• Report: #509020

Complaint Review: Heritage web design

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  • Submitted: Wed, October 14, 2009
  • Updated: Wed, October 14, 2009

  • Reported By: Salster — Brewster New York USA
Heritage web design
1460 Moonriver Dr. Provo, Utah United States of America

Heritage web design - Hit Web Design TOTAL RIP OFF - HIRED THEM AND YOU ARE TOTALLY SCREWED!! Provo, Utah

*UPDATE Employee: Heritage values all of its clients

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This is a complaint against Hit Web Design / Heritage Management / Heritage Web Solutions.  I have been dealing with them for almost a year now with total and complete frustration.  I have been lied to and misled by this company.  I was promised to have this sensational, professional website set up for several hundred dollars. It has been months and months and my site is still not up to my satisfaction. Their turnaround time is awful because most of the people who work there are part timers who work at night or the wee hours of the morning. You can't get in touch with them and once you do they tell it will take up to 2 weeks to accomplish the edits. After months and months they just finally got my email up and running properly.   When I request tech support I am constantly charged fees for work that is included in my contract and is already paid for .  For example, one tech support person told me it would be best to synch my email with my Outlook which made sense to me. He said he would help me with it but I declined feeling I could do it myself. When I had trouble and called back they wanted to charge me a fee!! I also paid them $300 for a new logo design. I had created one close to what I wanted with clip art but legally couldnt' use that. They were supposed to re-create it for me. All they did was make the colors a little lighter! This company runs on scams!!! DO NOT HIRE THEM!

And complaints WON'T GET YOU ANYWHERE! When I called to complain and requested ownership of my site so I can transfer it to a LEGITIMATE company, they proceeded to tell me that I would yet again, pay the rest of the years' fee. The rep basically told me that even thought the work was poor and turnover for edits was poor, it was ok for them not to abide by their side of the contract. I however, have to abide by mine. Then he refused to even give me his name so I could not even report him.   Since this company refuses to act professionally and work to resolve this matter with me, even after I have contacted them several time.  I have already filed numerous complaints with BBB, Attorney Generals Office as well as notifying my bank for back charge investigations.  THESE PEOPLE WILL STEAL YOUR MONEY!!


This report was posted on Ripoff Report on 10/14/2009 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-web-design/Provo-Utah-84604/Heritage-web-design-Hit-Web-Design-TOTAL-RIP-OFF-HIRED-THEM-AND-YOU-ARE-TOTALLY-SCREWE-509020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Heritage values all of its clients

AUTHOR: Hit management - (U.S.A.)

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.

 

While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet.

 

To better understand the character and integrity of HIT Web Design, we invite you to review our record with the Better Business Bureau. We have worked with more than 15,000 clients and in the entire company history, have had less than 1% of our clients complain to the BBB. We are even more proud of the fact that Heritage has been able to resolve every registered BBB complaint. HIT stands by our record.

 

Let me know about any concerns you may have and I will do my utmost to make sure you are satisfied.

If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com.

My personal promise to you is that HIT Web Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator


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