- Report: #471579
Report - Rebuttal - Arbitrate
Complaint Review: Heritage Web Solutions - Heritage Web Design - Heritage Internet Technologies
Heritage Web Solutions - Heritage Web Design - Heritage Internet Technologies1460 Moonriver Drive Provo, Utah U.S.A.
Heritage Web Solutions - Heritage Web Design - Heritage Internet Technologies - HIT HIT Web Design - Making Money At Your Expense - Owners Names - Brad Stone, Mark Strong, David Aitken, Leah Young Provo Utah
*Author of original report: I recommend if you want your money back - do something now!
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The owners, Brad Stone (who's retired, which is why he doesn't answer any of those emails to the "CEO" - for anyone interested, those emails go to a manager who shuffles them to a customer service rep to call and/or email you so they can resell you on the services, the CEO NEVER SEES THOSE EMAILS) Mark Strong, Dave Aitken (The current CEO) and Leah Young, are completely out of touch with the process, relying on people below them for information on how things are going.
What is actually going on with Heritage Web Solutions a.k.a. HIT Web Design a.k.a. Heritage Internet Technologies: They take people's money with the intention of fulfilling their order, then you get put into a confusing, mixed up if well intentioned system where it is possible for your order to get lost in a tangle and maze of 'fulfillment'.
Meanwhile they have every employee, at every level, continually trying to 'up-sell' the customer, most times selling them crap they have absolutely no need for. Sure, they'll sell you a website for $299.00 - but to get a truly useful website with what you actually need, most of the time you have to spend more than if you'd just gone to the company that charged you $1500.00 up front, and in most cases you get a lot of frustration and anger along with your order.
I mean, seriously, this company seems to be going down the toilet. If anyone wants to file a lawsuit they had best do it soon. My advice to anyone out there that is using or has used Heritage - file a charge back against them with your credit card and get your money back.
This report was posted on Ripoff Report on 07/20/2009 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions-Heritage-Web-Design-Heritage-Internet-Technologies/Provo-Utah-84601/Heritage-Web-Solutions-Heritage-Web-Design-Heritage-Internet-Technologies-HIT-HIT-We-471579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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