• Report: #530309

Complaint Review: Heritage Web Solutions, Heritage Internet Technologies (HIT)

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  • Submitted: Sat, November 28, 2009
  • Updated: Mon, November 30, 2009

  • Reported By: doc Taylor — Patterson California United States of America
Heritage Web Solutions, Heritage Internet Technologies (HIT)
1460 North moonriver dr. provo, Utah United States of America

Heritage Web Solutions, Heritage Internet Technologies (HIT) Hit Web Design, Pleae don't do business with this company, they have 476 complaints with the better business bureau, look it up. They stole my money and didn't complete my site. Please don't use this company . provo utah, Internet

*UPDATE Employee: Working with HIT

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Heritage Internet Technologies/Hit Web design is the most unprofessional company I have every dealt with.  I wanted to have a website built by this company.  They never completed the website, but listed it as "completed" in their database. I called and emailed them daily. They never returned my calls or emails.They even have the wrong company name at the bottom of my website. To make matters worse, this company charged me $300.00 for work they never even started.  I called their customer service and they claimed they would process a refund.  Well as you can guess the money never appeared in my bank account. I called and called, asked them what happened to the money I was owed.  They told me "it takes a very long time to process." 


My site is now live, they have mistakes incuding the wrong email address, the wrong company name, and never completed the forum on the website that I paid for.  I attempted to contact managers, supervisors and any one available for help. They continued to lie and always say "someone will contact you within the next couple of days." It never happened. I had to hire another web designer to configure my paypal account. My site was live with no way  for customers to make purchases on my website.  I had customers call me and ask me why my site didn't work properly.  I lost business because of their extremely incompetent business practices. This company has 476 complaints within  36 months on the better buisness bureau website, feel free to look it up. I contacted the local district attorney to make a formal complaint about this company, no company should be allowed to take advantage of customers hard earned money.  Please do not use this company.


This report was posted on Ripoff Report on 11/28/2009 11:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions-Heritage-Internet-Technologies-HIT/provo-Utah-84604/Heritage-Web-Solutions-Heritage-Internet-Technologies-HIT-Hit-Web-Design-Pleae-dont-d-530309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Working with HIT

AUTHOR: Hit management - (U.S.A.)





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UnhideWhenUsed="false" Name="Dark List Accent 5"/> UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/> UnhideWhenUsed="false" Name="Colorful List Accent 5"/> UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/> UnhideWhenUsed="false" Name="Light Shading Accent 6"/> UnhideWhenUsed="false" Name="Light List Accent 6"/> UnhideWhenUsed="false" Name="Light Grid Accent 6"/> UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/> UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/> UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/> UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/> UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/> UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/> UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/> UnhideWhenUsed="false" Name="Dark List Accent 6"/> UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/> UnhideWhenUsed="false" Name="Colorful List Accent 6"/> UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/> UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/> UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/> UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/> UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/> UnhideWhenUsed="false" QFormat="true" Name="Book Title"/>

It is regrettable than anyone would have an experience like this. I assure you this is not our  intention. I encourage you to contact me and work with me to a reasonable solution. It is
in our best interest to work with customers who have complaints in order to
reach a reasonable and fair resolution and establish a long term business
relationship. One of our core values is to demonstrate our respect and
commitment to all of our clients. In most cases, we go beyond what is fair for
the company to satisfy a displeased client. If you
have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com . Warmest
Regards, Quality
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