• Report: #206108

Complaint Review: Heritage Web Solutions

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  • Submitted: Mon, August 14, 2006
  • Updated: Thu, September 13, 2007

  • Reported By:Palm Bay Florida
Heritage Web Solutions
1460 Moon River Dr, Provo, Utah U.S.A.

Heritage Web Solutions ripoff Provo Utah

*REBUTTAL Owner of company: This Complaint has been Resolved

*Author of original report: Answer to Brad Stones We Value our customers

*Author of original report: Answer to Brad Stones We Value our customers

*Author of original report: Answer to Brad Stones We Value our customers

*Author of original report: Answer to Brad Stones We Value our customers

*REBUTTAL Owner of company: Heritage Web Solutions Values Customer Service

*Author of original report: Heritage blasts ripoffreport.com

*Author of original report: Heritage Web design problems

*Author of original report: HERITAGE WEB SOLUTIONS COMPLAINTS KEEP POURING IN

*Author of original report: UPDATE

*Author of original report: Web site design Fraude(Heritage web solutions,Mark Strong Provo Utah) Employees and customers speak out to stop this company from ripping off the public

*Author of original report: More rip offs reported

*Author of original report: More rip offs reported

*Author of original report: Recent e-mails on Heritage

*UPDATE EX-employee responds: Heritage Web Polutions (Hide your wallet)

*Author of original report: Heritage employees speak out

*Author of original report: Richard Burton wrote

*Author of original report: My Problem too !

*Author of original report: More Heritage complaints

*Author of original report: Take Heritage Down

*Author of original report: REST IN PEACE

*Author of original report: THE MISSING E-MAILS THAT TELL THE REST OF THE STORY

*Author of original report: Answer to Mark Strong

*REBUTTAL Owner of company: Rebuttal to Heritage Web Solutions ripoff report

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Stop the Fraud. If your looking for a web site development and hosting company stay away from Heritage web solutions.Since we started this blog over 100 complaints have come in ranging from out and out fraud to just plain old disgust with this company.There are numerious complaints claiming that Heritage was paid to develope a site and never did, as well as charge for Hosting services that were never delivered Their site editor does not support most modern applications,like google adsence,adwords ect. stat counters and applications of this nature are problematic with their editor also. The company is aware of these problems however they fail to disclose these problems when you hire them to develope your site. once they get your money and the problems surface they pretend to be surprised and concerned,if you get your site at all. they keep your money and tell you to purchase your own editor which they do not support.

Bottom line this company is a fraud ,they are in process of being brought to court under a class action litigation and investigations have begun under the fraud statutes.Stop the fraud and report any problems. Mark Strong is the owner of Heritage and pretends to not know what is going on within his company.(((ROR redacted email address for security purposes))). If you have more information about this company or if you know of anty attorney who might be interested in bringing class action litigation against this company

Some additional Information , since I started my campaign of e-mails and blogs about Heritage
I have recieved numerious E-mails about the rip-off practices of this company. I recieved severl bothersome e-mails from an attorney representing Heritage. One of these letters threatens legal action if I continue to have contact with past,present or future customers of Heritage or have contact with criminal authorities. Next and even more troubling is the letter explaining how Heritage will go after my (wife and 8 year old girl)after my demise. ( I am a hospice patient) They explain in detail how they will take any money in my estate away from them. Here is an excerpt from that letter ( It should be noted that I did not get a free web site from Heritage)
James T. Dunn, PC
Attorney at Law
(((ROR redacted address and phone number for security purposes)))

August 9, 2006

Via e-mail: and US Mail

(((ROR redacted name and address for security purposes)))
Re: Heritage Web Solutions, LLC

Dear Mr. A:

I have reviewed your most recent e-mail dated August 8, 2006 at 8:13AM.

Although I realize the service of a lawsuit upon you may not be much of a threat since you have a terminal illness; however, there are economic consequences of your conduct that spill over to your estate.

It appears reasonably certain from past communications that it was your desire to setup the Internet business to provide an income stream to your wife and daughter. Your continued lies, defamation and intentional interference with my client's business are claims that can be brought against your estate. If you are leaving behind a Will, any funds that you leave could be subject to the claims of Heritage.

You asked me to inform you in a way that you can understand what I can do to you. It is not what can be done to you, but what can be done to your estate and the funds you leave behind. You have been given every reasonable attempt to resolve this without that happening, but you continue to spew your hatred over a $700 issue. This suggests that you have some type of mental problem as well.

Your rambling e-mail continues to suggest that I cannot stop you from telling the truth. The truth is whatever the judge says at the end of the day regardless of what the parties may feel. The truth in this case is that you got your website designed for free and your money back. Where is the fraud in that? If anything, you stole services for which you should pay, and have paid nothing for the service provided to you - consider it a gift to a dying man. However, your continued ranting and raving cannot be tolerated.

August 9, 2006
Page 2

Can I hurt you? Probably not. Can I hurt your heirs? Probably. I am giving you the opportunity to do the right thing without being compelled to do that. If you don't see the fairness or goodness in that, that is your problem - not mine. We are prepared to have a judge tell you or your heirs that what you have done is wrong.

Very truly yours,

James T. Dunn

Encl.
cc: Heritage Web Solutions

WHAT KIND OF COMPANY THREATENS A DYING MAN AND HIS FAMILY LIKE THIS.THREATENS TO TAKE AWAY A CHILDS INCOME IF THE FATHER CONTINUES TO ASSERT A LEGAL CLAIM AGAINST A COMPANY WHO IS STEALING PEOPLES HARD EARNED MONEY.

Richard
Palm Bay, Florida
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 08/14/2006 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions/Provo-Utah-328604/Heritage-Web-Solutions-ripoff-Provo-Utah-206108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

This Complaint has been Resolved

AUTHOR: Brad - (U.S.A.)

I have been in communication with Mr. Austin regarding all the issues he has raised on this complaint website. He was satisfied with my involvement in helping some of our customers who had concerns or issues. I had some very good discussions with Mr. Austin and he reached the conclusion that we really are interested in our customers and meeting their needs. He has now moved on to other things

I wish the best for him and his family.

If you have an issue that you can't seem to get resolved with my company I want to know about it. Please contact me at: CEO@hwsinet.com.

I will personally get involved to resolve the issue. Customer Service has always been our top priority.

We have a great company which values its customers and focuses on meeting their needs. We recently were recognized by Inc Magazine on their Inc 500 list, with a ranking of 22nd in the nation. We have accomplished this by taking care of our 10,000 plus customers.

I look forward to hearing from you.

Warmest Regards,


Brad Stone
CEO/Heritage Web Solutions
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#2 Author of original report

Answer to Brad Stones We Value our customers

AUTHOR: Richard - (U.S.A.)

Brad, Glad to see you on the public forum. We got your attention and that is our goal.
Brad : your writing are eliquant however you skate the issues, how many customers that are hurt by your company is acceptable? As you can see there are many customers on this and other sites who have complained of sub-standard work, un-delivered sites, extended delivery times ( months and months not days or weeks ). Complaints by people who chose to trust your company.

Your focus seems to be on one individual who you claim has a vendetta against your company and whom you claim to have satisfied by giving a full refund and delivering his site to another forum to be picked up by him. Well partialy true after much to do you gave a full refund( a small part of what he lost due to your inability to produce a working site) as for the site you may have parked it some place but never told him where or how to get it.( refer to Marks e-mails and tim longwells and the responces they got asking when and where) Also back then the site never was changed to his name(whois.com) . So lets get off the soap box about this one individual who in all fairness has legitimate issue with your company and has taken it up himself or themselves as it may be to bring you to the publics eye to answer for your deeds.

Are you saying that the other who have written complaints on this and other sites have the same vendetta against your company, that they were joined by many ex-employees to conspire against your company

They all seem to have simualar complaints kinda like a common denominator ( poor management and -to many quotas that are unreal- and to many sales people and not enought techs).

Then of course there is the matter of you legal expert who thinks it's just dandy to threaten those who think they have been hurt by your company with legal action.( He needs to get a clu if it's true or you believe it to be true you can say it ,write it, publish it or do what you want with it ) it's called freedom of speech and no clause in your contract can do away with it.

Spend more time solving the problems then pretending they don't exist.

want us to go away, make the customers happy and were gone, but as long as you keep operating the way you are you will hear plenty from us.( How much revenue have you lost since this began and is it worth it?)
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#3 Author of original report

Answer to Brad Stones We Value our customers

AUTHOR: Richard - (U.S.A.)

Brad, Glad to see you on the public forum. We got your attention and that is our goal.
Brad : your writing are eliquant however you skate the issues, how many customers that are hurt by your company is acceptable? As you can see there are many customers on this and other sites who have complained of sub-standard work, un-delivered sites, extended delivery times ( months and months not days or weeks ). Complaints by people who chose to trust your company.

Your focus seems to be on one individual who you claim has a vendetta against your company and whom you claim to have satisfied by giving a full refund and delivering his site to another forum to be picked up by him. Well partialy true after much to do you gave a full refund( a small part of what he lost due to your inability to produce a working site) as for the site you may have parked it some place but never told him where or how to get it.( refer to Marks e-mails and tim longwells and the responces they got asking when and where) Also back then the site never was changed to his name(whois.com) . So lets get off the soap box about this one individual who in all fairness has legitimate issue with your company and has taken it up himself or themselves as it may be to bring you to the publics eye to answer for your deeds.

Are you saying that the other who have written complaints on this and other sites have the same vendetta against your company, that they were joined by many ex-employees to conspire against your company

They all seem to have simualar complaints kinda like a common denominator ( poor management and -to many quotas that are unreal- and to many sales people and not enought techs).

Then of course there is the matter of you legal expert who thinks it's just dandy to threaten those who think they have been hurt by your company with legal action.( He needs to get a clu if it's true or you believe it to be true you can say it ,write it, publish it or do what you want with it ) it's called freedom of speech and no clause in your contract can do away with it.

Spend more time solving the problems then pretending they don't exist.

want us to go away, make the customers happy and were gone, but as long as you keep operating the way you are you will hear plenty from us.( How much revenue have you lost since this began and is it worth it?)
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#4 Author of original report

Answer to Brad Stones We Value our customers

AUTHOR: Richard - (U.S.A.)

Brad, Glad to see you on the public forum. We got your attention and that is our goal.
Brad : your writing are eliquant however you skate the issues, how many customers that are hurt by your company is acceptable? As you can see there are many customers on this and other sites who have complained of sub-standard work, un-delivered sites, extended delivery times ( months and months not days or weeks ). Complaints by people who chose to trust your company.

Your focus seems to be on one individual who you claim has a vendetta against your company and whom you claim to have satisfied by giving a full refund and delivering his site to another forum to be picked up by him. Well partialy true after much to do you gave a full refund( a small part of what he lost due to your inability to produce a working site) as for the site you may have parked it some place but never told him where or how to get it.( refer to Marks e-mails and tim longwells and the responces they got asking when and where) Also back then the site never was changed to his name(whois.com) . So lets get off the soap box about this one individual who in all fairness has legitimate issue with your company and has taken it up himself or themselves as it may be to bring you to the publics eye to answer for your deeds.

Are you saying that the other who have written complaints on this and other sites have the same vendetta against your company, that they were joined by many ex-employees to conspire against your company

They all seem to have simualar complaints kinda like a common denominator ( poor management and -to many quotas that are unreal- and to many sales people and not enought techs).

Then of course there is the matter of you legal expert who thinks it's just dandy to threaten those who think they have been hurt by your company with legal action.( He needs to get a clu if it's true or you believe it to be true you can say it ,write it, publish it or do what you want with it ) it's called freedom of speech and no clause in your contract can do away with it.

Spend more time solving the problems then pretending they don't exist.

want us to go away, make the customers happy and were gone, but as long as you keep operating the way you are you will hear plenty from us.( How much revenue have you lost since this began and is it worth it?)
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#5 Author of original report

Answer to Brad Stones We Value our customers

AUTHOR: Richard - (U.S.A.)

Brad, Glad to see you on the public forum. We got your attention and that is our goal.
Brad : your writing are eliquant however you skate the issues, how many customers that are hurt by your company is acceptable? As you can see there are many customers on this and other sites who have complained of sub-standard work, un-delivered sites, extended delivery times ( months and months not days or weeks ). Complaints by people who chose to trust your company.

Your focus seems to be on one individual who you claim has a vendetta against your company and whom you claim to have satisfied by giving a full refund and delivering his site to another forum to be picked up by him. Well partialy true after much to do you gave a full refund( a small part of what he lost due to your inability to produce a working site) as for the site you may have parked it some place but never told him where or how to get it.( refer to Marks e-mails and tim longwells and the responces they got asking when and where) Also back then the site never was changed to his name(whois.com) . So lets get off the soap box about this one individual who in all fairness has legitimate issue with your company and has taken it up himself or themselves as it may be to bring you to the publics eye to answer for your deeds.

Are you saying that the other who have written complaints on this and other sites have the same vendetta against your company, that they were joined by many ex-employees to conspire against your company

They all seem to have simualar complaints kinda like a common denominator ( poor management and -to many quotas that are unreal- and to many sales people and not enought techs).

Then of course there is the matter of you legal expert who thinks it's just dandy to threaten those who think they have been hurt by your company with legal action.( He needs to get a clu if it's true or you believe it to be true you can say it ,write it, publish it or do what you want with it ) it's called freedom of speech and no clause in your contract can do away with it.

Spend more time solving the problems then pretending they don't exist.

want us to go away, make the customers happy and were gone, but as long as you keep operating the way you are you will hear plenty from us.( How much revenue have you lost since this began and is it worth it?)
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#6 REBUTTAL Owner of company

Heritage Web Solutions Values Customer Service

AUTHOR: Brad - (U.S.A.)

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 10,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions
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#7 Author of original report

Heritage blasts ripoffreport.com

AUTHOR: Richard - (U.S.A.)

Hey Heritage, Ripoffreport.com is a night in shinning armor. People report the truth and companies like yours gets all bent out of shape. theres no colusion between your competitors and ripoffreport.com, nor are the posted reports fabricated. You want the public to believe that your own employees are working with your competitors to drag your company through the mud! and you want the public to believe that all these customers with simular complaints from different parts of the country got together and fabricated their complaints, or that someone just made it all up. Please do you thing people are as stupid as you treat them. People complain, you shut them down, or send you humpty dumpty lawyer after them. you charge them for hosting their site for months and months( deliberate delays just so you CAN MOUNT UP THE HOSTING CHARGES) BEFORE THEIR SITE EVEN GOES LIVE.

YOU CHARGE PEOPLE MORE THAN WHAT YOU QUOTE FOR SITE DEVELOPEMENT AND OFTEN TELL CLIENTS THAT THEIR SITES WILL TAKE 4-TO-6 SIX WEEKS TO DEVELOPE AND THEN 8 TO 10 MONTHS LATER THEY ARE STILL WAITING FOR A CUSTOM SITE. WHEN THEY DO GET IT, IT MOST LIKELY DOES'N WORK PROPERLY, IT'S NOT COMPATABLE WITH MOST OTHER INTERNET PROGRAMS LIKE ADSENCE,ADWORDS ECT. AND MORE OFTEN THAN NOT IT'S SUBTANDARD WORK.

EVERY ONCE IN A WHILE YOU SCORE BIG TIME WITH A TOTALY UNIQUE SITE AND YOU ADVERTIZE THE HECK OUT OF THAT CUSTOMERS COMENTS.

( WHY NOT POST THE COMMENTS FROM THOSE CUSTOMERS WHO WERE VERY DISGUSTED?)

YOU MAY HAVE A LOW RATIO OF COMPLAINTS ACCORDING TO YOU BUT HOW MANY COMPLAINTS ABOUT BEING RIPPED OFF ARE ACCEPTABLE? MORE THAN 1 IS TOO MANY. AND YOU HAVE A HECK OF A LOT OF THOSE TYPE OF COMPLAINTS ABOUT CUSTOMERS PAYING FOR WEB SITE DEVELOPEMENT THEY NEVER GOT.

IT'S ONE THING TO TO HAVE PEOPLE COMPLAIN ABOUT THE QUALITY OF THE WORK ( AND YOU HAVE A LOT OF THEM ) BUT TAKING PEOPLES MONEY AND NOT PROVIDING THE SERVICE IS A WHOLE OTHER BALL GAME.

IF RIPOFFREPORT.COM IS DOING WHAT YOU SAY THEN WHY HAVN'T YOU SENT MR. LEGAL BEAGLE AFTER THEM.?

MAYBEE CAUSE YOU DON'T HAVE A LEG TO STAND ON. wE THING THEY PROVIDE A GREAT SERVICE FOR PEOPLE WHO ARE DIDICATED TO GETTING COMPANIES LIKE YOUR IN THE PUBLIC EYE.

ONE MORE THING ! GOING THROUGH THE TIME AND EXPENCE OF SENDING OUT PRESS RELEASES ABOUT HOW GREAT YOUR COMPANY IS AND HOW FAST YOU ARE GROWING AND HOW BAD RIPOFFREPORT.COM AND COMPANIES LIKE THEM ARE JUST SHOWS HOW hard your pocket book is getting hurt and now posting the self serving comments by Brad Stone the ceo of Heritage about how good a company you are and wonderful it is to work there is just amazing.

Heritage Web Solutions puts every resource into resolving customer complaints. After all Heritage Web Solutions wants to have a long term business relationship with all of our customers.

Do not always take someone else's complaint at face value. There are complaint websites such as Rip Off Reports and Complaints Board, that allow people to post anything they want, whether it is factual or not. They do not verify who the person is or if the complaint is valid. There are even some competitors that will go as far as to post defamatory and fictitious information under fake names on complaint sites. Most responsible websites will remove such posts. The bottom line is do your homework. Give the company a fair review. Complaint websites are not always what they appear to be. Some have been accused of trying to charge large amounts of money to remove or fix complaints posted on their sites. There is a customer that has had a vendetta against Heritage Web Solutions and has used Rip Off Reports and other complaints forums to further his cause. Heritage Web Solutions did everything in its power to satisfy this customer, even giving a full refund, transferring the domain into a separate account so he could point the domain to another host and giving him access to the website files. Heritage Web Solutions did everything short of moving his site to another host for him. At one point the customer was totally satisfied and said so in writing.
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#8 Author of original report

Heritage Web design problems

AUTHOR: Richard - (U.S.A.)

Ex Employee in Bountiful, Utah

17 days ago
I doubt that they will go anywhere. They have a horrible reputation with their ex employees. They are all about quantity, they could care less about quality. Their managers push to get over 30 live a day, 30! They want a design (banner and layout) done in 30 minutes, and the HTML page done within 20 minutes, for every site! How can you get good quality work with that? Once a client has "approved" their site, and maybe a couple days later wants a change, good luck, it takes at least 2-3 weeks to get the easiest things taken care of. They are understaffed for the ammount of clients they hold. They are a cheap company, paying designers crap for what they get put through. They won't hire more to cover what they need, instead they will overwhelm their employees. After working with them for over a year I would strongly reccomend to anyone not to use their company. Look somewhere else. Smaller companies might not be as well known, but chances are they have more one on one time with you in providing a good website.

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Ex Employee in Bountiful, Utah

12 days ago
Heritage is not a fun environemnt to work at. I personally worked there for a year, if it wasn't for a great boss that I loved then I probably wouldn't have stayed. I felt over worked and under paid. They have a lot of clients, Heritage needs to hire more people to cover their clientel. Heritage asks that every designer finish a design (layout and banner) in 30 minutes, and the HTML on the page in 20. It's hard to give quiality work when your on a time frame.

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#9 Author of original report

HERITAGE WEB SOLUTIONS COMPLAINTS KEEP POURING IN

AUTHOR: Richard - (U.S.A.)

Complaints on "Heritage Web Solutions"
Read more complaints on this Company
Heritage Web Solutions
Posted: 2006-09-29 by John McCarty [send email to the author]
Take the money and run!

Complaint Rating:
I will post more later but it has been nothing but broke promises and lie after lie. I am personally looking at legal action since Heritage Web Solutions have cost me a few days of sales due to their lack of follow up.

I just love Tech support that keeps saying they will have to check with someone else because they do not know. I would say e-mail me but my e-mail is not working at this time. Their server is refusing to work.

Ms. Skidmore,

Let me start by saying that upon viewing our completed sight, I was highly disgusted!! Your company has done nothing but delay and destroy the timeline and vision established for this project. If this is the fashion in which your business is always run, I do not understand how Heritage is still active.

You called me on Friday asking for the information for our store. We sent you a two minute re-draft but because I'm actually doing work compared to those of you at Heritage, it had completely slipped my mind that I had already sent the entire web-site layout to your good friend Robert.

I am aware of how close you two are and I guess that is the reason for the apparent sabotage to our website. I am convinced that Heritage is not just unable, but too incompetent to complete even such a simple task. Please explain to me how the information I provided to Robert even remotely resembles what you put on our site. Yes, I like the colors and the layout, but where is the content I submitted???!!!

I even sat on the phone with both Shane and Robert providing them with sample sites (prisongap.org, peterpanbus.com) and they still didn't get it right. How does the store provided to us reflect the purchase options and task on those sites? We basically paid $2,500 plus...for a damn template!

Robert sent me this whole long message about being sure to submit all the content by April 6th. Then he sent me another email asking me to confirm that everything I had sent him was all we were asking to be put on our site. After all of that, the information we submitted still never got on our site!!! What the hell is going on in Utah?? I am beyond disgusted. Empire Transit has close to sixteen different contracts with state and government agencies.

The owner also just started a high power fm radio station, a cable network, and a real estate company. You have no idea how much money could have been in this for Heritage but at this point, I wouldn't even refer Heritage to my enemies. I expect the changes to be made according to the information I am submitting AGAIN which is below. I would suggest that these changes be made and that this site be complete and correct by the end of Monday's business day.

18 days ago by Janet Boydell [send email to the author]

Wow, I wish I had seen this site before I agreed to the Heritage Web Solutions agreement. I have been charged in full, and am paying monthly hosting fees for a website that does NOT work, I have NO Logo or Banner, and I BEGGED them to make it go live so that I could go in to fix all of the content they screwed up. I am shocked they are still in business. I cancelled my service and to add insult to injury they emailed me to say I'm responsible for a year's hosting and I'm only a couple of weeks live.

This is unbelievable...how can they get away with this? I feel it is extortion! They say they'll do something, but I have dozens of emails and made dozens of calls without return. I actually feel as though they do all of this on purpose just to get the year of fees. Can anyone help us?

Is there a District Attorney in Utah that has the guts to look into their practices. I've NEVER had to a point where I was this outraged and actually write something like this. Can anyone help or make a suggestion about my rights? Thank you! Janet

15 days ago by Alan Wear [send email to the author]

I am in agreement with Janet. I contracted with Heritage almost a year ago, and I still do not have anything more than a placeholder site with some text and pretty pictures. Email doesn't work, no shopping cart that does anything, several blank pages saying "coming soon!", and now I am told to see the "terms of service" when I asked for a refund.

Basically, at the bottom of the TOS, is says that if they do ANYTHING, they don't owe you a dime! What happened to the "100% Satisfaction Guarantee" that is posted on their own website? I would also be interested in pursuing some kind of legal action, and am starting to get everything together to give to my attorney and see what he thinks. Any other suggestions?
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#10 Author of original report

UPDATE

AUTHOR: Richard - (U.S.A.)

heritagewebdesign.com Heritage Web Solutions/Designs Another customer ripped off Provo Utah

Company
heritagewebdesign.com Heritage Web Solutions/Designs
Address:

Provo Utah
U.S.A.
Phone Number:
801-655-1600
Fax:


My experience with this company was almost exactly as other describe. It took Heritage 18 months to complete my website. When it was finally "live" I did not immediately chek to see if it could be googled. Customers called me to complain they could not find my site. To my disgust, I found Heritage had failed to make my site available to search engines.

I found out from my friend's husband (he builds websites) that my site did not contain a page containing metatags. The tags enable search engines like google to find and list your websites presence on the web.

I contacted Heritage and asked them to correct the problem. They told me they did not "promote" websites. I explained I only wanted what they had agreed to provide in the beginning - a presence on the web with search engines able to find me. I had talked about this frequently as the site was being built. They had assured me they would provide that service. Why they don't is puzzling since their site can be googled.

When I complained they shut down my site without my agreement. They refused to refund the $700 I paid for the site. This has cost me a lot in business. The web address is in the phone book and when customers go there it is shut down. Very embaressing. They don't call me. My income has dropped as a result.

Pat
Santa Rosa, California
U.S.A.
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#11 Author of original report

Web site design Fraude(Heritage web solutions,Mark Strong Provo Utah) Employees and customers speak out to stop this company from ripping off the public

AUTHOR: Richard - (U.S.A.)

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needed to know"
Author : Alisa (IP: 72.174.170.148 ,
host-72-174-170-148.cdc-ut.client.bresnan.net)
E-mail : ----
URL : ----
Whois : ---
Comment:
I worked at Heritage Web as well. Like you said, the owners and many of the employees are VERY nice people. But it was one of the most
stressful jobs I could have ever had. Most professional graphic designers only need to get approximately 2 designs done per week... but at Heritage we were pushed to get 4 designs out each day. They told us to spend no more than 30 minutes on the initial design. This was a very difficult thing for me to get used to - as I'm picky about the quality of graphics I make - and you just can't crank out a beautiful website in 30 minutes.

They can't keep employees because of the huge amount of stress involved in this job. They need to 1) hire a group of people to be solely
responsible for customer service calls (don't make the graphic/web designers answer random phone calls all day while trying to get 4 designs completed) - and create more of a professional environment with PROFESSIONAL
expectations (2 designs/week would make more sense) rather than having that sort of sweatshop feel.

This is only increased by the fact that
they don't require that you know HTML or Photoshop very well (or at all) when hiring you (which might be because of employees quitting all the time.)

Anyway, I've blabbed far too long. I really respect a lot of the people who work there, but there's a lot of work that needs to be done before I can see myself working there again.

needed to know"
Author : Eddie & Leeza
E-mail : ---
URL :
Whois : ---
Comment:
We purchased website packages from Heritage Web Solutions so that HWS could design multiple sites featuring our wedding designs and products
in July 2006. When we started this process we were promised that all the test sites would be completed for us to review for any corrections
before the actual sites were launched within 30 days.

Not only was the deadline missed, but by ecember 2006 we saw samples of each site that were going to be completed by December 20, but we noticed there were many pictures missing, there were no meta tags or links to products, and there were prices and descriptions missing. When we spoke to the designer he promised to have the problems corrected and to have us review the sites once more before they were brought live. At that time we noticed no templates and no specific professional structure or design on our sites...they looked similar to what we e-mailed HWS from AOL, the designer downloaded our emails and pasted them into their website programs and deemed the poorly finished product to be websites.

We offered a solution of purchasing a template for HWS to build the sites but HWS instead wanted us to pay them $2700 to use that template to design our sites. We refused that offer. From July to December 2006 we had paid for six months of hosting totaling $119.94 per site ($479.76 altogether)without any site being hosted on a true server and we only ended up previewing two incomplete sites that both needed a lot of work.

As of March 2007 none of our websites have been completed, including the four sites still under construction and four others that haven't even
been started yet. We feel sure additional hosting charges will be incurred and assuming they don't get completed before the end of this year, we may possibly end up paying well over $7500 in hosting alone to HWS, and that does not the website upgrade packages that we havealready
paid to them...we have suffered mental anguish and stress and have lost revenue.

We are seeking alternative means at the national level to get this issue rectified. The sites belong to two well-known recording artists, whose cousin (a very well-known talk show host)funded these sites as a birthday gift. If you have any questions or comments to add,
please email ---.

New comment on your post #11 "Heritage Web solutions Everything you
needed to know"
Author : Andy D
E-mail : ---
URL :
Whois : ---
Comment:
I recently went in for an interview with Heritage Web Solutions. Within 10 seconds of walking into the building I knew something was strange. It was one huge room with rows and rows of cubilces. I was immeidately struck with the sensation that this was a production farm, cranking out as much cheap and shoddy work as humanly possible as quickly as possible. Needless to say I high tailed it out of there, went straight home and did a little research. Sure enough my suspisions were true.

needed to know"
Author : Alan
E-mail : ----
URL : ---
Whois : ---
Comment:
I purchased a package from Heritage Web. They promised me a professional web site that would do everything that I asked. I wanted my
customers to be able to search my products by age, price and category. At first I was discouraged from doing it this way, but then they agreed to make the modifications. That took about 3 months and then when they were done, I wasn't able to punctuate properly in the description portion of my website. All the "special keys" !,@,#,$,% ect caused programming errors.

So here I am, 3 months into the design process, my store sells "educational" toys, and I can't even puncuate properly! I thought I could live with it so I decided to try and finish uploading my product images and descriptions, but even that turned into a nightmare. I had to take
all the special characters out and then using the "mass upload" system, upload to the server. Time after time, I would get errors, the upload
process would be stopped and I would have to try and find any special characters that I missed. Many times none were found. Some were ghosts, I
would copy and paste the descriptions to word and then back again, try reuploading and then it may work or it may not.

In conclusion, I spent a year with this company, trying to get all the bugs worked out. I/they never did si I dropped them. I asked for part
of the money back. They refused. As soon as I get my taxes completed, I plan on pursuing legal action against them

cachick has just replied to a thread you have subscribed to entitled -
The troubles with,Heritage Web Solutions, - in the Complaint/Praise
Dept. forum of HostDiscussion.com.

This thread is located at: ----

Here is the message that has just been posted:
***************
I worked for HWS briefly and I would NEVER do business with them. The owners are actually pretty nice guys, but they company has expanded way too quickly and the management is more interested in making money than finishing anyones website.

The company's main problem is employeeturnover. The average employee will probably only work there for 1-3 months and this leads to chaos.
Nothing gets done, no one wants to be there, and no one cares about your website.
***************

Thank you so much for your response to my inquiry. I found the initial article on --- when I did a search for complaints about Heritage Web Solutions.

The article came up on google within the first 10 sites listed. I think the problem that was discussed in the article and other articles all seem to be along the same lines. Over promising on what they are capable or willing of delivering. In my case I caught on pretty quick but it was still to the tune of about $225.00 of which I will pursue by filing the complaints at the sites you recommended.

Additional information I identified is they currently have 58 complaints listed at the BBB. The owners from what I can see are listed as Brad Stone, 52; Mark Strong, 58; and Leah Young, 36.

Hey folks: Can I add be added to the Heritage situation. After
significant problems (Too numerous to itemize here) I have asked for a refund based upon complete failure to meet any timeline orproduce
any usable website as discussed. They have offered me back 1/2 so far but would LOVE to discuss this matter with you.
Thanks
Kriss

Hi. My name is Nicole. I have a private practice/small business in music therapy in the state of RI (Hands in Harmony). I contacted Heritage Web in January of this year to develop a website for my business and have been having a number of problems since. The reason I was looking for a site was to increase knowledge base on the field of music therapy (particularly in my area as I am the only practicing therapist in my area), and to apply for a grant to help expand. One of the reasons cited for why the grant was not received was having a website that was difficult to navigate and contained a lack of/ inaccurate information (my contact info was wrong for at least 2 -3 months). We also paid for flash which is not up on the site. I hired someone to aid in designing a site as the designers at Heritage were performing inadequate service. I was looking for an extremely professional site as my field can be a difficult one to be understood/respected due to lack of understanding. Instead I received a site that was poorly designed with inaccurate information throughout (and without flash as promised/paid). I was able to work with this other individual and put together a power point presentation for each page of the site, how it should look design wise and what it should say (since I hired Heritage to assist in this process, I felt this was already more than I should be doing). We have been contacting heritage for some time now.

At first we were told that the site was in progress and would take more time. Recently, we have been informed that the supervisors met about our site and decided that to change the site to meet specifications would cost us an additional fee for a redesign.

These supervisors have been in meetings every time we call and have not returned one message to date. My husband came across your information on line when looking into a class action law suite with Heritage. We have been contacted by other designers/web hosters. I would like to go through someone else at this point but do have a 1 year contract with Heritage (that and I have spent all of my website development budget on Heritage).

If you have any additional information or suggestions, I would greatly appreciate it. Thank you for your time.

Sincerely,
Nicole, MT-BC
Music Therapist - Board Certified

From: "David
To: "Kelli
Subject: Re: SNAFU DAVE

They're TERRIBLE. Worst company ever. They're way behind and oversale. They pump out horrible websites. They're cheaper than most places but you get what you pay for... after a few months. Plus they over charge on hosting by around 40 bucks a month.

Dave

On 7/12/06, Kelli wrote:
> Hello,
> I noticed on your myspace page you said you worked for Heritage Web Solutions in the summer of 2005. Could you tell me about your experience with this company?
>
> We are looking for references for them.
>
> Thanks for your time,
>
> Kelli
> celldivision

om: "Kelli
Subject: more of Dave's quote
To: "Rick"

Here is another email I got from Dave, the
ex-employee. For some reason, it would not forward. Probably user error. :) Anyway, here's more of what Dave had to say about Heritage from an insiders perspective....

Yeah on the website designer end they underpay you, over work you, and there are like 5 people or more selling websites for every one person they have designing websites. They don't offer any benifits to their employees and yeah it sucked working there. They're not evil people they're just *&*& awful business people. They're WAY more caught up in selling the websites than actually making them. Plus
they're one of the shitty companies that WAY under charge for webdesign so it makes it really hard for actual decent webdesigner's to get paid what they want on the open market. But people don't realise that just because it's cheaper doesn't mean it's the same product. If you get your product at all.

It's horribly stressful working there and i'm glad I'm done. Doing it freelance has been much better for me. It's really hard to find work or people to pay what it's worth especially in Utah but it's better than working there.

Dave

YES! This is great! I got an ARCHITECT who told me of his bad experience with Heritage Web Solutions. He was screwed out of $500 and he went through like 12 "designers" and he said they could never get it right.

I'm keeping track of all the names I get and what they say. I'm sure any of them would be willing to write their statement.

What are more steps we can take? Should we go to
their local newspapers and media????

Hey Rick,
YES! I just got another bad reference reply from A NURSING HOME of all places. They were also screwed over by Heritage. I mean a NURSING HOME! COME ON! We have to stop them.

Kelli

It is ---. Brendan left a message for Matt today saying we want our money back PERIOD. We DO NOT want to do business with you. He has not called back of course. What CROOKS! I just
can't believe that people like them stay in business and prosper.

I have sent out emails to a bunch of their customers asking for a reference. If they say anything negative, I will recruit them to help us stop them.

How do we go about a class action suit? Do you know?

Kelli


----- Original Message -----
From: "Mike
To: "David; "Jeremy"; "Brad; "Mark; "leah
Young"
Sent: Wednesday, July 12, 2006 9:28 AM
Subject: [Fwd: Heritage goes down employees suffer]

-------- Original Message --------
> Subject: Heritage goes down employees suffer
> Date: Tue, 11 Jul 2006 20:21:12 -0700 (PDT)
> From: Rick
> To: Miles
> CC: ---
I want all concerned to know that Heritage has been stealing peoples money and are going to be brought to court. Any employee involved
in the web development process is going to go down with them. ii have a stack of e-mails complaining about Heritage practices. This might
even border on theft and be a crime the feds are going to investigate since this is over the net and involves banks and credit cards
/*Rick "n" Ann*/


From: "Pamela's Boutique"
To: ---
Subject:
Date: Sat, 23 Sep 2006 20:44:48 -0400
Yep..

Unfortunately we came across them and $800 later, our website is not yet open over 2 months ago, we have been through 2 project managers, 3 html guys, and still will be weeks before we get the site done due to Q & A staffing.

We have since then asked for all our money back and waiting for an answer.

I will let you know what happens. Its not nice since its been costing us $125 a day loss in income. We own 2 other internet stores and a brick and mortar store in real life.

I think we will be a lot more careful whom we do business with in the future.

Pamela

New comment on your post #2 "Contact Us"
Author : Jane
E-mail : ---
URI :
Whois : ---
Comment:
I was looking on the internet for a place to help heritage with promoting their service whe I saw all this negative material concerning them
from YOU all over the place. (nothing better to do?) I strongly disapprove of your claims against them and the way you are persuing it. I am so tired of people who cause bigger problems in the world. let it go! why the anger and hate? past is past. would you like it if someone
dragged your name through the mud? Heritage is a great company and yes there are alot of people we talked to but it was to help best meet our
needs. my information is not correct because of the fact I know that only negativity would come my way so hopefully the foolihness will cease and you can enjoy life with your family while you have it!


This company is riddled with hundreds of complaints similar to yours. They claim to be the top design company in the country.E-mails I have received from customers and even past and present employees show that they are a sub standard meat market. They hire a great deal of sales people and few designers and those that they do hire are not very qualified for difficult design work.They take on more work then they are able to produce and designs they are unable to perform. Past employees (many who stayed no longer than a month or two because of the work load) claim all management is concerned with is volume and not quality.

My recommendation is to go public as my husband did( He died fighting these people and they took us for every dime we had to our name) They still threaten to sue me and my nine year old child because of the blogs and stuff on the Internet. If you have access to a public forum use it to bring this company down. So many people have been hurt by Heritage and I am sure have suffered great financial destruction. See the info on ---,,ripoffreports.com and ---. you will find links to a complaint form to the FBI Internet fraud site that is very helpful. Here is the address for the owner of Heritage designs Mark Strong mark@hasn't.com ( Be careful he is very convincing when he tells you he was not aware of the problems you face(he knows everything that goes on daily) and that he will help.he will make offers to reduce , refund partially give credits for hosting) all this to keep you quiet).

Your claim is substantial,call the local police,the FBI,both in your area and his company area,the Attorney General in his area and direct them to the sites I provided you with as back up most of these people on those sites will be glad to assist.

Her is the FBI internet complaint site

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Please follow up with the ic3 https://complaint.ic3.gov/Default.aspx
this branch of the FBI investigates Internet fraud and the like. they have already been in contact with the state of UTAH about this company and the more complaints the better the investigation will proceed. The goal is to shut this company down and even put them in Jail. ( As you may know from the Internet my husband died fighting this company and I want to see them get whats coming to them).
"Warren J. Lockett" wrote: I am glad to see that you have taken the initiative to apply you first amendment right, freedom of speech. I too have been ripped off by this company and am now starting to take legal steps in resolving this issue. Again thank you for your site and I am going to explore the possibilities of further actions I can take to help other small business owners not make the same mistake I made.

Warren



Kriss
Please check out the following,below you also might want to file a report with rip-off reports.com,myspace.com and wordpress.com another avenue would be to file with ic3 complaint.ic3.gov/Default.aspx they are a branch of the federal governments internet fraud division and many have followed this advice and filed with ic3 and the web sites mentioned and then contacted Mark Storng(only after fileing with these sites) and gotten a full refund .mark@hwsinet.com Make sure you follow these suggestions prior to your contacting Mr.Strong he is the owner of the company and folds only under pressure. In most cases after a few days after putting your complaint on these sites he will contact you. He worries it will cut into his scam of a business. a copy of the ic3 complaint form is also enclosed
Thursday, August 10, 2006
Heritage Web solutions friend or foe?
Current mood: crushed
Category: Web, HTML, Tech
Internet fraud is a serious problem these days!
Thank You Heritage!
My husband has now passed away,Leaving Myself and 8 year old daughter without any hope for the future. You took his money,his hopes for our future and left him to die in utter depression. I hope you enjoyed all the threats you used on him and our family to get your way.All He wanted was a web site that worked. He spent all our savings to promote a site you promised would work. As you know it did not and you new it wouldn't from the start. He told you he knew nothing about computors and web site design,He told you why he wanted and needed this site to work. You lied, you threatened his family all while he was on his death bed. Are you proud of you reputation now? Are you able to sleep at night with a clear concionce? Before he passed away he cried and asked me to forgive him for being so stupid. Heritage My husband was not stupid, Your sales people and techs were just very smart.
After he exposed your company you refunded his design money but what about all the money he spent promoting a site that you promised would work but never did.
If this was just an isolated incident I could forgive you but look at all the complaints saying the same exact thing! How do you justify your existance with these kind of work ethics. I will probably get a letter from your company threatening me now, but there is nothing for them to get so let them scream.
Heritage web solutions seems to be involved in a battle of wills with current and past customers and employees.
Heritage who claims they are ranked in the top 10f web site developers has it's share of problems recently. A customer claims that Heritage mis-led him when he signed up for a custom web site designed to aid his familys future income because of a terminal illness. The customer claims he trusted Heritage to design a site that would help provide future income for his wife and 8 year old girl. Heritage, knowing this customers situation contracted to produce this custom site and persuaded this customer to spend a great deal of money promoting a site that Heritage knew could not work.The customer after being fed up with the lies,excuses and misrepresentations decided to begin a campaign of blogs and civil and criminal complaints.( Under pressure Heritage refunded the developement cost of the site but left him with a tremendous loss for adveriseing and hosting services on a site that never worked).Now this customer not asking Heritage for anything other than an appointment of an independant claims mgr. to oversee complaints against Heritage is being threatened by Heritage.
Heritage has taken this customers medical problems and used them against him by threatening to sue both him and his estate if the customer continues to complain in a public forum.
Here you see a recent letter from The Heritage attorney,Please note Heritage did not release the site and to this date Heritage is in possesion of the web site.
James T. Dunn, PC
Attorney at Law
1108 West South Jordan Parkway, Suite A
South Jordan, Utah 84095
Telephone 801-254-9209 Fax 801-254-9246

August 9, 2006
Via e-mail: ----
and US Mail
Heritage Web Solutions, LLC

Dear Mr. ---:

I have reviewed your most recent e-mail dated August 8, 2006 at 8:13AM.

Although I realize the service of a lawsuit upon you may not be much of a threat since you have a terminal illness; however, there are economic consequences of your conduct that spill over to your estate.

It appears reasonably certain from past communications that it was your desire to setup the Internet business to provide an income stream to your wife and daughter. Your continued lies, defamation and intentional interference with my client's business are claims that can be brought against your estate. If you are leaving behind a Will, any funds that you leave could be subject to the claims of Heritage.

You asked me to inform you in a way that you can understand what I can do to you. It is not what can be done to you, but what can be done to your estate and the funds you leave behind. You have been given every reasonable attempt to resolve this without that happening, but you continue to spew your hatred over a $700 issue. This suggests that you have some type of mental problem as well.

Your rambling e-mail continues to suggest that I cannot stop you from telling the truth. The truth is whatever the judge says at the end of the day regardless of what the parties may feel. The truth in this case is that you got your website designed for free and your money back. Where is the fraud in that? If anything, you stole services for which you should pay, and have paid nothing for the service provided to you - consider it a gift to a dying man. However, your continued ranting and raving cannot be tolerated.


Richard
August 9, 2006
Page 2


Can I hurt you? Probably not. Can I hurt your heirs? Probably. I am giving you the opportunity to do the right thing without being compelled to do that. If you don't see the fairness or goodness in that, that is your problem - not mine. We are prepared to have a judge tell you or your heirs that what you have done is wrong.

Very truly yours,
James

Encl.
cc: Heritage Web Solutions


THIS SEEMS A BIT HARSH AND DEVIOUS, BUT AGAIN THIS COMES FROM A COMPANY WHO TAKES PEOPLES HARD EARNED MONEY TO DEVELOPE A WEB SITE AND EITHER NEVER DOES THE WORK OR TAKES SO LONG TO DO SO THE CUSTOMER GIVES UP AND HIRES ANOTHER COMPANY TO DO THE WORK. THOSE THAT DO EVENTUALY GET A SITE USUALY FIND OUT THAT TECH SUPPORT IS MINIMAL IF ANY. HOSTING CHARGES ARE CHARGED EVEN PRIOR TO THE SITE BEING PUBLISHED.
If you have any type of complaint or experience with this company good or bad please let us know. Civil and criminal complaints are welcome and encouraged.ATTORNEYS INTERESTED IN THIS MAY ALSO CONTACT US.
If you would like to file a criminal complaint please visit IC# on the internet. This is the FBI'S internet fraud and complaint center.
or
If you want to start your own campaign of blogs please try the following :
--------
-----.com
----.com
Rip-offreport.com

Please give us you input at ----

Heritage Web solutions trys intimidation to silence complaints
Current mood: anxious
Category: Web, HTML, Tech
It seems when all else fails use muscle,or at least that seems to be the Answer to Heritage web solutions problems.
Recently a former customer of HeritageWeb Solutions lost patience with Heritage and their bundle of lies,threats and deceptions and began a campaign of blogs,letters,press relaease and contacts with Civil and criminal authorities to stop Heritages total disregard for customers right to get what they pay for.
This customer lost a great deal of money using Heritage to develope a web site designed to aid his family in their need for a futureincome after this customer passes( this customer has a terminal illness)Heritage was aware of the medical problems when contracted to develope the site. Now heritage has threatened to sue the customer in order to stop him for Bringing Heritage into the publics eye. They even threatened to go after this customers estate claiming since there is nothing we can do to disuade you because of your terminal illness we can certainly go after your familys future income.
There are many complaints comming in every day about how heritage does business both from former employees who claim Heritage is nothing more than a modern day swet shop with more sales people then people who can develope a web site. Most complaints center around customer who paid for a web site and never got one and the rst of the complaints are for poorly developed sites with little or no tech support.

If you have had any type of experience with this company we would like to hear from you at ---

Heritage Web Solutions complaints
Category: Web, HTML, Tech
For those of you considering using Heritage web solutions to develope your web site there are some things you should know.
Former employees call Heritage a modern day swet shop with more sales people then techs.
There have been a great deal of complaints about Heritage web solutions practices and policies. Heritage has been amongst other things been accused of internet fraud, poor site developement, poor tech support(if any) and failure to provide web sites to those who have paid for them.
Some of the complaints claim that customers have paid for web sites that either were never delivered,poorly developed or taken 8 to ten months to develope. Additionaly they have been acused of failure to provide tech support after the site has been developed.Their complaint department is under fire for failure to address customer complaints and class action litigation seems to be around the corner. Criminal as well as civil complaints have been filed.Until these issues are resolved it might be wise to consider a different company for your site developement.
If you have had any experiences with this company good or bad we would like to hear from you at -----

Complaint Referral Form
Internet Crime Complaint Center

------------------

Hello.
We unfortunately did not see your posting about NOT doing business with Heritage Web Solutions. We are in the middle of a mess with these people and were wondering if you would share your experience.

We are actually taking this to a legal level since they are not refunding our money. Basically, they stole it and we have been 5 months dealing with them and still we have NO WEBSITE.

Any information you could give would be very helpful.

Kelli
celldivision

To: -----
From: "Integrity First Properties"
Subject: Heritage Web Solutions Problem
Date: Mon, 10 Jul 2006 18:26:22 -0800

I charged web site design on my visa for this company on 7/7/06. I immediately changed my mind, because I'm not sure what name I want to
call my company. I tried to contact them and there is no answer and today is the 11th. I sent emails and have had no answers, telling
them I want to cancel and please credit my account. As off 7/11/06 today, I cal my via company and was told that they billed me this
amount, but I am not able to dispute the bill because it hasn't actually posted to my account yet. This will take 2 days to do.

They sent me a package to open via email to fill out, but I have never filled it out or opened if for that matter. What are my chances that I will be able to get this off my bill? They told me if I changed my mind, I could have my money back. Please advise.


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#12 Author of original report

More rip offs reported

AUTHOR: Richard - (U.S.A.)

From: " Eddie Rolfez & Leeza Taylor" Add to Address Book Add Mobile Alert
Subject: [Heritage Web solutions Alerts] Comment: "Heritage Web solutions Everything you needed to know"

New comment on your post #11 "Heritage Web solutions Everything you needed to know"
Author : Eddie Rolfez & Leeza Taylor (IP: 70.189.202.21 ,
ip70-189-202-21.lv.lv.cox.net)
E-mail : HeatherLockheart28@yahoo.com
URL :
Whois : http://ws.arin.net/cgi-bin/whois.pl?queryinput=70.189.202.21
Comment:

We purchased website packages from Heritage Web Solutions so that HWS could design multiple sites featuring our wedding designs and products
in July 2006. When we started this process we were promised that all the test sites would be completed for us to review for any corrections
before the actual sites were launched within 30 days.

Not only was the deadline missed, but by December 2006 we saw samples of each site that were going to be completed by December 20, but we noticed there were many pictures missing, there were no meta tags or links to products, and there were prices and descriptions missing.

When we spoke to the designer he promised to have the problems corrected and to have us review the sites once more before they were brought live. At that time we noticed no templates and no specific professional structure
or design on our sites...they looked similar to what we e-mailed HWS from AOL, the designer downloaded our emails and pasted them into their
website programs and deemed the poorly finished product to be websites.

We offered a solution of purchasing a template for HWS to build the sites but HWS instead wanted us to pay them $2700 to use that template to design our sites. We refused that offer. From July to December 2006 we had paid for six months of hosting totaling $119.94 per site ($479.76 altogether)without any site being hosted on a true server and we only ended up previewing two incomplete sites that both needed a lot of work.

As of March 2007 none of our websites have been completed, including the four sites still under construction and four others that haven't even
been started yet. We feel sure additional hosting charges will be incurred and assuming they don't get completed before the end of this year, we may possibly end up paying well over $7500 in hosting alone to HWS, and that does not the website upgrade packages that we have already paid to them. we have suffered mental anguish and stress and have lost
revenue.

We are seeking alternative means at the national level to get this issue rectified. The sites belong to two well-known recording artists, whose cousin (a very well-known talk show host)funded these sites as a birthday gift. If you have any questions or comments to add,
please email.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#13 Author of original report

More rip offs reported

AUTHOR: Richard - (U.S.A.)

New comment on your post #2 "Contact Us"
Author : Sadanand Pathre (IP: 24.118.248.35 ,
c-24-118-248-35.hsd1.mn.comcast.net)
E-mail : svpathre@comcast.net
URL : clickitonline.net
Whois : arin.net/cgi-bin/whois.pl?queryinput=24.118.248.35
Comment:
Heritage Web solutions took $1300+ from me and delivered a website, which is pathetic and unprofessional(except the opening page) looking.
Also the a sweet-talking agent promised me a flah designed website, instead, they have assigned an xml programmer, who does not have any graphic
design training. If they do not deliver what they promised, I am submitting my complaint with The State of Minnesota Consumer Div and BBB.

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#14 Author of original report

Recent e-mails on Heritage

AUTHOR: Richard - (U.S.A.)

Heritage Web solutions Everything you needed to know
December 1st, 2006
I worked for HWS briefly and I would NEVER do business with them. The
owners are actually pretty nice guys, but they company has expanded way
too quickly and the management is more interested in making money than
finishing anyones website. The company's main problem is employee turnover. The average employee
will probably only work there for 1-3 months and this leads to chaos.
Nothing gets done, no one wants to be there, and no one cares about
your website.
***************

There may be other replies also, but you will not receive any more
notifications until you visit the forum again.

All the best,
HostDiscussion.com



Posted by Rick

Filed in Uncategorized, Blogroll, Internet Fraud complaints, Heritahe web solutions complaints | Edit


One Response to ?Heritage employees speak out?
Brady said:
December 1st, 2006 at 7:15 pm eI also worked for HWS for a short time (a month and a half). The place was run like a sweat shop and I loathed going to work everyday. There was really no way for designers to put together a decent website since they were rushed by the supervisors. I felt sorry for all the customers that dared to purchase a web design package from them.
Posted by Rick
Filed in Uncategorized, Blogroll, Internet Fraud complaints, Heritahe web solutions complaints
2 Responses to ?Heritage Web solutions Everything you needed to know?
Alan Fentem said:
January 5th, 2007 at 7:19 am
I purchased a package from Heritage Web. They promised me a professional web site that would do everything that I asked. I wanted my customers to be able to search my products by age, price and category. At first I was discouraged from doing it this way, but then they agreed to make the modifications. That took about 3 months and then when they were done, I wasn't able to punctuate properly in the description portion of my website. All the ?special keys? !,@,#,$,% ect caused programming errors. So here I am, 3 months into the design process, my store sells ?educational? toys, and I can't even puncuate properly! I thought I could live with it so I decided to try and finish uploading my product images and descriptions, but even that turned into a nightmare. I had to take all the special characters out and then using the ?mass upload? system, upload to the server. Time after time, I would get errors, the upload process would be stopped and I would have to try and find any special characters that I missed. Many times none were found. Some were ghosts, I would copy and paste the descriptions to word and then back again, try reuploading and then it may work or it may not.

In conclusion, I spent a year with this company, trying to get all the bugs worked out. I/they never did si I dropped them. I asked for part of the money back. They refused. As soon as I get my taxes completed, I plan on pursuing legal action against them.

Andy D said:
February 20th, 2007 at 5:34 am
I recently went in for an interview with Heritage Web Solutions. Within 10 seconds of walking into the building I knew something was strange. It was one huge room with rows and rows of cubilces. I was immeidately struck with the sensation that this was a production farm, cranking out as much cheap and shoddy work as humanly possible as quickly as possible. Needless to say I high tailed it out of there, went straight home and did a little research. Sure enough my suspisions were true.
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#15 UPDATE EX-employee responds

Heritage Web Polutions (Hide your wallet)

AUTHOR: Richard - (U.S.A.)

Heritage Web solutions Everything you needed to know
December 1st, 2006
I worked for HWS briefly and I would NEVER do business with them. The
owners are actually pretty nice guys, but they company has expanded way
too quickly and the management is more interested in making money than
finishing anyones website. The company's main problem is employee turnover. The average employee
will probably only work there for 1-3 months and this leads to chaos.
Nothing gets done, no one wants to be there, and no one cares about
your website.
***************

There may be other replies also, but you will not receive any more
notifications until you visit the forum again.

All the best,
HostDiscussion.com



Posted by Rick

Filed in Uncategorized, Blogroll, Internet Fraud complaints, Heritahe web solutions complaints | Edit


One Response to ?Heritage employees speak out?
Brady said:
December 1st, 2006 at 7:15 pm eI also worked for HWS for a short time (a month and a half). The place was run like a sweat shop and I loathed going to work everyday. There was really no way for designers to put together a decent website since they were rushed by the supervisors. I felt sorry for all the customers that dared to purchase a web design package from them.
Posted by Rick
Filed in Uncategorized, Blogroll, Internet Fraud complaints, Heritahe web solutions complaints
2 Responses to ?Heritage Web solutions Everything you needed to know?
Alan Fentem said:
January 5th, 2007 at 7:19 am
I purchased a package from Heritage Web. They promised me a professional web site that would do everything that I asked. I wanted my customers to be able to search my products by age, price and category. At first I was discouraged from doing it this way, but then they agreed to make the modifications. That took about 3 months and then when they were done, I wasn't able to punctuate properly in the description portion of my website. All the ?special keys? !,@,#,$,% ect caused programming errors. So here I am, 3 months into the design process, my store sells ?educational? toys, and I can't even puncuate properly! I thought I could live with it so I decided to try and finish uploading my product images and descriptions, but even that turned into a nightmare. I had to take all the special characters out and then using the ?mass upload? system, upload to the server. Time after time, I would get errors, the upload process would be stopped and I would have to try and find any special characters that I missed. Many times none were found. Some were ghosts, I would copy and paste the descriptions to word and then back again, try reuploading and then it may work or it may not.

In conclusion, I spent a year with this company, trying to get all the bugs worked out. I/they never did si I dropped them. I asked for part of the money back. They refused. As soon as I get my taxes completed, I plan on pursuing legal action against them.

Andy D said:
February 20th, 2007 at 5:34 am
I recently went in for an interview with Heritage Web Solutions. Within 10 seconds of walking into the building I knew something was strange. It was one huge room with rows and rows of cubilces. I was immeidately struck with the sensation that this was a production farm, cranking out as much cheap and shoddy work as humanly possible as quickly as possible. Needless to say I high tailed it out of there, went straight home and did a little research. Sure enough my suspisions were true.
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#16 Author of original report

Heritage employees speak out

AUTHOR: Richard - (U.S.A.)

I worked for HWS briefly and I would NEVER do business with them. The
owners are actually pretty nice guys, but they company has expanded way
too quickly and the management is more interested in making money than
finishing anyones website.

The company's main problem is employee turnover. The average employee
will probably only work there for 1-3 months and this leads to chaos.
Nothing gets done, no one wants to be there, and no one cares about
your website.
***************

There may be other replies also, but you will not receive any more
notifications until you visit the forum again.

All the best,
HostDiscussion.com

Posted by Rick
Filed in Uncategorized, Blogroll, Internet Fraud complaints, Heritahe web solutions complaints | Edit
One Response to ?Heritage employees speak out?
Brady said:
December 1st, 2006 at 7:15 pm e
I also worked for HWS for a short time (a month and a half). The place was run like a sweat shop and I loathed going to work everyday. There was really no way for designers to put together a decent website since they were rushed by the supervisors. I felt sorry for all the customers that dared to purchase a web design package from them.
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#17 Author of original report

Richard Burton wrote

AUTHOR: Richard - (U.S.A.)

From: "Richard
View Contact Details Add Mobile Alert
To: THERICKNANN@YAHOO.COM
Subject: RE: Re: Heritage Web Solutions is my problem too
Date: Sat, 21 Oct 2006 18:33:04 -0700

Thank you so much for your response to my inquiry. I found the initial article when I did a search for complaints about Heritage Web Solutions.

The article came up on google within the first 10 sites listed. I think the problem that was discussed in the article and other articles all seem to be along the same lines. Over promising on what they are capable or willing of delivering. In my case I caught on pretty quick but it was still to the tune of about $225.00 of which I will pursue by filing the complaints at the sites you recommended.

Additional information I identified is they currently have 58 complaints listed at the BBB. The owners from what I can see are listed as Brad Stone, 52; Mark Strong, 58; and Leah Young, 36.

Best Regards,

Richard Burton, CMC, COIC

RJB International

AMSA Certified Moving Consultant

AMSA Certified Office & Industrial Consultant

TEL: 206-898-0308

FAX: 866-388-7176



The CMC & COIC credential has come to represent a fundamental competency and adherence to ethical conduct of the sales force for the Household Goods Moving & Storage Industry.

In dealing with a CMC while planning your move, you can be assured that you are working with a knowledgeable sales executive who is committed to providing excellent and fair service. Richard is recognized by the American Moving & Storage Association and has over 20 years of experience in residential, commercial, and international relocations
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#18 Author of original report

My Problem too !

AUTHOR: Richard - (U.S.A.)

From: "Richard ****" (((Email redacted)))
To: (((email redacted)))
Subject: Heritage Web Solutions is my problem too

Date: Sat, 21 Oct 2006 14:10:20 -0700
The story you told is the same for me and I have read it from many others as well. How did you get them to refund you?



RJ ****

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#19 Author of original report

More Heritage complaints

AUTHOR: Richard - (U.S.A.)

"Warren wrote:
I am glad to see that you have taken the initiative to apply you first amendment right, freedom of speech. I too have been ripped off by this company and am now starting to take legal steps in resolving this issue. Again thank you for your site and I am going to explore the possibilities of further actions I can take to help other small business owners not make the same mistake I made.

Warren
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#20 Author of original report

Take Heritage Down

AUTHOR: Richard - (U.S.A.)

Internet fraud is a serious problem these days!
Thank You Heritage!

My husband has now passed away,Leaving Myself and 8 year old daughter without any hope for the future. You took his money,his hopes for our future and left him to die in utter depression. I hope you enjoyed all the threats you used on him and our family to get your way.All He wanted was a web site that worked. He spent all our savings to promote a site you promised would work. As you know it did not and you new it wouldn't from the start. He told you he knew nothing about computors and web site design,He told you why he wanted and needed this site to work. You lied, you threatened his family all while he was on his death bed. Are you proud of you reputation now? Are you able to sleep at night with a clear concionce? Before he passed away he cried and asked me to forgive him for being so stupid. Heritage My husband was not stupid, Your sales people and techs were just very smart.

After he exposed your company you refunded his design money but what about all the money he spent promoting a site that you promised would work but never did.

If this was just an isolated incident I could forgive you but look at all the complaints saying the same exact thing! How do you justify your existance with these kind of work ethics. I will probably get a letter from your company threatening me now, but there is nothing for them to get so let them scream.

Heritage web solutions seems to be involved in a battle of wills with current and past customers and employees.
Heritage who claims they are ranked in the top 10f web site developers has it's share of problems recently. A customer claims that Heritage mis-led him when he signed up for a custom web site designed to aid his familys future income because of a terminal illness. The customer claims he trusted Heritage to design a site that would help provide future income for his wife and 8 year old girl. Heritage, knowing this customers situation contracted to produce this custom site and persuaded this customer to spend a great deal of money promoting a site that Heritage knew could not work.The customer after being fed up with the lies,excuses and misrepresentations decided to begin a campaign of blogs and civil and criminal complaints.( Under pressure Heritage refunded the developement cost of the site but left him with a tremendous loss for adveriseing and hosting services on a site that never worked).Now this customer not asking Heritage for anything other than an appointment of an independant claims mgr. to oversee complaints against Heritage is being threatened by Heritage.

Heritage has taken this customers medical problems and used them against him by threatening to sue both him and his estate if the customer continues to complain in a public forum.

Here you see a recent letter from The Heritage attorney,Please note Heritage did not release the site and to this date Heritage is in possesion of the web site.

James T. Dunn, PC
Attorney at Law

1108 West South Jordan Parkway, Suite A
South Jordan, Utah 84095

Telephone 801-254-9209 Fax 801-254-9246



August 9, 2006



Via e-mail:

and US Mail



Richard Austin

946 Elmont St.

Palm Bay, FL 32907



Re: Heritage Web Solutions, LLC



Dear Mr. Austin:


I have reviewed your most recent e-mail dated August 8, 2006 at 8:13AM.

Although I realize the service of a lawsuit upon you may not be much of a threat since you have a terminal illness; however, there are economic consequences of your conduct that spill over to your estate.

It appears reasonably certain from past communications that it was your desire to setup the Internet business to provide an income stream to your wife and daughter. Your continued lies, defamation and intentional interference with my client's business are claims that can be brought against your estate. If you are leaving behind a Will, any funds that you leave could be subject to the claims of Heritage.

You asked me to inform you in a way that you can understand what I can do to you. It is not what can be done to you, but what can be done to your estate and the funds you leave behind. You have been given every reasonable attempt to resolve this without that happening, but you continue to spew your hatred over a $700 issue. This suggests that you have some type of mental problem as well.

Your rambling e-mail continues to suggest that I cannot stop you from telling the truth. The truth is whatever the judge says at the end of the day regardless of what the parties may feel. The truth in this case is that you got your website designed for free and your money back. Where is the fraud in that? If anything, you stole services for which you should pay, and have paid nothing for the service provided to you - consider it a gift to a dying man. However, your continued ranting and raving cannot be tolerated.

Richard Austin

August 9, 2006

Page 2


Can I hurt you? Probably not. Can I hurt your heirs? Probably. I am giving you the opportunity to do the right thing without being compelled to do that. If you don't see the fairness or goodness in that, that is your problem - not mine. We are prepared to have a judge tell you or your heirs that what you have done is wrong.


Very truly yours,

==========================
James T. Dunn



Encl.

cc: Heritage Web Solutions






THIS SEEMS A BIT HARSH AND DEVIOUS, BUT AGAIN THIS COMES FROM A COMPANY WHO TAKES PEOPLES HARD EARNED MONEY TO DEVELOPE A WEB SITE AND EITHER NEVER DOES THE WORK OR TAKES SO LONG TO DO SO THE CUSTOMER GIVES UP AND HIRES ANOTHER COMPANY TO DO THE WORK. THOSE THAT DO EVENTUALY GET A SITE USUALY FIND OUT THAT TECH SUPPORT IS MINIMAL IF ANY. HOSTING CHARGES ARE CHARGED EVEN PRIOR TO THE SITE BEING PUBLISHED.

If you have any type of complaint or experience with this company good or bad please let us know. Civil and criminal complaints are welcome and encouraged.ATTORNEYS INTERESTED IN THIS MAY ALSO CONTACT US.

If you would like to file a criminal complaint please visit IC3 on the internet. This is the FBI'S internet fraud and complaint center.

or

If you want to start your own campaign of blogs please try the following :

Wordpress.com

Webspawner.com

Myspace.com

Rip-offreport.com
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#21 Author of original report

REST IN PEACE

AUTHOR: Richard - (U.S.A.)

TO THOSE WHO CARED, MY HUSBAND PASSED THIS MORNING
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#22 Author of original report

THE MISSING E-MAILS THAT TELL THE REST OF THE STORY

AUTHOR: Richard - (U.S.A.)

These e-mails show that although My site was to remain live until transfer,The transfer never took place and the site was shut down,note the dates and wasn't is very generous of Mark to offer to cancel the 1 year hosting agreement on a site that never worked at all. I have also added a few more e-mails from Mark and several others at Heritage showing just how long and how PATIENT I HAVE BEEN WITH HERITAGE THESE E-MAILS CLEARLY DISPUTE EVERYTHING MARK HAS STATED IN HIS REBUTTALS.

I CHALLENGE HERITAGE AND MARK STRONG TO SHOW ANYTHING THAT RESEMBLES A REQUEST FOR ANY MORE MONEY FROM THEM OTHER THAN THE INTIIAL REFUND THAT WAS MADE.

Thu, 18 May 2006 22:39:59 -0700 (PDT)
From: "Rick"
Subject: Fwd: Web site
To: "Mark Strong"

Mark I just received a call from your after hours support and it was nasty and rude from start to finish. Yes I sent quite a few messages for support because there was no comment box, so I tried to send pieces of a message in the Name box to alert support as to what the problem might be( not even sure if the message was going through because i did not know if the message being sent was through your system or my system) so I sent it several times through several different methods.

It may have been a bit annoying but not anything that would result in a nasty rude phone message being sent to me. Mark no one has contacted me in any form to work out a transfer and your message to jen was to cancel the account but keep it live until a transfer was complete. Mark this has now cost me my reputation with my vendors and again with my credit card processing company
here is a copy of the message ( little pieces were sent at a time in the name box)


After hours support

Here is the message from Mr strong stateing that site was to kept live until transfer was complete. Site transfer has not taken place as of yet here is mr. Strongs message
From: "Mark Strong" View Contact Details Add Mobile Alert
To: "Rick", "t longwell"
CC: "j yorgensen" , "t longwell"
Subject: Re: stocksearchers
Date: Fri, 12 May 2006 09:13:46 -0600

Rick,

I am sorry you feel this can't work for you. On our end, I hope you know we worked diligently to design your site and then host it and provide technical support. All of the sites we design are done at below cost. We depend on future hosting to break even and then make a profit. To try to meet your needs, I will release the domain and our work to you without enforcing the 1 years hosting requirement. This is a 12 X $39.99 value. I hope you will find this to be fair.

I will ask Tim Longwell to release everything to you.

Tim, please release the domain and all of our work to Rick.

Jen, please cancel this account. (keep it live until the transfer is complete.)

Rick, best wishes to you and your family.

Thanks to all.

Mark Strong


Note: forwarded message attached.

Rick "n" Ann

Date: Thu, 18 May 2006 17:43:20 -0700 (PDT)
From: "Rick"
Subject: Web site
To: "Mark Strong"

HTML Attachment [ Scan and Save to Computer | Save to Yahoo! Briefcase ]

Mark
Now I am totaly confused
The ownership of the site is still listed to Heritage so your company never did release thew company to me in the first place,So why is everything shut down. It can't be because of money because if you remember I paid for this,plus I was overcharged for the set-up If you remmeber and also had 2 free months of hosting service to compensate for the overcharges, and site problems.

WHOIS information for stocksearchers.net:

[whois.enom.com] =-=-=-= Registration Service Provided By: Heritage Web Design Contact: tlongwell@hwsinet.com Visit: heritagewebdesign.com/support.html Domain name: stocksearchers.net Administrative Contact: Heritage Web Design Kevin Morrill (tlongwell@hwsinet.com) +1.8017473607 Fax: +1.8017473629 5248 s.
pinemont drive suite c-190 murray, 84123 US Technical Contact: Heritage Web Design Kevin Morrill (tlongwell@hwsinet.com) +1.8017473607 Fax: +1.8017473629 5248 s. pinemont drive suite c-190 murray, 84123 US Registrant Contact: Heritage Web Design Kevin Morrill (tlongwell@hwsinet.com) +1.8017473607 Fax: +1.8017473629 5248 s. pinemont drive suite c-190 murray, 84123 US Status: Locked Name Servers: ns0.heritagedns.com ns1.heritagedns.com ns2.heritagedns.com ns3.heritagedns.com Creation date: 27 Jan 2006 21:11:03 Expiration date: 27 Jan 2007 21:11:03 =-=-=-= Whois-Services: cb819719-3a95-4123-8066-f0e6665367e6@whois-services.com

The data in this whois database is provided to you for information purposes only, that is, to assist you in obtaining information about or related to a domain name registration record. We make this information available "as is," and
do not guarantee its accuracy. By submitting a whois query, you agree that you will use this data only for lawful purposes and that, under no circumstances will you use this data to: (1) enable high volume, automated, electronic processes that stress or load this whois database system providing you this information; or (2) allow, enable, or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via direct mail, electronic mail, or by telephone. The compilation, repackaging, dissemination or other use of this data is expressly prohibited without prior written consent from us. The registrar of record is eNom. We reserve the right to modify these terms at any time. By submitting this query, you agree to abide by these terms. Version 6.3 4/3/2002



To: "Tim Longwell"

Tim
Tried to download from link but get error page. and site is still not live

Tim Longwell wrote:
I have put the put the domain that we control into it's own enom account
Website: enom.com
Username: stocksea
Password: fl32907
You can download your files from the link below
stocksearchers.net/stocksea.tar.gz

-----Original Message-----
From: Rick [mailto:thericknann@yahoo.com]
Sent: Friday, May 19, 2006 10:55 AM
To: Tim Longwell
Subject: RE: stocksearchers

Tim
Thank you for your responce, Since it is late in the day I will make arrangemenst 1st of next week to have a new hosting company take over the site. ( I am sure you understand I cannot make arrangement until you let me know that al is clear to do so once you give me the go ahead I will make the arrangements I do not know how long it will take for the transfer. Please also note that stocksearchers.com was a domaign that i registered with yahoo and you have your company listed on that also and either you can send the site back to yahoo or release it I am not sure how that works, .net was the one I paid youur company to register

Tim Longwell wrote:
Your site has been put back up it will take a few hours for the DNS to come back up. I apologize for the inconvenience.

-----Original Message-----
From: Rick
Sent: Friday, May 19, 2006 10:10 AM
To: Tim Longwell
Subject: RE: stocksearchers

The agreement was the site was to remain live intil a transfer to an new host was completed Bottom line my site is down and I made no arrangements for a new host because I never herd from you about release till today( even that was just a I will get to you later some time) It's too late in the day to set anything up with a new hosting company( after site was shut down ) This is going legal I a not going to take any further loss on this

Tim Longwell wrote:
I will email you everything today.

-----Original Message-----
From: Rick
Sent: Friday, May 19, 2006 5:09 AM
To: tlongwell@hwsinet.com
Cc: mark@hwsinet.com
Subject: stocksearchers

Mr. Strong requested that you release my site and all associated work to me together with the change of hosting for stocksearchers.com.
At the present time my site has been shut down by heritage yet you have not do date contacted me regarding the release. In fact according to whois.com your company is still the named owner of this site. Please tell me why you have not done as Mr. Strong requested and have left me with a inoperable site.

This is costing me a great deal of money not to mention the numerous vendors who are in process of contacting me about why they are paying for adds on a site that is shut down.( I also have lost revenue from my google adwords ect at the same time I am paying for site targeted adds and sponsored adds on both google and yahoo.

A CC on Mr Strong's e-mail message to me also asked Jan to keep this site live until you completed the transfer yet she went ahead and canceled the account. If any messages were sent to me via stocksearcher@stocksearchers.com I did not get ant because that is also shut down. I AM NOW LEFT WITH THE TASK OF DEALING WITH VENDORS,GOOGLE,YAHOO, CLIENTS TRYING TO REACH ME ABOUT PURCHASE THEY MADE FOR A STOCK PICKS THAT ARE NOT AVAILABLE. PLEASE ADVISE ASAP
A COPY OF MR STRONG'S E-MAIL TO ME, IS ATTACHED BELOW CONFIRMING MY STATMENTS IN THIS E-MAIL


Rick,

I am sorry you feel this can't work for you. On our end, I hope you know we worked diligently to design your site and then host it and provide technical support. All of the sites we design are done at below cost. We depend on future hosting to break even and then make a profit. To try to meet your needs, I will release the domain and our work to you without enforcing the 1 years hosting requirement. This is a 12 X $39.99 value. I hope you will find this to be fair.

I will ask Tim Longwell to release everything to you.

Tim, please release the domain and all of our work to Rick.

Jen, please cancel this account. (keep it live until the transfer is complete.)

Rick, best wishes to you and your family.

Thanks to all.

Mark Strong
This message is not flagged. [ Flag Message - Mark as Unread ]

Date: Mon, 29 May 2006 14:57:20 -0700 (PDT)
From: "Rick"
To: "Mark Strong"

Mark Strong

I am sorry but this is an e-mail that I prefer not to have sent.
I am giving notice that The site developed by your company did not meet the requirements originally set forth when I first contracted your services.
Although your staff has worked hard to provide the services that I had asked for ,They have been unable to do so.

I have suffered damages beyond those any normal businessman could handle because of your company's inability to provide proper service I:E
I was required to make a large deposit to my credit card processing company because your company was having problems with the site and I had to many requests for refunds due to the inability to change the daily picks and at times even provided the picks at all.

I have been forever cancelled by google because of the continuing duplication of their adds.(1 one line of adds per section) total three lines of adds. Because your editor was unable to be worked out so it did not duplicate the adds I was running 3 to 6 times more adds than google policy allowed.( they also kept my earnings because of the violations. Correcting the problems took several weeks at a time. I have lost my Barchart advertising for the same reasons,scottrade,ameritrade ect.

Mark I could go on an on, My previous e-mails stated all the problems over and over.

I do not want the site, and require a full refund. I have spoken with an Internet litigation lawyer about this and have been advised that although costly I can prevail in litigation and am willing to do so if It comes down to It.
I am at a loss for all the advertising money I have spent promoting this site and if I must litigate I will seek damages to regain that money.

You can do what you will with this site I have no use for a site that has developed a reputation for instability like stocksearchers.

Please note on this e-mail how Mark explains how to defraud google by doing a name change on a site that was cancelled because the duplication of google ads violated google policy( note the duplication problems were caused by Heritages web site editor not being compatable with google adsence( It seemed every time a change was made to any page on my site google ads duplicated,stat counters doubled,stock tickers froze up ect. ect)

Please also not how many time I asked for a refund and how many times I re-explained the problems caused by Heritage and the continued responces of Rick I am sorry

Date: Tue, 30 May 2006 13:26:45 -0700 (PDT)
From: "Rick"
Subject: Re: stocksearchers
To: "Mark Strong"

Mark
Every e-mail you send begins with Rick, I am sorry. Take a moment and look at the index page of my Web site. Bottom page....Statcounter the are four now instead of one. That is because of three changes made to the site and each change causes a duplication of the code for the stat counter. The same way that this duplicated add after add which violated google policy ect ect ect.

I am sorry you are sorry but I will spend my remaining days as a hospice patient getting my due back from your company. I told you how much this meant to my family and their future. Did not seem to matter to you at all.

The problems were caused by your web site editor problems, I have e-mail after e-mail from your techs,that say just that. I have hired an attorney and you will hear from him. In the interim I am setting up a campaign of web blogs, and news releases, asking for others who have dealt with your company and their experiences for a possible class action suite. The publicity alone will give you the same headache I have had dealing with your company. No need to respond unless it is with an offer to return my money.

Mark Strong wrote:
Rick, I am sorry for your problems with Google. Heritage Web Solutions designs web sites. We are not a marketing company. What ever problems you had with Google, they were not as a result of Heritage and what we did.

You can still use the site. You would need to change the name of your business and get a differnet domain and comply with Google's advertising requirements but it can be done.

Sincerely,

Mark Strong
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Date: Wed, 10 May 2006 14:21:01 -0700 (PDT)
From: "Rick"
Subject: Re: stocksearchers
To: "Mike Porter"

Mike
As of now, the site is back up and running properly.As far as tech support working on the problem of my being able to make changes to the site myself without the past problems continuing over and over,that issue has been resolved I have been told your editor is not compatible and If I want to be able to make changes to my site I must purchase my own editor( do you think I should have to go through that expense since your editor compatibility problem was not explained to me prior to my purchase of this site)

Having your staff continuously make changes and fix problems on this site over the long run is going to end up quite expensive for your company. I do appreciate your company taking responsibility for this and handling it so far.

Mike Porter wrote:
Rick,

when I visit your site, everything appears to be working. Can you give me more specifics about what is wrong, or would you prefer to continue
working with miguel on a resolution to this? As far as I can tell, I checked the top an bottom links on each page, and they appear to be going to the correct place. I see three google ad links, and no "broken image" icons; I'm not sure, beyond that, what is broken. I do understand that you can't make edits yourself, that is something our tech support department is working on. I have not heard any more on that issue.

Mike Porter

Rick wrote:
> Mike
> I am sorry I keep calling you Mark I don't know where I got that from.I am seeing the same stuff Miguel is seeing ( we spoke this morning).
> The site is still not working ( nothing is fixed at all ) did you receive my earlier e-mails? about this dilema with the editor not
> being compatable with most of the things I need on my site?. Even after they fix the problems right now I cannot make any changes without it starting all over agin.
>
> */Mike Porter _/* wrote:
>
> Rick,
>
> I apologize for the problem that happened on your web site. We are correcting the issue, and I think we have your site back to the way it
> is supposed to be. Please review it and let me know if we need to fix anything else. Miguel should be in touch with you, if not before you
> get this message, then shortly after. I have passed you message on to Mark Strong as well.
>
> The particular problem you had was not caught when Miguel reviewed the site, due to the way that Internet Explorer behaves. Specifically, IE
> allows you to load content from your local computer, even when the page is loaded from a remote server. So when Miguel reviewed your site, he was able to see your images and pages correctly, even though for someone who doesn't have those files on their computer (more people) they wouldn't show up. The security implications of this aside, it makes it difficult to see how the final product looks, if you have the images on
> your local computer.
>
> I'm not sure about the links that are pointing to the wrong place, as when I looked at the files, and compared them with our backup
> files from late April, they appear correct; however, I know Miguel is looking in to this issue as well.
>
>
> Mike Porter
>
> Rick wrote:
> > Mr. Porter
> >
> > Look at what they have done to my site now,my services page is now my fyi,my barchart adds are gone on some pages and stuff is gone all over
the place. Do the techs even look at what the finished product is befoe they go on to the next project and leave a mess like this? I am
> > sorry if I sound harsh, but i waited a week for them to fix what they did wrong the last time and now it's even worse. How long is this going to take to fix. Can you please get a message to Mark Strong and have him call me at home he has my number
> >
> >
> > _/*Rick "n" Ann Austin*/
> begin:vcard
> fn:Mike Porter
> n: Porter;Mike
> org:Heritage Web Solutions;Updates Team
> adr;dom:;;1460 N Moon River Drive;Provo;UT;84601
> email;internet:updates@hwsinet.com
> title:Update Specialist
> x-mozilla-html:FALSE
> url:hwsinet.com
> version:2.1
> end:vcard
>
_/*Rick "n" Ann Austin*/
begin:vcard
fn:Mike Porter
n: Porter;Mike
org:Heritage Web Solutions;Updates Team
adr;dom:;;1460 N Moon River Drive;Provo;UT;84601
email;internet:updates@hwsinet.com
title:Update Specialist
x-mozilla-html:FALSE
url: hwsinet.com
version:2.1
end:vcard
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Date: Fri, 5 May 2006 19:59:17 -0700 (PDT)
From: "Rick"
Subject: Stocksearchers
To: "Mark Doyle"

Mark

I am really sorry I am back at your door again.2 weeks ago I contacted your company about adding some additional information to my site. It took about a week for the work to be completed and that was not a problem as I understand that is the norm. When I made contact I explained what I needed to have done and also explained that once again the program your company used is not working with the additions to the site. Tech support told me that again the programs I am using on my site are not compatible with the editor program your company uses.

I explained that when a change is made certain things begin to duplicate on the site ( in this case the google ad sense,google search, and also the stat counter) these are all separate codes but yet they do not work correctly with the program you guys use( after A CHANGE IS MADE AND SAVED THE SITE DUPLICATES THE CODES). Long and Short after being told it was going to happen, and that once they finished with the new codes they would have to remove the duplicated codes.

Well it is now a week later after being told that the site looks like a mess and everything has duplicated itself( check out the pages) they have chosen to let it sit this way I guess until they get around to it again. The site looks like garbage,my stats have gone down and my buys have hit bottom numbers. I get e-mails telling me tech support is working to solve the problem as to why this is happening( THIS IS THE SAME PROBLEM THEY TOLD ME THEY WERE WORKING TO SOLVE WHEN WE FIRST WENT LIVE MONTHS AGO) but I still need the site to look right.

So far to date, the original site counter was eliminated because it was not compatible, the original site stock ticker was eliminated because of the same compatibility problems, now google and the new stat programs are not compatible. What am I to do. I was not told that a majority of the items I wanted to have on this site were never going to work.To be frank the problem is with what ever editor program your company is using according to your tech support. They keep telling me if I go out and get another editing program it will eliminate this problem all together.

Mark why should I have to go through the expense of buying another site editor to make this web site edit properly. I need this site up and running properly and to make me Waite to fix problems that were not my fault is not right. Especially when they new it was going to happen and they left it that way. Does your staff not look at the completed project after they are done to see if the site is working properly. If they did they would see the mess that you will see when you check the site. They said I might have made changes that caused the problem but again I did no such thing all the mess co insides with the changes your team made
Please advise

Date: Sat, 4 Mar 2006 13:32:17 -0800 (PST)
From: "Rick"
Subject: stocksearchers
To: "Brett Okelberry"
CC: "Brett Okelberry"

Bret Would you be so kind as to foward this e-mail to Kevin I do not have his last name or e-mail address. He is the V.P. that called me last week about the problems with the site

Kevin
I appreciated you call last week with reference to the problems I was having with the web site your company developed for me.

Unfortunately at present that gesture seems to be just that. If this seems a bit irritable I am sorry but at this point I am extremely upset Please let me explain

When I fist engaged your company I explained to Russ ( your sales rep) that the most important parts of the site is the ability to make changes on a daily basis. ( I sell stock results on a daily basis. I must enter new and updated information each day before 7 a.m.. At 9:30 a.m. the stock market opens and my clients need that updated information in order to make their stock trades).

The next part was the stock ticker.( That gives the client the ability to access about 40 pages of stock research and analysis materials and the ability to track their stock portfolio).

Next on my list of important needs is the ability to simply make changes to the various site pages( In order to optimize the site and it's positioning on the variety of search engine,s key word and key phrase changes are necessary) I hired several companies to analyze the site and make recommendations and to optimize the site. in order accomplish this certain changes needed to be made to different pages on the site.


At the present time I am unable to accomplish any of the above. As you are aware any changes I make disrupts the ticker function and shuts it down.

In addition I pay the company that provided the ticker a fee of $250.00 each month to provide branded site pages that do not contain competitors advertising.

At the present time a change that was e-mailed to Bret and then turned over to Tim has not been made. This change would have removed the competitors adds from my branded barchart pages. I am in a sense, paying to have my competitions adds on my site.( I am sure they just love me for this)

Most disturbing was the site being down several time taking peoples money and not providing the information they paid me for.( so far this has since been resolved but the damage was done) This put me in trouble with my merchant account provider and the end result to avoid termination of services I was required to put up a $2500.00 deposit to cover future charge backs. I was also warned if the problem continued I faced termination. ( that in itself would bar me from the ability to use other merchant service providers since they keep record of things like this.)

Kevin, I am not pointing fingers or trying to lay blame on any one person. I think the team Bret,Miles and Mike did a good job. The problem began to surface when the site went live. Once turned over to tech. support things went out of control. I was told that some one was working on the problem and that a tool that would allow me to make change would be forthcomming >(several weeks no contact no tool)

I sent sent e-mails concerning the problems, called tech support and left messages and spoken with Kara several times at customer relations.( she also has been helpful and returns calls ) I have received promises of a return call from messages I have left for you and Tim, but to date no e-mail responses, and no returned calls.

When Bret is e-mailed or called he returns the call as well as the e-mail,Miles the same. But who ever is now in charge of my project has left me stunned.( I assume that it is either Tim or Troy ) I 'm I am not sure .

Kevin I have paid for my services with Heritage
I have paid for site analysis with another company
I have paid for site submission and optimization services with another company
I have paid for site sponsorship with Yahoo and Google only to mention a few
I have paid a deposit for my merchant accounts ability to continue

I can continue with my list of expenditures to show you my investment to date on this project but I think you get my point. I did not just open a web site and hope for the best. I hired what I believed to be a combination of the best teams in the business to get a my web site designed and promoted.


I have not taken the position that you owe me,you cost me, or anything of that nature. I simply have asked that the problems at hand be attended to and as a courtesy I am updated on the progress or problems at hand . So far That has not taken place.

Kevin What is it I must do in order to get these things worked out? I cannot keep bothering Bret and expecting him to solve the problems. He always responds and does as asked. ( He never complains or passes the buck ) but He has his own projects and for me to expect him to drop what he is doing is not fair.

The whole problem rests with some type of tool that enables me to make changes without disrupting other parts of the page or site. It's been several weeks now and still no resolution why ? and why no response to my calls or e-mails.

Kevin I ask you to please resolve this and call me on Monday with an update.( I have some time constraints because of some personal problems ,Bret is aware and has my permission to disclose these issues with you if needed) If you cannot resolve these issues please point me in the direction of the individual in your company with the power to fix these problems. Preferably some one in management with authority .
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#23 Author of original report

Answer to Mark Strong

AUTHOR: Richard - (U.S.A.)

Mark Strongs Rebuttal is interesting but not very factual,in his statement he fails to mention that They shut the site down 3 hrs after the agreement to keep it live until transfer.(Infact a transfer never took place). My letter(e-mail does state that the problem was always editor compatibility and that problem was never solved,in fact that issue was the major problem .(The site did not ever work from day 1 and their techs said they new it could never work from day 1.

The real Question is why did they contract to do a site that they new according to their own personel could not be done.And why did it take so long in order to get some results.You will note there was no refund agreed to even after my request until I told them I would go public.
I was also told by Mark that he was unaware of the problems with my site and Heritages problems with other and only until I reviewed my prior e-mails did I realise that Mark was a big part of the problem and in fact did know Heritage was having problems with other.His pretence of Ignorance about what went on in his company was false.

Most importantly is the fact that Mark states I am trying to get more money from Heritage now. In fact the only thing I have asked Heritage to do is appoint an independant entity to oversee the customer complaints and handle them appropriatly.

To sum it up, I contracted with them in Jan 05 to develope a site that would be a source of income for my family upon my demise, I took the blame for the problems encountered with the site for 5 months because I did not understand the workings of the computor(they kept telling me it was not their problem but mine) until a tech in finaly admitted that the problem was with the editor they use and not something I was doingwrong.

It took from Jan 05 until July 06 7 months to finaly under threat of public exposure to refund my money. After Mark Agreed to refund my money I thanked him for his integrity and good sence only to realise that He was part of the deciet all along. E-mail after e-mail kept comming telling me how Heritage has ripped them off.

I have asked for nothing from Heritage except their commitment to give people what they pay for.
There are many e-mails missing but enough has been said.
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#24 REBUTTAL Owner of company

Rebuttal to Heritage Web Solutions ripoff report

AUTHOR: Mark - (U.S.A.)

On Jan 27, 2006 Richard contracted with Heritage Web Solutions to design a custom website for him. After multiple designs, revisions, and changes the site went live in early May. Then, on May 11, Richard complained that Heritage's tech support was not what he needed. He had found another host who could meet his needs and he requested that Heritage release the site to him and also give him a refund.

On May 12, Heritage responded by suggesting the fair thing to do would be release the website without the refund, but also to release Richard of his contract to host with Heritage for 1 year. Richard agreed to this on May 12.

Richard subsequently reneged on his promise. On July 12 Richard informed Heritage of his efforts to discredit Heritage on the Internet and demanded a full refund.

In a concession to preserve its good name, Heritage communicated to Richard that Heritage would issue a full refund in exchange for his discontinuing all negativity directed at Heritage. On July 12 Richard agreed. Heritage refunded his money in full. On July 18 Richard thanked Heritage for making things right and I will pray for the success of your company, your family and friends

Three days later Richard resumed his negativity on the Internet. His practices are nothing more than a transparent attempt to extort money from Heritage.

The following are emails received from and sent to Richard substantiating all of the above. The readers can draw their own conclusions:

(Richard's May 11 request for release of his site and a refund)
Mark
Thank you for ll you help with this site. I wish I could say everything has worked out the way I needed it to but It hasn't. My problem is I am not computer literate and to keep trying to figure out how to make this site work for me the way I need it to combined with the editor compatibility problems has proved to much for me at this time. As I explained to you in earlier communications I was admitted to Hospice recently and have time constraints and I need this site fully functional with minimal problems so I can hand this over to my wife and little girl for future income.

I had asked you in earlier e-mails if you would consider refunding all or some portion of the dollars I expended on the development of this site and as of yet I have had no response to this request. I would appreciate your releasing the stocksearchers.net domain name to me so I can seek another company who has the ability to host and maintain the site without the editor problems. ( I HAVE FOUND ONE WHO CAN DO THIS FOR ME AND WHOSE EDITOR PROGRAM IS COMPATIBLE) in fact when they reviewed my site they new exactly what the problem was and why it was happening and assured me that their editor has no problems in that area..

I have no ill feeling about this and hope your sense of right and wrong will prompt you to refund some portion of my investment in this site. Someone at your company should have said something about the editor not being compatible with the items I needed on my site prior to accepting the task of designing and hosting the site. There is no way I can force you to refund anything and even if there were I cannot afford the time or money to do so. Money is very precious to me and my family Right now and under the circumstances I urge you to be as kind as you can.

Thank you and God bless, Please advise me as to the release of my domain and your intent as to any refund

Rick "n" Ann


(Heritage's response on May 12)
Rick,

I am sorry you feel this can't work for you. On our end, I hope you know we worked diligently to design your site and then host it and provide technical support. All of the sites we design are done at below cost. We depend on future hosting to break even and then make a profit. To try to meet your needs, I will release the domain and our work to you without enforcing the 1 years hosting requirement. This is a 12 X $39.99 value. I hope you will find this to be fair.

I will ask Tim Longwell to release everything to you.

Tim, please release the domain and all of our work to Rick.

Jen, please cancel this account. (keep it live until the transfer is complete.)

Rick, best wishes to you and your family.

Thanks to all.

Mark Strong



(Richard's May 12 acceptance of the Heritage offer)
Mark
yes I think this is fair,and I appreciate all you and your staff has done. I do know how hrd your staff has worked to make this work,However it is your staff that advised me that the problems could not be worked out. They advised me that the eidtor compatability problem would be an on going problem and that changes to the site would always require the asistance of tech support. Thank you for all your help

(Richard's July 12 agreement to discontinue all negativity directed at Heritage, on the basis that he (Richard) receive a full refund.)
Mark

Upon receipt of a check in the amount of $701.71 by certified mail, I will agree to refrain from any contact with future,past or present clients of Heritage Web solutions. This includes non disclosure of our agreement. As for the Web site, You have my permission to shut the site down once the check has been sent. There will be no future blogs and any and all current blogs will be withdrawn once the check has been received. Once the check has been received I have no problem authoring a public satisfaction on your site saying I am a satisfied customer

(Richard's July 18 email thanking Heritage for the refund)
Mark, once again let me congratulate you on your commitment to make things right with people who have had problems with your company I will pray for the success of your company, your family and friends

Three days later Mr. Austin reneged on his agreement and began again his attack on Heritage. The readers can now decide for themselves who has acted with integrity and fairness.

Mark Strong
Partner/Heritage Web Solutions
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