• Report: #274558

Complaint Review: Heritage Web Solutions

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  • Submitted: Fri, September 14, 2007
  • Updated: Thu, September 03, 2009

  • Reported By:Phoenix Arizona
Heritage Web Solutions
1460 N Moonriver Drive Provo, Utah U.S.A.

Heritage Web Solutions Scam, OverCharging customers, Empty Promises, TOS that screws Customer BEWARE! Provo Utah

* : Heritage values all of its clients

* : They won't stop calling - and I am on the do not call list too.

*REBUTTAL Owner of company: Complaints Resolved

*REBUTTAL Owner of company: Heritage Web Solutions Values Customer Service

*REBUTTAL Owner of company: I'd be glad to discuss and resolve your complaint

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This company hooks you with a great sales pitch. In reality, they stall, Do NOTHING they say they will, Even when you beg them to listen to you and ask them to please just do what you sold me, they don't deliver.

They will then tell you, you can't have a refund or a FULL refund due to the TOS (Terms of Service) you signed.

They will tell you to complain to the Better Business Bureau. Go ahead do it, but the BBB is failing the customer as well. They will NOT make HWS satisfy their customers only recommend that they do so. Which they didn't in my case. They offered me 1/3 of what I had paid them. They wasted 5 months of my time. My new website people I hired them and they were done with the site and the site was launched in FIVE DAYS! This is normal. NOT 5 months.

I am taking them to court. I think a class action lawsuit should be in the works with the number of people who have contacted me saying they have been screwed out of money too by HWS. BEWARE. Contact me put your name on the list.

Do NOT let them purchase your DOMAIN either, they will HOLD it hostage and you will NEVER gain control over your domain.

Unhappy customer
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 09/14/2007 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions/Provo-Utah-84604/Heritage-Web-Solutions-Scam-OverCharging-customers-Empty-Promises-TOS-that-screws-Custo-274558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 3Employee/Owner
Updates & Rebuttals

#1

Heritage values all of its clients

AUTHOR: Hit management - (U.S.A.)

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.


Our time lines are entirely up to the customer. However, we do our best to go above and beyond the expected working effort to complete the site. Regardless, there are some cases where the customer will not allow us to move as quickly as others. This is why we call it an 'average'. There are cases that take 5 days, others could take 5 months. Again, we rely on our customers to help us make that happen.

 While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet.

 To better understand the character and integrity of HIT Web Design, we invite you to review our record with the Better Business Bureau. We have worked with more than 15,000 clients and in the entire company history, have had less than 1% of our clients complain to the BBB. We are even more proud of the fact that Heritage has been able to resolve every registered BBB complaint. HIT stands by our record.

 Let me know about any concerns you may have and I will do my utmost to make sure you are satisfied.

QCA@hitwebdesign.com or CEO@hitwebdesign.com.

My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator

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#2

They won't stop calling - and I am on the do not call list too.

AUTHOR: Steve - (USA)

They won't stop calling me.  I have not contacted them before and they keep calling about 3 times a week or so for the last few months.   I am so sick of it.  I never answer my phone and I instruct people that they either need to leave a message in detail OR send me an email from one of the 21 websites I am charge of.  They never leave an message, and just hang up.  But they call back later and do the same thing.


They have such a bad reputation that most of it must be true.  I run 5 businesses.  They are small, but one is a hardware/software manufacture of equipment, one is for collection, one is for software and two others.   I haven't ever had people complain like this and I have 11 people in the business including myself.  So with this many complaints, they must be true.  Because if someone is happy they won't say bad things like this heritage web does. 


Heritage web CEO and employees should be charged with crimes and go to court, and if convicted spend at least 3-5 years in jail for theft, fraud among other crimes.

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#3 REBUTTAL Owner of company

Complaints Resolved

AUTHOR: Brad - (U.S.A.)

I have been able to resolve most of the customer's complaints from this website. There are those customers that never are completely satisfied no matter how much we tried.

So, If you have a complaint, please communicate directly with me at: CEO@hwsinet.com

My personal commitment is to make sure that we are totally fair and equitable with you.

Warm Regards,

Brad Stone
CEO/Heritage Web Solutions
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#4 REBUTTAL Owner of company

Heritage Web Solutions Values Customer Service

AUTHOR: Brad - (U.S.A.)

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 15,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500, ranked 22nd in the nation.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions.
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#5 REBUTTAL Owner of company

I'd be glad to discuss and resolve your complaint

AUTHOR: Brad - (U.S.A.)

Please contact me directly at ceo@hwsinet.com. I would be glad to discuss and resolve your complaint.

Warmest Regards,

Brad Stone/CEO
Heritage Web Solutions
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