• Report: #473550

Complaint Review: Heritage Web Solutions Or HIT Web Design

  • Submitted: Sun, July 26, 2009
  • Updated: Tue, August 18, 2009

  • Reported By:Provo Utah
Heritage Web Solutions Or HIT Web Design
1460 Moonriver Drive Provo, Utah U.S.A.

Heritage Web Solutions, Heritage Web Design, HIT Web Design, Heritage Internet Technologies making money at your expense and ripping you off Provo Utah

* : QCA

* : Further proof of LIES by HIT Web Design

*UPDATE Employee: Complaints Resolved

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As a recent former employee of this company I feel its my duty to the public to warn them against this company. One of the reasons I'm no longer with them is my insistence on protecting the customer, something they are not nearly as concerned about as they are getting dollars in the door.

They just skirt the law and dance around it, using it to their advantage to rip you, the consumer, off. The owners, Brad Stone (who's retired, which is why he doesn't answer any of those emails to the "CEO" - for anyone interested, those emails go to a manager who shuffles them to a customer service rep to call or email you so they can resell you on the services, the CEO NEVER SEES THOSE EMAILS) Mark Strong, Dave Aitken (The current CEO) and Leah Young, are completely out of touch with the process, relying on people below them for information on how things are going.

What is actually going on with Heritage Web Solutions a.k.a. HIT Web Design a.k.a. Heritage Internet Technologies: They take people's money with the intention of fulfilling their order, then you get put into a confusing, mixed up system where it is possible for your order to get lost in a maze of confused employees. Meanwhile they have every employee, at every level, continually trying to 'up-sell' the customer, most times selling them crap they have absolutely no need for.

Sure, they'll sell you a website for $299.00 - but to get a truly useful website with what you actually need, most of the time you have to spend more than if you'd just gone to the company that charged you $1500.00 up front, and in most cases you get a lot of frustration and anger along with your order. I mean, seriously, this company seems to be going down the toilet. If anyone wants to file a lawsuit they should do it soon. My advice to anyone out there that is using or has used Heritage - file a charge back against them with your credit card and get your money back.

Former employee
Provo, Utah
U.S.A.

This report was posted on Ripoff Report on 07/26/2009 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions-Or-HIT-Web-Design/Provo-Utah-84601/Heritage-Web-Solutions-Heritage-Web-Design-HIT-Web-Design-Heritage-Internet-Technologie-473550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1

QCA

AUTHOR: Hit management - (U.S.A.)

I am more than happy to work with customers who have a valid complaint and who are willing to work with HIT to find a good resolution. We have an outstanding employee base who work hard to please even the most difficult customers. It is in our best interest to have happy customers and great customer service. Of course, no matter what, some customers will feel as though they deserve more than what is fair.

Again I offer my statement and emails:

If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign or CEO@hitwebdesign.com.

My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator

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#2

Further proof of LIES by HIT Web Design

AUTHOR: Former employee - (U.S.A.)

So above you see that someone claiming to be from Quality Control is saying the complaints have been resolved - completely false. This complaint has not been resolved. Heritage is just trying to pull the wool over your eyes. This is just damage control by them, and a poor attempt at that. HIT Web Design (a flimsy attempt to 'repair' their reputation by changing their name) does not have your best interests at heart, all they want is your money. Once they have it, you will never see it again.
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#3 UPDATE Employee

Complaints Resolved

AUTHOR: Hit Management - (U.S.A.)

At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customer's complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. Heritage has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.
If you have a specific complaint or concern, please communicate directly with me at CEO@hitwebdesign or Feedback@hitwebdesign.com.
My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
Warmest Regards,
Quality Control Administrator
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