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Report: #281810

Complaint Review: Heritage Web Solutions - Provo Utah

  • Submitted:
  • Updated:
  • Reported By: Hanahan South Carolina
  • Author Confirmed What's this?
  • Why?
  • Heritage Web Solutions 1460 North Moon River Dr Provo, Utah U.S.A.

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This all started on June 11th and after my vacation ended on July 10th I was to begin the process of designing a web page with the expert assistance of this company.

At the beginning the communication was immediate and productive. All information needed was handled with a direct response on both ends.

Now there was a Darin who presented me with the ruff draft and requested an approval on July 19th. At this time I used the suggestion box on the link to respond with what I found to be changes. I then contacted Darin to confirm changes and to give additions to the web page. In the third week I found some less than desirable formatting issues and began to call my point of contact Caroline

At this point the situation went off line and all communication stopped no calls were answered or returned. On July 27th A phone call was answered by a person that was working on the flash presentation of the web page. I again asked to be transferred to the design teem and was told that this could not be done by him and that I was to call the extension given fore my contact.

In the following weeks with no response I waited out the time line and sent Emails to Steve and Caroline with no response. I then proceeded to request a refund. August 15th was after there perceived web page placement and the day I began my refund request.

(Operations Management Heritage Web Solutions) No name and no contact information given on this Email. And this was there response. Should you decide to litigate in any other jurisdiction, HWS will engage legal counsel in that jurisdiction. However, HWS will not litigate the merits of the case. Our legal counsel will have the jurisdiction referred to Utah. This Jurisdiction provision has been challenged in the courts before and HWS has yet to lose.

In this statement it shows that this situation regarding HWS is not an isolated incidence and can only be interrupted as an ongoing situation with customer relations. (We never loose). How many times have people found fault with there business practices?

This is the only other contact that has been made since the initial request for refund and no follow up with regards to resolution. They misrepresented there willingness to perform the assigned task. They broke off communication and did not meet there proposed dead line.
But less we forget the only proficient activity demonstrated by this company was to collect there money which they did in earnest.

George
Hanahan, South Carolina
U.S.A.

This report was posted on Ripoff Report on 10/30/2007 06:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/heritage-web-solutions/provo-utah-86604-2482/heritage-web-solutions-how-to-steel-money-without-really-trying-provo-utah-281810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
3Employee/Owner

#6 Author of original report

Customer relations

AUTHOR: George - (U.S.A.)

POSTED: Friday, February 08, 2008

After submitting my complaint to the BBB I returned to this sight to find a rebuttal from the Owner of HWS As every one knows you do not square off with a con man in a third party situation you will never find resolve or satisfaction. I allowed the course of action to proceed under its own momentum. And here are the results The BBB inquired many times as to my complaint after repeatedly providing the information the BBB informed me that they contacted the company and the matter would need to go into arbitration. With this information I proceeded to examine the BBB and find out what if anything would or could be done. As it turns out the BBB is a very large money making machine and the adage never bite the hand that feeds you holds true for the companies that are in there club. In conclusion HWS ripped me off for $499.00 A mere pittance compared to allot of others that were duped. And my only recourse is to have a link on all outgoing mail and on my web sights telling the story of the company and its owner. And pray for the day I may see this person and truly express my feelings.

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#5 Author of original report

Customer relations

AUTHOR: George - (U.S.A.)

POSTED: Friday, February 08, 2008

After submitting my complaint to the BBB I returned to this sight to find a rebuttal from the Owner of HWS As every one knows you do not square off with a con man in a third party situation you will never find resolve or satisfaction. I allowed the course of action to proceed under its own momentum. And here are the results The BBB inquired many times as to my complaint after repeatedly providing the information the BBB informed me that they contacted the company and the matter would need to go into arbitration. With this information I proceeded to examine the BBB and find out what if anything would or could be done. As it turns out the BBB is a very large money making machine and the adage never bite the hand that feeds you holds true for the companies that are in there club. In conclusion HWS ripped me off for $499.00 A mere pittance compared to allot of others that were duped. And my only recourse is to have a link on all outgoing mail and on my web sights telling the story of the company and its owner. And pray for the day I may see this person and truly express my feelings.

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#4 Author of original report

Customer relations

AUTHOR: George - (U.S.A.)

POSTED: Friday, February 08, 2008

After submitting my complaint to the BBB I returned to this sight to find a rebuttal from the Owner of HWS As every one knows you do not square off with a con man in a third party situation you will never find resolve or satisfaction. I allowed the course of action to proceed under its own momentum. And here are the results The BBB inquired many times as to my complaint after repeatedly providing the information the BBB informed me that they contacted the company and the matter would need to go into arbitration. With this information I proceeded to examine the BBB and find out what if anything would or could be done. As it turns out the BBB is a very large money making machine and the adage never bite the hand that feeds you holds true for the companies that are in there club. In conclusion HWS ripped me off for $499.00 A mere pittance compared to allot of others that were duped. And my only recourse is to have a link on all outgoing mail and on my web sights telling the story of the company and its owner. And pray for the day I may see this person and truly express my feelings.

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#3 REBUTTAL Owner of company

Heritage Web Solutions Values Customer Service

AUTHOR: Brad - (U.S.A.)

POSTED: Friday, November 02, 2007

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 15,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500, ranked 22nd in the nation.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions.

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#2 REBUTTAL Owner of company

Heritage Web Solutions Values Customer Service

AUTHOR: Brad - (U.S.A.)

POSTED: Friday, November 02, 2007

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 15,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500, ranked 22nd in the nation.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions.

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#1 REBUTTAL Owner of company

Heritage Web Solutions Values Customer Service

AUTHOR: Brad - (U.S.A.)

POSTED: Friday, November 02, 2007

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 15,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500, ranked 22nd in the nation.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions.

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