one of the owners of the company. Steve said that he would reduce the seller's fee on the consigned items as long as I did not bad mouth his company. I told him that my interest was simply to point out that one of his employees made a mistake and that his company should be held liable. Steve then reneged on his committment to reduce the seller's fee.
This report was posted on Ripoff Report on 10/05/2010 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Auction/dallas-Texas-/Heritage-Auction-Beware-of-this-company-dallas-Texas-647928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Suggestion
The Real "Ripoff"
AUTHOR: realclient - (United States of America)
SUBMITTED: Thursday, March 14, 2013
POSTED: Thursday, March 14, 2013The only "ripoff" is being perpetrated by this thug customer who is enraged that he could not extort money from a legitimate, honorable, hardworking company. Yes, in my experience Heritage's executives are sometimes arrogant and pompous, but so are all other corporate executives. That does not make them felonious or even unethical. I am officially jumping on the bandwagon with those who defend what America is truly about: An honest, successful, rags-to-riches company! The five unique complaints about Heritage that were posted on this website were written by nearly-illiterate, leftwing, bottom-of-the-socioeconomic-ladder crybabies who seem to think that Heritage is in business to royally cater to their every uninformed whim, fallacy, and misconception. I do not believe that a gargantuan auction firm like Heritage would risk damaging their stellar reputation just to cheat these small-time losers out of their virtually worthless junk. I suspect that what is really going on is that five obsessed wackos who have failed miserably at life (versus the satisfied 700,000-plus Heritage customers) did not get their backsides kissed during their minuscule transactions with Heritage, so they are unfairly trashing this outstanding company just to fuel the emotional void created by their failed extortion schemes. Several wealthy friends and I are longtime customers of Heritage, yet have never experienced any difficulties. Nobody with an IQ above 70 would take seriously the obviously suspect charges made against Heritage, a firm with an unblemished reputation amongst both heavy hitters and small spenders alike.
#2 Consumer Comment
Heritage Is the Best!
AUTHOR: ClaudePierre - (United States of America)
SUBMITTED: Tuesday, March 12, 2013
POSTED: Tuesday, March 12, 2013#3 UPDATE Employee
Heritage Auctions rebuttal
AUTHOR: Heritage Sports Collectibles - (United States of America)
SUBMITTED: Monday, October 11, 2010
POSTED: Monday, October 11, 2010Heritage Auction Galleries is an auction house, not an autograph authentication service. We employ the expertise of both PSA/DNA and James Spence to examine and provide letters of authenticity for every autograph we sell. Heritage provides free opinions on hundreds of items a week, and this person sought our advice on a lot he was interested in purchasing rather than seeking the opinion of professional autograph authenticators, presumably because the latter would cost money. And part of the justification behind the high costs of professional autograph authentication is liability insurance in case of errors. This client believes that Heritage should be financially responsible for the many thousands of opinions Heritage provides annually despite receiving no compensation for the service. Clearly this is not reasonable.
This person flooded Heritage with over one hundred emails, dozens of telephone calls, and informed the Chairman of Heritage that he intended to start false bidder accounts to place winning bids in our auctions and then not pay, and to hire hackers to crash our system, all over approximately a $600 or $700 loss.
His threats of a criminal plot were outlined in an email and have been forward to the proper authorities, which have accepted the case and are following up on the matter. Unable to extort cash from Heritage for an apparent mistake in a service for which he paid nothing, he continues to wage an Internet smear campaign, of which this is yet another example.
#4 UPDATE Employee
Heritage Auctions rebuttal
AUTHOR: Heritage Sports Collectibles - (United States of America)
SUBMITTED: Monday, October 11, 2010
POSTED: Monday, October 11, 2010Heritage Auction Galleries is an auction house, not an autograph authentication service. We employ the expertise of both PSA/DNA and James Spence to examine and provide letters of authenticity for every autograph we sell. Heritage provides free opinions on hundreds of items a week, and this person sought our advice on a lot he was interested in purchasing rather than seeking the opinion of professional autograph authenticators, presumably because the latter would cost money. And part of the justification behind the high costs of professional autograph authentication is liability insurance in case of errors. This client believes that Heritage should be financially responsible for the many thousands of opinions Heritage provides annually despite receiving no compensation for the service. Clearly this is not reasonable.
This person flooded Heritage with over one hundred emails, dozens of telephone calls, and informed the Chairman of Heritage that he intended to start false bidder accounts to place winning bids in our auctions and then not pay, and to hire hackers to crash our system, all over approximately a $600 or $700 loss. He continues to wage an Internet smear campaign, of which this is yet another example. Unable to extort cash from Heritage for an apparent mistake in a service for which he paid nothing, he has carried out his threats.
