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  • Report: #375031

Complaint Review: Heritage Web Solutions / HWS / Heritage Web Design

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  • Submitted: Mon, September 22, 2008
  • Updated: Mon, October 06, 2008

  • Reported By:Tampa Florida
Heritage Web Solutions / HWS / Heritage Web Design
1460 N. Moonriver Drive Provo, Utah U.S.A.

Heritage Web Solutions / HWS / Heritage Web Design HWS promises much and delivers nothing as expected Provo Utah

*REBUTTAL Owner of company: Please Contact Me - We Care About Your Business

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I signed up for a website to be designed through HWS. I was promised two weeks for development (since I did have everything needed to complete the site) However, I gave a couple extra weeks to work out any kinks. My site is six months in and still not finished. I have had at the least eight different designers working on it. I have been charged almost $2000.00 more than I was quoted. And I can't tell you how many times I have not received help needed. They use a free shopping cart but they want to charge for simple functunality changes. Sad thing is I have three other domains that they could have had my business with, but heck no, no way now!

K S A
Tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 09/22/2008 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions-HWS-Heritage-Web-Design/Provo-Utah-84604/Heritage-Web-Solutions-HWS-Heritage-Web-Design-HWS-promises-much-and-delivers-nothing-375031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please Contact Me - We Care About Your Business

AUTHOR: Brad Stone - (U.S.A.)

Heritage values its clients with complaints. It's in our best interest to work with customers who have concerns so we can reach a reasonable resolution. We have been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.

Heritage is a company with over 30,000 clients. In our entire history as a company, we have had less than 1% of our clients complain to the BBB and we do not have one single unresolved BBB complaint. Please check with the Utah BBB - Utah.bbb.org.

I invite all who have concerns or complaints to please communicate with me directly. I will do my utmost to make sure we resolve your concerns to your satisfaction. Please reach me by e-mailing CEO@hwsinet.com.
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