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  • Report: #244831

Complaint Review: Heritage Web Solutions (Mark Strong)

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  • Submitted: Thu, April 19, 2007
  • Updated: Mon, September 17, 2007

  • Reported By:Brevard Florida
Heritage Web Solutions (Mark Strong)
1460 Moonriver Dr. Provo, Utah U.S.A.

Heritage Web Solutions(Brad Stone, 52; Mark Strong, 58; And Leah Young, 36.) Heritage Web Design, heritage Solutions, heritage E-commerce Web Design Heritage Solutions Internet fraud, complaints, deceptive business practices, threats Provo Utah

*REBUTTAL Owner of company: This Complaint has been Resolved

*REBUTTAL Owner of company: Heritage Web Solutions Values Customer Service

*REBUTTAL Owner of company: Heritage Web Solutions Values Customer Service

*Author of original report: Ripoffreport.com has their act together

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There is a site now dedicated to information about the policies and practices of "Heritage Web Solutions" an interned web design company bombarded with complaints of fraud,bate and switch tactics, sub-standard web design, failure to provide services customers paid for, deceptive business practices, web sites designed that do not work or work poorly.

This site located at Heritage Web Solutions, http://thegiana.tripod.com/ is a forum for customers and ex-employess to make their experiences with Heritage know to the public. We welcome both side to the story.

Information about how to file a complain with IC3 internet crime compaint center ( A division of the FBI"S white collar crimes) contacts for the Attorney General,BBB,State and local law enforcement. As well as how to and where to File complaints and blogs about this company on the internet.

Richard
Brevard, Florida
U.S.A.

This report was posted on Ripoff Report on 04/19/2007 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions-Mark-Strong/Provo-Utah-84604/Heritage-Web-SolutionsBrad-Stone-52-Mark-Strong-58-And-Leah-Young-36-Heritage-Web-244831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

This Complaint has been Resolved

AUTHOR: Brad - (U.S.A.)

This complaint with Richard of Florida has been resolved to his satisfaction.

Heritage Web Solutions
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#2 REBUTTAL Owner of company

Heritage Web Solutions Values Customer Service

AUTHOR: Brad - (U.S.A.)

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 10,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions
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#3 REBUTTAL Owner of company

Heritage Web Solutions Values Customer Service

AUTHOR: Brad - (U.S.A.)

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 10,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions
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#4 Author of original report

Ripoffreport.com has their act together

AUTHOR: Richard - (U.S.A.)

It seems that the internet mongers have some real problems with letting the public know about people who are ripping off consumers.
----, ---- and ---- all have shut down our attempts to alert the public about Heritage web solutions consistant abuse of the public trust. They have consistantly ripped off people who have trusted them to develope and design their web sites. Employees have verified that the company operates like a swet shop, customers complain that their web sites are common and nothing unique, sub-standard, do not work, they paid for sites never completed, and that when they complain they get letter for lawyers threatening litigation.
They try the old bate and switch, tell you one price, collect the money and then charge you more and more money to complete the work.

What is very interesting is that Heritage is now advertising on the sites that shut down the public forums about Heritage. The Browsers are full of different names for Heritage so that they circumvent most attempts to find info about their business. The more complaints on the net, the more they flood the browsers with other Heritage sites.Ripoffreports.com has kept to their word by providing a voice to let the public hear the truth and decide for themselves whats right.

Keep up the good work.
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