Heritage Internet Technologies 1460 Moonriver Drive, Provo, UT 84604
Provo, Utah United States of America
Heritage Internet Technologies Hit Web Design Failure to deliver, failure to comply, failure to refund, FAILURE FAILURE FAILURE Provo, Utah
0Author 0Consumer 0Employee/Owner
Failure to deliver correctly and timely, terrible sales promises and could not deliver what they said, Nothing written and cancelled anyway. I hired Hit Web Design for 6 websites on March 31st, 2010, and was told I would receive fully custom websites with ecommerce stores. Delivery timeframe was to be around 3-4 weeks. Nothing happened for about 3-4 weeks, let alone completion. A "writer" wrote some terrible content that I could have written much better. The worst part was that they said they could not put my custom ideas into reality and that if they did, it would cost another $1000-1200 to deliver. This was most disappointing. I was "sold" based on a fully customized design to my specifications, however was told some 3-4 weeks later that this was not possible. At this point, I felt it may be in my best interest to cancel and consider another option since I waited a month for terrible content and no ability to deliver the look I was desiring. I made a phone call at this point which was in April and requested that we cancel. The agent on the phone said that they would "suspend" the account and that it would go into a review process to see how much of a refund it would qualify for. The agent also specified that NOTHING would be cancelled until I responded in WRITING to the 6 emails that were to be sent out to me. I NEVER AT ANY TIME RESPONDED TO THOSE EMAILS CONFIRMING CANCELLATION. I want to know why my websites were cancelled when clearly I was told that they would not be until they had a written confirmation from me (which never occured). The following week, I spoke to my account manager Gabe. I explained to him that perhaps we could design the websites a litter more simple to be within the scope of what they considered "custom". I sent him a sample of what I liked, and he confirmed this was indeed a possibility, and that he was forwarding to his supervisor to get these sites worked upon again. 2 weeks down the road, I still had not heard from anyone at Hit Web Design, despite leaving a message for Dawn, so another message had to be left again on May 17th, to which she finally responded today May 18th, to say that our websites qualified for a ridiculous $50 refund based upon the parameters of the contract! So I responded and said that a $50 refund was not worth cancelling and starting over again and to just not bother cancelling. To which she replied that there would be a $350 reactivation fee, and that the normal cost to reactivate is "$1150" and I was somehow having a favor done for me by reducing the reactivation fee to $350. If I had not been told that my account was merely in a "suspense" status and that they WOULD NOT CANCEL unless they had a written confirmation response from each email, I would be more understanding. I feel like I was missold, then failure to deliver, then failure to respond, failure to refund, etc. I am feeling so bad about this company that I do NOT wish to do businesss AT ALL now. I would like to have a full refund of the monies paid to them, which is around $450+. Their processes need much improvement. I have now seen the numerous complaints in the internet concerning this company, and there is no doubt why.
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